I've never written a review of any business before, but I absolutely had to review Edgebrook Stone…read moreand Tile Design and its owner, Oscar.
My husband and I wanted to convert our jack and jill bathrooms into two separate bathrooms. I wanted a dark, spa like bath and he wanted a black and white modern minimalist shower. Most of all we wanted something unique or at least not often seen. We went to ALL of the typical tile stores and some of the high end tile stores, like Virginia Tile, Ann Sachs, and everything in between. We didn't know exactly what we wanted, we just knew that we would know it when we saw it, but everything there looked very "been there, done that", until we went to Edgebrook Tile. My husband fell in love with the glass hexagon tile that we placed in his shower and the "tweed looking" floor tile. I had seen an acid washed tile that I loved in Florida, and Oscar was able to get it for me for the same price. The prices were great, the service was SUPERB! Everything was delivered on time, placed in the garage and in perfect condition. Edgebrook and Oscar were fabulous.....if only our contractor had been as good. He messed up the shower floor...Oscar had extra tiles. The contractor had never worked with glass tile before, and didn't have the proper tools, so the cuts were jagged and uneven....horrible. I was so upset with the finished shower, I drove from Wheaton to Edgebrook on the northwest side of the City to see if Oscar had any suggestions for what I could do to make it look better short of taking all of the tile down and starting over. Oscar was so concerned about how upset I was, he just wanted to make it right for me, even though the bad result had nothing to do with their service or the tile. He dropped everything, and called his "guy" to see if he could do me a favor and drop everything and come out to Wheaton to look at the job. His "guy" said, "of course." I went back home, looked at the shower again and rationalized to myself that it would look fine when it was grouted and cleaned up and never called Oscar's guy. Fast forward, a couple of months into using the shower occasionally, the grout starts seeping out of the tile around the niche. Awful. We regrout but the cracking and seepage returns. At my wits end, I drive to Edgebrook on a whim that maybe Oscar can help me again, and of course, Oscar delivers. He introduces me to his tiler, Pedro, and we make arrangements for Pedro to come out to Wheaton and regrout the niche and surrounding area. Oscar says "don't worry, Pedro will take care of it", "he will fix it and he will be reasonable." Pedro came as planned, fixed the previous mess, filled in the grout on the other walls where he could and made everything look wonderful!
The thing with Oscar is that: he truly wants you to be happy. I really think it personally pains him if he is presented with a problem (his customer's problem) that he can't find a solution to. Even though Oscar's tiler had not done the original work, I think Oscar would have moved heaven and earth to find a tiler for us who would be willing to come out to the western suburbs and fix another contractor's work, and take the time for a small job, at that. Not many people would do that.
So, bottom line, we will drive an hour from Wheaton to Edgebrook to buy our tile from Oscar at Edgebrook tile, EVERY SINGLE TIME. Oscar works hard for his customers, he really wants you to be happy with your project, and he earns and deserves your business! He has interesting tile, and what he doesn't have, he can get for you. Thank you Oscar!