Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.

Went in to get a rotation and oil change,they quoted me an hour,it took 4 hours and the whole time…read moreI was there,I had to look at LGBT....stuff on the bookshelf and their TV....will not be back,don't push your weird ways on me.This place is a joke

love the people and the service!!!! They work on all my trucks and golf cart. They have come to my…read moreaid for a flat tire on the horse trailer roadside and mul times that I've needed a tow. I don't go anywhere else for anything I need on my trucks!

Call Rod earlier today and he came through with no problem, he fixed my truck in no time. Would…read moregive him more than 5 stars if I could.

On December 15th I fell and broke my hip. Since I lived alone my car just sat there until this week…read moreFebruary 24th. I knew the battery would be a problem. I called Rob and he came out this afternoon and worked on my car. It's a Kia Forte and at the least little thing the alarm goes off. It did but Rob quickly got it off. He installed a new battery and went to get something to go in the gas tank because I had a full tank of gas that had just been sitting there. I was very impress with his work and how polite he was. Try him when you cannot get your car to have it serviced. His prices were very reasonable for all the time he spend getting the problem solved. Thank You Rod!!

If I could give 0 stars I would. I scheduled an appointment and was given a specific time to have…read moremy car worked on. Despite this, my vehicle was not touched at all that day. Instead, I was told it was because another car was being worked on--something that should have been accounted for before confirming my appointment. I had all the parts needed. This was extremely inconvenient and unprofessional. If you cannot honor scheduled appointments, that should be communicated clearly and ahead of time. Communication throughout this experience was very poor, and I was left waiting with no updates or accountability. I took time out of my day based on the appointment I was given, and that time was completely wasted. I would not recommend this place to anyone who values punctuality, communication, or basic customer service.

Very racist experience I had. I would not recommend this company to any person of color for their…read moreauto services. I experienced discrimination the moment I walked in the door by an older white man. Despite being repeatedly yelled at and disrespected, I tried to keep my composure, but I will never return

I called Don and spoke with him about a concern about my vehicle. He told me what time he would…read morearrive with no Hassel. I would highly recommend him to anyone. I was completely comfortable and satisfied with his work. Great customer service. Thanks Mr. Donny Maddison

after paying /doing the diagnostics.. Every single date and time he scheduled to come and service…read moremy vehicle he either rescheduled or just didn't show.. And refuses to refund any part of the fee even though he's not showing up.. Hes completely unreliabl.

I needed new headlight bulbs properly aimed, and contacted many auto repair shops in Columbus…read more Every single one of them blew me off, stating that they were too busy, etc. Williams responded and traded messages with me. I took my car there a couple of days later and Bogie (his nickname) took care of my car and charged a fair price. In a city full of auto repair shops that don't care about customer service unless they can overcharge for large repairs, Williams was a breath of fresh air.

Great service and got our rig back on the road. Our parent company recommended and didn't…read moredisappoint.

A great and knowledgeable crew. the customer service is amazing and so kind. The entire team was…read morefriendly and took time to talk me us about our vehicle. thank you