1. Tierra Bella Realty

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Charlotte, NC

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Cedar Management Group

Cedar Management Group

(140 reviews)

Need to shape up. If it wasn't for the friendly staff would be 1 star…read more We own a property which we rent out. Every year for the last 3 years they send to HOA bill to the tenant not me the owner. Every year it incurs a late fee before the tenant gives me the bill. Every year I call and tell them this and they assure me it will not happen again and have corrected my address.....but I will have to wait for their board to decided if the late fees can be waived. Well here we go again with same issue. Called their office and after 5 minute wait on hold got their answering service. Really?...you have to hold for the answering service while they are at lunch? Just leave a message saying you are at lunch and stop wasting my time. Called earlier in day at 7:45 AM and they weren't open yet. Tried to at least pay bill online and they charge a $9.95 convenience fee.

Unfortunately, Cedar Management Group is the worst HOA management company I've worked with. Less…read morethan two weeks into my new home, I have an active water leak in the yard sending hundreds of gallons of water into the ditch daily and have called repeatedly for help. Each time I'm promised a callback and told my contact information will be updated, yet nobody contacts me and they continue emailing the previous homeowner. I've spoken with the city for help, and they've advised this is the HOA's responsibility due to the location of the leak. What is most frustrating and unacceptable is the complete lack of responsiveness, follow-through, or any kind of effort to help figure this out. Providing good, helpful customer service is not this difficult.

Tierra Bella Realty - realestatesvcs - Updated October 2026

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