Ok, I am simply an owner of suburban brick colonial home in need of matching grout for tuckpointing of our 90 year-old home.
Today my first visit to Henry Frerk & sons, was one of the best examples of genuinely friendly, extremely competent and efficient customer service that I had EVER experienced....from ANY type of supplier.
Hands down, if you are looking for a great materials yard, particularly for all types of masonry or plaster work, do yourself a favor and make your masonry or plaster restoration project a WHOLE lot easier and better by going to see Elizabeth, Matt or one of the other great staff people there.
Not only did Elizabeth seek out and carefully mix an extremely close match to my rare 90 year old grout, her knowledge of the "science" of mortar materials can be the difference between your masonry project last several years or multiple decades.
Beyond the scientific expertise in coloration, application and adherence, Elizabeth provided detailed mixing and application instructions for my older lime-based mortar with additional and essential tips to achieve the best possible color and quality project. These instructions were invaluable to my tuckpointer who learned new tips as well from Elizabeth.
She also requested the home address so they could keep a record of the grout color should a future owner need to match mortar in the future. What other supplier have you dealt with that would provide this kind of all-around, amazing service? In the world of big-box hardware stores where you can't find a salesperson, much less a knowledgeable expert, it's no surprise that this family-owned business have been in business since 1888. Yeah, that's not a typo.
On top of all this, based upon other reviews apparently their prices are very competitive as well. Usually achieving two of the three pillars of a great business transaction (quality, price and service) is typically the best achievable outcome. It is extremely rare to get all three as you do here.
Enuf said. Just go there and experience true customer service and value that is SO rare in today's hurried retail climate. read more