I sat for over 15 min in my car in the hot sun with zero acknowledgement. Wile cars were being…read moreushered in and oil changes finished in the 2 Other bays. I understand the car in front of me took longer than usual... but they should have at LEAST acknowledged I was there.

Drove in for an oil change and drove out with a flat tire. A left out fuel line clip punctured 4…read moreholes in my tire. Mechanic told me there was metal in my tire so I got out to look at it. They did nothing about it. I left and drove one mile until my tire pressure light came on. Ended up being unfixable.

5/17/24 picked up my daughters Jeep…read more Can't say enough good things about Harold and his team here at Auburn Tire Service. Great communication and very knowledgeable of what needed to be done. Honest and professional. Thank you for getting my daughter back on the road!

Auburn Tire helped me with patching my tire and then when that didn't fix the leak (because a cut…read moreon the side of the tire), they replaced my tire in less than an hour! But, after they replaced my tire they told me I should also replace all my break pads and my rotors... not a cheap fix. I decided to wait and ended up taking it to a place in Phenix City near where I work instead. He told me my rotors are COMPLETELY FINE and do NOT need to be replaced. He told me all I needed was new break pads on the front and an oil change... which cost less than half of what Auburn Tire had tried to charge me. Suggest getting a second opinion after looking into Auburn Tire.

Had a tire blow out. Fixed quickly and with a fair price. They also checked the air pressure in…read morethe other tires.

The repair took a little longer than expected but they were amazing at what they do and made it up…read moreto us the best they could. I will most defiantly use them again if we are ever down in the area again. They were short handed since nobody wants to work these days, but they stayed on it till the driver was back on the road.

I can't say enough good things about my visit to LubeFast, thanks to Fatira! She was incredibly…read moreattentive and explained every detail of the process.

The staff at this location were very helpful. They did not try to upsell me with any extras and did…read moreattend the the items that I needed besides the oil change. It was quick and I did not have to wait for other vehicles, so I was in and out pretty quick. You can stay in your car and check your email while having your oil changed!

I can't say enough about this shop. It's a local business, run by your neighbors…read more The first time I came here, they inspected my son's truck. When it came time to settle, they refused to charge me, and referred me to another shop that could better repair the damage. On this visit, they went above and beyond on a request concerning installing a trailer box, and then referred me to another shop. "We can do it for you, but it would cost more. You can take it directly there." In the meantime, they serviced my vehicle for a reasonable price in minimal time. I will happily bring ANY business I have here...Gray's is an honorable and ethical business that will give you the truth, and let you make a decision based on the facts.

My son, a young college student with limited auto knowledge went to the Auburn location in Wire…read moreroad. They told him he needed new back brakes pretty soon. And quoted $760. Luckily he is smart enough to not give the go ahead before talking to me or his dad. We both said to wait and we will look at it. That it being back brakes on a front wheel drive Honda crv he must likely would be fine until we could check them. My boyfriend looked at them the following weekend after purchasing new brakes. They still had about 90 % life to them. So beware of your college kids going to these areas. They are obviously aware a lot of kids these days have minimal knowledge of vehicles and may not have a support person they can consult with locally.

Tanner was awesome. Took care of all our needs while we were stranded on our way to Pensacola. I…read morewould recommend this Mavis just because of Tanner! Thanks Tanner!

I got my tires done at Sam's club and I had my front right tire flat and I came in here and the…read morenice guy at the counter said he would look at it and he didn't even charge. Super helpful and has me confident in the work he did for me for my trip

As a woman, it is important for me to find a mechanic that won't take advantage of me and charge…read morefor unnecessary things. I have brought my car here multiple times and have always had a great experience. They usually can fit me in for oil changes on the same day. I have never felt like I was being ripped off and they are always willing to explain the charges. They also give military discount, which is very much appreciated! I have recommended them to my friends and will continue to do so!

had a bad experience with their store manager Nathan. we had…read morea disagreement and he started hollowing and cursing at me.I told him he should not talk to me that way and he just got louder.Me or none of my family and friends wiil ever go back to a Pep Boys again

Made an appointment for just an oil change for 9:30 am... my vehicle didn't get worked on until…read more12:30 and waited a total of 4 hours for an oil change. Little to none, communication on the status of my vehicle, I had to ask twice. People were nice, but what's the point of making an appointment if I'm going to wait 4 hours.

I had a appointment scheduled for 11:00am for front breaks and I did not leave until 4:19pm. I was…read morenot informed of the long wait. After 7 years of having my vehicle serviced at the Auburn location, I will not be back.

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.