Ahhhh, Tiffany's!!!! With generations of excellence in quality of jewelry to housewares to home decor, nothing can compare to Tiffany's! I came in to have my 35 year old watch repaired. After having it completely refurbished during the pandemic, it needed a battery replacement to bring it back to life again. Shoutout to Andrea for superb customer service! I was told that the process would take a couple of weeks, and they would ship it back to me within a certain manner. The repair department does a phenomenal job, but depending upon what you need repaired, the length of time can vary case by case. For $60 for a battery replacement, I'm not worried. I think that's pricey, but after all, this is Tiffany's! Their reputation is stellar! Their high quality goods and jewelry really lasts forever! I'm always impressed! For repairs, please make an appointment reservation ahead! Highly recommended! Overall, I had a very pleasant experience! read more

Who doesn't love receiving a gift box from Tiffany with a beautiful piece of artwork aka jewelry that is everlasting?!? My favorite diamond heart necklace that bf gave me in 2016 is from this store and I loved it so much until it broke last year. I hope they can repair it at the gorgeous store. It's a pleasure coming in here every time I'm In the area. I highly recommend trying on the necklaces to see how each one looks the most flattering and beautiful on you! Make sure someone else is paying though because it's EXPENSIVE but so worth wearing!! read more

We sropped by a week before and they were under construction (kind of). A lady set us up for a jewelry cleaning appointment on December 1st at 3 pm. We were a little early be we just looked around at the new collection they had beautifully displayed. The store is always so clean and the the jewelry is always so bright and shiny. I am obsessed with Tiffany's. Who isn't Robert welcomed us and checked on our appointment for us. He also walked us to the back and offered us waters, coffees or tea? And he served us coffee (black, nice and strong), tea (I had to figure out what tea they served because it was so delicious with half and half 1 splenda,and chocolates (milk and dark and they melted in your mouth). It was all served on Tiffany's super cute tea ware (it that a thing? With the cutest cups and saucers with T and C logos. Lol Kathryn (or maybe Kathleen) helped us. She let us know that they started charging a small fee to get it cleaned here and if that didn't work then it would have to be sent to New York. She took it to the back and was back a while later and my bracelet was nice, shiny, like it was brand new again. read more

I love Tiffany and Co. My fiance and I knew it was the best place to purchase gifts for our wedding party. Their pieces are timeless, classy, and elegant. The service at the pop-up location in Nordstrom was absolutely stellar. Kelsey and Gigi are both professional and knowledgeable in their craft. It was an absolute pleasure working with them and making our purchases. They provided excellent customer service and made us feel valued and appreciated. Make sure to visit them on your next visit. Beautiful location with pieces that reflect a range in price point making it affordable and effortless. We shall be back. read more

Tiffany - Jewelry Near Me - Costa Mesa, California

I've been a Tiffany's customer for over forty years...and the one time I needed them to do a solid....I happened to have a client and his wife that needed a ride to Fashion Island in New Port Beach. After I dropped them I took my issue to the store at South Coast Mall, boy that place has changed. I found the store only to see a theatre rope and a greeter ask me if I had an appointment. Ah...no...what's with the covid routine? I'm here for customer service, do you have appointment? Ugh...she got the customer service agent, no I don't have an appointment, would you like to make one? OMG..so I knew getting upset wouldn't work in my favor so I took the please help me routine you see I'm headed home and I was hoping...I was really hoping I'd be done with this already. Bottom line the manager got involved and magically took care of the issue, we had a good and fun conversation too. My faith that they would do what's right prevailed. I don't spend much $ but I have been very loyal and it helped today, a very busy Christmas season Sunday in Tiffany's. Thank you Laure foodguy-Martin read more

Tiffany - da gift - Jewelry Near Me - Costa Mesa, California

Haven't visited this location in years! Small space with great friendly staff and a decent selection of items. Miss the old time when it was more affordable and less flashy. read more

I truly love this location, everyone is always welcoming and kind even the security. As a T & Co. enthusiast for many years, my client expert, Ruben, has ignited my continued love for the jewelry. Choosing pieces and talking through the details is my all time favorite hobby, and I look forward to all my visits. The experience I get at this boutique is special, memorable, and I love all my pieces. Thank you!! read more

Tiffany - Cute Mother's Day detailed bags - Jewelry Near Me - Costa Mesa, California

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We went in for a simple service. Just shorten a bracelet. We were treated rudely and told you must have an appointment to speak with anyone. The best we can do is help you when we have time in 2-3 hours. You guessed it, no one in the store. So apparently no employee in the store cares about a customer. Will never buy anything from not only that store but from any Tiffany's again. read more

I visited Tiffany's at South Coast Plaza (lower level) to pick up a gift. As a Black woman dressed casually, I was disappointed by how I was treated by Allan. He seemed unwilling to assist and made me feel judged and unwelcome, as if I did not belong. He ripped the tissue paper from the gift, and said he didn't know if he could replace it! I was upset enough to request a manager. Marcus showed genuine concern and truly cared about my feelings, handling the situation professionally. Troy also provided excellent service and checked on me with sparkling water and chocolate. Because of how Marcus handled the situation, I will definitely return. read more

I had made an appointment 5 weeks prior for today to come in and have my necklaces I'd received 22 years ago, professionally cleaned as they'd gotten quite tarnished. There were two options, to either have them polished at the store for $20 each, or to have them sent to the New York location for treatment in a solution with a much more thorough cleaning process for $50 each. I opted for the faster and more affordable option, which Angela also recommended, and the transformations were so amazing to see! There were quite a few customers in the back area at tables and one may not necessarily see that they are in fact busy when just passing by outside. The staff and security staff are super diligent and motivated and I really appreciate the positive energy at this Tiffany location on the first floor at the South Coast Plaza! read more

After losing a Tiffany's necklace that my husband had gifted me a couple of years ago, I decided that I would go visit my local Tiffany's store to see if they still had this necklace available. I walked in on a Saturday afternoon and was quickly greeted by a couple of people at the door. Margareth was my advisor. After showing her a photo of what I was looking for, she told me that they still have the necklace in stock. She went to the back and came out with the necklace, plus the same necklace in one size bigger. She was very nice and not pushy at all. I made my selection and checked out. Overall, I had a good experience at this location. read more

Tiffany - Jewelry Near Me - Costa Mesa, California

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Walked into Tiffany's with my family this evening with all the intentions of getting a birthday gift for a friend's 50th. It was quiet, not a lot of customers at all... tell me why 2 sales associates stood around, didn't acknowledge us or bother to ask if we needed help. Clearly they were judgmental. I absolutely HATE shopping at places like this, where the sales associates who are there "working" picks and chooses who they want to help. I'll take my money elsewhere. read more

A worker from a different company happily cleaned my jewelry at NO COST. $20 fee for each piece is ridiculous when the customer has so many pieces. Tiffany & Co will nickel and dime you for anything nowadays. Spend your money elsewhere where you're valued as a customer. I was never informed about the fee before my appointment. They wasted my time, but now I know they will not make things right with their customers. I will no longer be purchasing the Heart Tag Bracelet in Yellow Gold. I will spend $7k elsewhere. read more

Tiffany - $20 fee for each piece is ridiculous. Spend your money elsewhere. - Jewelry Near Me - Costa Mesa, California

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This gorgeous Tiffany location is one of the largest in the United States and has a beautiful selection of jewelry and gifts. The associates are all so friendly and inviting. I enjoy stopping in whenever I'm at South Coast Plaza just to look at all the beautiful pieces. It's also the perfect place to splurge on a special gift for someone that's difficult to shop for! read more

Visited today on 7/28 around 6:30 PM and had a disappointing experience with a saleswoman, older lady with bleached blonde hair. I asked to see a medium forge necklace, and she explained they don't typically have pieces out due to oxidation, which I understood. However, when I politely asked to also view a small size for comparison before making a purchase, she responded with, "So you're making me open another one?" in a tone that made it seem like I was being unreasonable. I explained that I wanted to compare and buy the one I liked. Her attitude made me walk away. Honestly, the most unprofessional seller I've come across in a while. Not buying anything from her. read more

Reading these negative comments on this Tiffany's customer service is insane!! Well believe it!! I had an appointment to this Tiffany store @10:45am. I arrived at 10:30am. I was greeted immediately once I entered and let the Salesperson (SP) know I had an appointment. The SP guided me to the area of the store where I would wait until I got called. At 10:50am I politely asked a male SP if he knew how much longer would have to wait since my appointment was at 10:45. Keep in mind there were 4 SP's on the floor and no other customers other than the 2 customers in the waiting area getting help as they both had appointments too. Anyways the male SP nonchalantly told me someone would be with me. You know I think it's the body language that the SP's give off when dealing with customers. At 11:06 am M.J. comes out from the back and helps me. She apologized for me having to wait. MJ's personality was very kind & appreciative. I showed her a 20+yr Tiffany piece I wanted cleaned. She informed me it would be $20.00. I really thought it was FREE. In the past I was able to get my Tiffany pieces cleaned for FREE. MJ informed that the policy had changed and each piece of jewelry to clean would be $20.00. I brought 3 pieces which would cost me $60.00. I told I'll just do the necklace. MJ had my necklace cleaned within 10 minutes and she waived the $20.00 fee. Going forward I'll just clean my own silver Tiffany pieces with a jewelry cloth. Two people at this store were kind....MJ and the Security Guard. read more

Tiffany - This is the AFTER pic once my Tiffany chain was cleaned. Looks very nice. Thanks - Jewelry Near Me - Costa Mesa, California

ORDERED ONLINE Pickup was easy! IN PERSON SERVICE Friendly and attentive. Always. VALUE The only diamond that your insurance won't require a 3rd party appraisal for. That should tell you everything you need to know. read more

Hamza gave amazing service! I was not able to make an appointment for the cleaning and I still was able to get it done. Rosa was amazing as well both very kind. read more

Tiffany - Mesh Ring Cleaning - Jewelry Near Me - Costa Mesa, California

This Tiffany location is beautiful and has a huge selection and excellent service. All of their jewelry are exquisite and timeless, and that beautiful blue box with white satin ribbons is sure to bring a smile to whoever receiving it. When walking in, the client advisors are all smiling and extremely friendly. My advisor was very patient and took the time to help recommend a gift for my wife. read more

Tiffany - Large Tiffany store with two entrance areas. One to the main jewelry store, other side has items for the home, and entrance to Petrossian. - Jewelry Near Me - Costa Mesa, California

This afternoon me and my boyfriend went to look at engagement rings, and basically we were already greeted pretty coldly by this asian associate in her 30s around 5'2-5'3' , like they were shocked/irritated that we were looking at rings. I told the associate I really didn't know anything much about what ring I want and maybe she could help. As we were looking, she was basically already rushing through explaining through the rings. I was asking what carat the one I was holding and she dismissed me and said to know the shape. She basically couldn't be bothered showing any of the pieces, and quickly putting them back when I was comparing the shapes. She even went ahead directed us to go to Cartier to look at rings there. Who does that?? We just went ahead and said our thank you's and left. She mentioned they have limited collection because they were renovating the store, which I understand, but honestly she could've been less rude about it, or I don't know if there's a policy that you set up an appointment to look at rings. She could've easily said that as well. She could've also directed us to another tiffany store. That left a really bad taste in my mouth, very unprofessional, unaccommodating, rude, and basically made you feel small. I thought ring shopping was supposed to be exciting and fun. This store made it very unpleasant, like you feel weirdly embarrassed and downright disrespected. To anyone else who is ring shopping, I really suggest not to go here, or at the very least this branch, it was one of the worst shopping experiences I've ever had, honestly felt like I wanted to cry after that whole thing. read more

I haven't been to this Tiffany & Co in many years. I was coming here for a necklace and found a salesperson right away. Our sales associate, Negar, was friendly and helpful! Because I have never owned much in the way of jewelry, I have always found jewelry stores a bit intimidating. Whether I was buying something for a family member, friend, or even myself, I found shopping for jewelry extremely high pressure and somewhat of a chore. My experience at this recent visit to this Tiffany & Co was completely different. Negar made finding the necklace as convenient as possible. She found the item right away and made shopping for jewelry really fun! Besides being conveniently located in South Coast Plaza, I found the customer service here exceptional. With such beautiful jewelry and wonderful service, I would not hesitate to come back and buy friends or family beautiful gifts with Negar again! read more

Tiffany - Jewelry Near Me - Costa Mesa, California

My wife's Tiffany mesh ring was broken and needed repair, Tiffany was unable to repair it but replaced with a new ring. Customer service was very good at communicating with me via phone and emails. read more

I went in looking for the Tiffany Hardwear watch. The employee that was helping us was very kind. I'm glad I went to this location. I had a great experience! read more

Tiffany - Jewelry Near Me - Costa Mesa, California

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Greeted with a smile and eye contact walking in so that's always nice. I didn't go in to shop but to get my ring resized therefore I headed to customer service. The wait was about 5 minutes which was not bad at all. Teresa greeted me with the utmost professionalism, she took my ring and we quickly figured out the new size. She also answered some other of my questions. Overall process was a breeze. read more

Walked in at 7:45PM on a Tuesday, there were 8 associates in the store and no customers I could see. No one greeted me, but that's ok, I was needing another repair on a piece I had just dropped off at the end of September 2024, picked up in October 2024 and broke again in November 2024, so I knew where I needed to go. To my surprise, there were now signs requiring appointments to drop off repairs! Specifically, they state all "care" requirements appointments, and care encompasses "cleaning, polishing, fit alterations, repairs or customizations such as engraving." I don't know anyone who makes appointments to go to the mall. I pop in when I'm in the area or for a few things, and the timing is flexible. While I don't live far, this change is quite inconvenient, especially for people visiting from out of town or who had made a special trip. This is not the type of customer experience I would expect from an establishment like Tiffany & Co. read more

Tiffany - Appointment Required for Repair Drop Off (BS) - Taken December 2024 - Jewelry Near Me - Costa Mesa, California

My boyfriend and I went to Tiffany's to look at engagement rings, and our sales associate was very rude, to say the least. We had our eye on a specific ring and asked to see it, to which she replied, "Nope, it's out of your budget." I was so taken aback by this completely out-of-line comment that I lost all interest and left. Everyone deserves to be treated with respect, regardless of what they look like or what they're wearing. Frankly, this left such a bad impression on me that Tiffany's is ruined for me forever. read more

Tiffany Jewelry at SoCo Plaza does not have a direct phone # to the store, none of their stores do. When you call your "local" store, it will ring to a phone tree and get passed onto a call center on the East Coast. A representative will ask you for your contact info and create a message to email to the store and eventually someone from the store will call you. But they won't share their local number. Silver polishing is $20 per item and it has to be sent to NYC, so three weeks minimum turnaround. They do not have a "bench jeweler" at any of their stores. The salespeople and showrooms are attractive but the cusomer service is poor bcause of the impersonal business model. read more

Absolutely unacceptable experience at Tiffany. I visited last Thursday with my wife and child to have our wedding rings cleaned--something I was guaranteed could be done anytime, no appointment needed, when I purchased the rings. We were visiting from out of state and made a special stop just for this, only to be told by a disinterested salesman at the front that we now needed an appointment. No apology, no effort to accommodate us--just a dismissive response. What made it worse? The store was nearly empty. Multiple employees were standing around doing absolutely nothing, yet somehow no one could be bothered to assist us. The lack of professionalism and basic customer service was staggering for a brand that supposedly prides itself on luxury and reputation. This experience was a total letdown. I won't be purchasing from Tiffany again. There are plenty of other jewelers who understand how to treat their customers with respect and consistency. I'll be taking my business elsewhere--from now on, Tiffany is off my list. read more

My boyfriend surprised me with a Tiffany's bracelet . He had gone in the day before and bought it. When we got there Nicole was waiting for us . My boyfriend asked about a specific item. She went back to get it. Had us sit in a room and took it out and said it was already paid for. She then brought us some champagne. Honestly, I was so surprised. Nicole was beyond amazing. I was in such shock! She was patient with us because I didn't know what size I wanted. She also shined my boyfriend's previous jewelry. Thank you so much Nicole for making this so special !! read more

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1. Wasting customer's time. Stopping by around 7:10pm on Thursday with my boyfriend to choose a housewarming silverware gift for a friend. We were told an associate will be with us soon, but the fact is soon= half an hour later. All associates are busy helping guests who are buying jewelry, and I guess we are not important compared to other guests. 2. Poor internal communication among staff. What's interesting is that shortly after we came into the store, there formed a waiting line by the entrance gate. When an associate become available, instead of helping us who have already been waiting for a long time, they chose to help guests from the waiting line, and told us if we want get helped we should get in the line. I was like lol are you serious but we came way before the line formed. 3. Eventually after the long wait where all the sales associates finished assisting other valuable customers, we were helped and guess what, we got a bottle of water as a compensation ;) thanks Tiffany for wasting around 40 mins of our lives and finally not thirst us to death. read more

I wanted to give myself a special gift to cheer up because I work diligently in a hard life. So came here, Tiffany & Co. at South Coast Plaza. I bought the ring with the help of the Client Advisor, Ms. Guita Moenzadeh. I really like the ring and it looks so good on me, so I feel great. Once again, I would like to thank Ms. Moenzadeh for helping me make a satisfactory purchase. Highly Recommended! read more

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Just left Tiffany's and was very disappointed. I did not know that they started charging for cleaning with their silver metals. They charge $20 each item which is ridiculous considering how much their jewelry cost already. As a high end jeweler, this service should at least be complimentary. read more

Service is a miss here. My boyfriend and I are looking for engagement rings so we entered the store and the retail worker didn't even say hello. She just asked what we wanted today. Once we told her she said "the engagement rings are over there" and pointed at the other room. Not sure what her name was but she was of Chinese descent, dyed red hair, had overlined lipstick in the shape of triangles, and had bangs. There was a weird description that made me think the diamonds are lab grown there so I asked and she got pretty worked up. Professionalism at its worst. We looked at some rings and we walked back and forth a bit and I saw her roll her eyes at us since we went to look at another section. We're not sure what we want yet but surely we don't want our money handled by a retail worker with that attitude. This store needs to train their staff or get completely new, better staff. You can find better service at the gas station or nearby liquor store. Comparing the workers here at this Tiffany to people who work at Walmart would be disrespectful to Walmart associates. read more

I am incredibly disappointed in my experience at Tiffany & Co at South Coast Plaza. I drove a little over an hour to drop off a bracelet for a repair. I also wanted to purchase a bracelet I had my eye on. When I walked in I was greeted warmly by security and a sales clerk. I explained my desire to drop off a repair and she immediately asked if I had an appt. I did not, and didn't even think I would need to make an appt for just dropping something off mid day on a Tuesday. When I spoke to the person who was checking people in, she said I would need to make an appointment for another day as there were 2 people in front of me. I was really so surprised of the lack of accommodation or customer service. I travel frequently and often purchase different pieces at Tiffany's as a souvenir and have never had to make an appt. Everyone is so accommodating and kind. It's what draws me in and, of course, the iconic Tiffany 's brand. I'm understanding now though that if we have to clean, repair, or otherwise ask for something other than a purchase, the customer doesn't count. You have numerous sales clerks on the floor more than happy to take your money, but not enough people to help with customer service in the back area. It's a business fail and certainly not congruent with the higher end cost of your merchandise. read more

!!! AVOID here if you are planned to come here for anniversary, celebration, memorable gift, because they ruined my special day! TERRIBLE/RUDEST experience here today. I've had great memories & experience purchasing in Cartier, Van Cleefs, Hermes, Chanel, any other high luxury brands. The woman who works here are very rude, surprisingly, she wasn't the only one. Everyone seems to be rude, unprofessional, doesn't know how to smile, hates their life. I've been waiting and waiting and calling them after she was done with other customer and she goto other customer who came after me. I said I was here first then she was rolling her eyes and ignored. I was kind of shocked how this luxury brands treats customers like this? Waited another 5 minute no one helps us so we decided to left. I did NOT want to spend any penny in here. To be honest, it was my first visit of Tiffany. I was never a fan, but they made me to never comeback ever in my life! Thank you!! Please goto Cartier or Van Cleef because they have more high quality items with high quality staffs. read more

Tiffany - She was absolutely rudest person I've ever met as a customer! - Jewelry Near Me - Costa Mesa, California

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There's no need to form a line, like I'm playing football and running for a touchdown. I carry myself with respect and confidence, but the staff must either be bored, paranoid, prejudiced, or a combination of them. Do I have to have questions immediately, or is it possible to walk and browse to see if anything catches my eye. They literally blocked my friend and I from walking in. read more

I was in your store on 9/4/24 & wanted to look at id bracelets. Michelle Yamamoto went in the back and 1st brought out a $900 bracelet that I wasn't interested in. Then she brought out the Tiffany's 1837 Makers ID bracelet priced @ $1200 that I liked but was still looking around. When I got home I went to the Tiffany's website and saw that they had a $500 Venetian id bracelet showing it was available at South Coast Plaza. Michelle NEVER brought that one out for me to look at just the $900 & $1200 bracelets. I am thinking why is she only bringing out the more pricier one.? Is it for a higher commission? Also when I asked about caring for sterling silver ( I do know it can turn black). all she said was just bring it into us.....nothing more. After that I went to Tiffanys @ the Americana @ the Brand in Glendale & the SA Eric could not have been more helpful. When I asked about it, he checked his phone on ALL the id bracelets they had and pulled out the other bracelet that I wanted to see. He also explained about using one of their Tiffany cloths. I ended up purchasing the $500 Venetian bracelet which I liked more than the $1200 one. I'm just glad I found a SA who was willing to check out everything for me. I don't think I will step foot at the SCP location again. read more

Tiffany - Venetian ID bracelet available @ SCP - Jewelry Near Me - Costa Mesa, California

So I went yesterday to take my daughter's charm bracelet to get the charms soldered. I went to customer service and there was an employee just standing there so I approached her and right away she asked if I had an appointment no told her no. She said I needed one to be seen. So I asked if she could make me an appointment. She kept pushing that there's an appointment available at 6-6:30. I told her I'm coming from far so I can't wait 6+ hours so I'd like to make it for another day. I asked if there was anything available the next day. She then told me that weekends are their busiest and probably not. She directed me to a kiosk machine to scan the QR code and to make the appointment myself. What? I've never been in a high end store and have to make my own appointment! I tried but couldn't get connected to the internet since I was far in to the mall. So I approached her again since she was just standing there and told her. I asked if there was someone that can help me make an appointment because obviously she would rather just stand there and not help a customer. She said she'll help but with hesitation like as if I was bothering her standing there not assisting anyone. While we were standing there I got internet connection and told her. She asked what day was coming and I told her the day after Thanksgiving . She continued to tell me that's a busy day yadda yadda yadda. Totally negative. If that's how she felt she should have kept it to herself. Before I left I asked her name and her name is Deanna. She told me that Tiffany was following other high end stores with the way they make reservations. I told her I've shopped other high end stores and I've never had this kind of customer service. The customer should have to make their own appointment. Especially when she wasn't busy. I've had better customer service at other stores. Horrible horrible customer service Deanna. read more

Walked in,my aunt was already inside,and I had an Asian lady follow me like I didn't belong in there!! I turned around and she was giving me dirty looks(and my son too) I asked her"Why are you staring at me?" And she had some BS reason.Pissed me off and I refused to buy anything!! They lost me as a customer!! She knows who she is and I hope she gets reprimanded read more

Amazing service! Great selection however they need to have more inventory. Tide was amazing ! read more

Tiffany - Happy Anniversary 29 years!! - Jewelry Near Me - Costa Mesa, California