Tony came in to advise on cabinets after we had water damage to our unit. He looked around and…read morecame up with a proposal to repair all of the damage at a price that was covered by the insurance reimbursement. Tony's communication was amazing. Juan (his contractor) and the two man crew were respectful, friendly, responsive and completed the work on time and budget. Tony came by for a post-work inspection and arranged for some touch-up work. Overall, it was an outstanding experience in cost, quality and attention. I strongly recommend Boca for cabinets and remodeling.

Tony is amazing. He went out of his way to help us after we ordered cabinets from another company…read morewhich didn't work out. I told him that both orders previously made with another company had arrived broken. I was beside myself as we were rehabbing a bathroom. Tony brought me a lovely 72 inch white cabinet for my master bathroom. I absolutely love it. I am waiting for a quartz countertop which I am sure will be fine as well. The person who he sent to measure for the countertop was also wonderful. I could tell that Andrew knew what he was doing. I decided to write this review sooner than later because I was so impressed with Tony and Andrew. I have to say spending a little more money is so worth your peace of mind. I would definitely recommend this company.

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

Super friendly staff! Very helpful! Good value! They have tons of quality flooring options. They…read morehave a Niles location too.

The selection is decent but the sales people are downright unfriendly, I always think that picking…read morethings out for the home should be a fun experience but everyone there except for the receptionist was glum. Not even a thank you for my $8,000 order. I won't be back.

Poor customer service. Most of their offerings are available at other outlets (Virginia Tile,…read moreStudio 41). While I generally prefer to support small business, they need to differentiate themselves from the rest, which they don´t.

Too many pitfalls. My advice: OPEN every box on delivery (don't just check receipt) & refuse…read moredelivery if materials are not as ordered. If I had done this, I might have avoided an extremely expensive & irreversible disappointment.

Great selection of granite counter tops and at a great price and fast service. The installation was…read moredone correctly and on time, I would recommend them to everyone.

I have worked with Marble Emporium on many projects and have never been disappointed. They are true…read morestone experts and do a great job from the selection process thru installation. Highly recommend!

I started a "project" request via Yelp! for the fabrication of a small, customized stone base for…read morean antique piece of architectural art. The finished piece's dimensions are only 11" x 24"-- so QUITE small in the grand scheme of things. Several vendors I had called previously informed me that they don't take on such niche projects. Custom Marble Design, however, were the first to respond and went above and beyond in their customer service, execution, and workmanship. As soon as they received my inquiry, they extended an invite to visit their location and shop thru available remnants. When I arrived, I was personally escorted around the premises and shown a variety of options (multiple stone types and color variations.) I had lots of questions-- all of which were answered thoroughly and kindly. Even though I arrived about 30 minutes before closing time (I received their invite while I was running errands & headed straight over), I never felt rushed or dismissed. My "little project" was treated with the utmost care & respect. This location also offered me a flat rate price for the project, so there were no hidden fees or complications regarding the stone I selected or my finishing parameters. I officially placed my order (stone selection and project specs) on Tuesday and was shocked to learn that it was ready for pick up that Friday. I just picked up the finished stonework today & could not be more pleased with the results! The order was completed to my exact specifications & finished with care. When I told them that I'd carry the piece to my car they insisted on taking it out for me. Everyone I encountered at this business (in person & via email) was exceptionally attentive, professional, and kind. (Special thanks to Bojan & Jovan and their fabulous fabricators!) If you have any customized stone projects in your future, I'd highly recommend you reach out to them! (Included is a picture of the original slab remnant from the yard & a picture of the finished project!)

Incredible service start to finish, plus a really incredible selection in their remnant yard, which…read moreis where I found the stone for the vanity they made and installed for me in my powder room. I loved working with Karen specifically but had a wonderful experience with everyone who assisted me from CMD.

I highly, highly recommend Luxury Marble & Granite Designs!…read more The owner, Beatriz, was wonderful to work with! From what I saw, she runs her company extremely well. Every employee I encountered at the shop and in my home was professional, courteous, knowledgeable, skilled, and even happy! And...she had the best price among 3 other fabricators! The quartz I picked out from Terrazzo Marble looks fantastic in my master bath thanks to Luxury Marble! (I'd post pics, but I don't have it painted yet)

The process to select and order was terrific. But installation was terrible. The initial…read moremeasurements they took were wrong. Counter had to be remade and I was already on a very tight timeline. I also ordered backsplash and it was cut wrong. I spent a frantic afternoon with owner while they tried to address it. I was offered some compensation but it didn't fix the problem. Additionally, someone was sent out twice to fix the way the silicone was applied to seams.

Couldn't be more pleased with the Cabinet Refacing Chicago team!!!! Excellent family owned business…read moreand the pride of ownership shows in their work. They did a combo reface and new cabinets but also took on a whole remodel including adding a partial partition, plumbing, electrical and lighting. They really showed up for us and I highly recommend them.

Moises, Patricia, and Chris were great to work with, and their crew were thoughtful and…read moreprofessional from start to finish. They surgically removed our existing cabinets while leaving our elaborate stone countertop and vintage slate tile flooring intact--a most impressive feat, INDEED! We highly recommend these guys and plan on using them again for our next remodeling project. John Gleichman, AIA - Chicago