DPM is fantastic. The entire team really cares about their clients , property owners and tenants…read morealike, and the properties under their management. Very responsive, knowledgeable and reliable.

**Renters & Property owners BEWARE** If I could leave…read morenegative stars, I would. We began renting our home in February of 2020. Initially, we were pleased with the property management. However, that quickly changed. There is not an emergency line for after hours or weekends. God forbid your air/heat go out or there's a water leak. You can't have anyone service the HVAC because you're a tenant. So, you just suffer through whatever weather element you're enduring. Our hot water went out one day. You have to fill out a maintenance request and give three available days/times. Again, when it's urgent, there isn't emergent services provided to have your issues addressed. I was unable to shower comfortably, wash my clothes, do dishes, etc. I called to see if this service request could be complete within a timely manner. I ended up speaking with Derek, the owner. I am obviously frustrated they aren't adequately attended to the home's needs but I am not using profanity or becoming ugly. Derek proceeded to tell me "do not back talk me!" Surely I misunderstood him, so I asked what had he just said to me and he confirmed, "do not back talk me." I was in absolute shock this was the owner of a property management company speaking to a tenant as he had. Eventually, their "vendor" came by and sure enough, the water heater needed to be replaced. Their vendors are whomever they can scrounge up that day to do some work. However, Aleksander was always helpful and polite. This passed summer, we noticed the HVAC was struggling to recover. The house is 16 years old with an original unit. Getting someone to come take a look was an absolute nightmare. We filled out the maintenance request. A vendor reached out to us and stated he would be by at a certain time. He text us later to say he was sick but would let us know if he needed to reschedule. We never heard back so, as one would assume, we awaited our appt time. Nobody showed. I contacted the vendor and he showed me the screenshots where he let Derek know he wouldn't be completing the job due to illness. Derek didn't even had the common decency to contact us. My husband reached out to Derek and we were told they would come by "when we see fit." Derek also threatened to terminate our lease with an eviction notice, which would be illegal LOL, which he now denies. That was the icing on the cake for me. I found the information for the property owner's and contacted them directly. Within an hour, Eddie sent an email 9pm at night to see if someone could come by the next morning. Eddie and a vendor came by to check the HVAC, a water leak and fix a toilet. We had been told prior, by Aleksander, he placed more freon in the unit to get us by but it needed to be replaced and he would speak with the boss. Eddie acted like this was news to him and offered no reassurance except, "well, when it finally dies we will replace it." We have been out since 9/1/2022 and I waited to write this review to ensure we would get our deposit back and also, to make sure it would cash. We spent $750 to have the carpets professionally cleaned, along with the house and a room painted just to ensure they wouldn't attempt to be vindictive. Derek puts on a flashy front for his website but behind closed doors, there is not a professional bone in his body. He is laughable in the surrounding realty world. His ego far exceeds him and for the life of me, I cannot fathom why. Listening to Derek pitch a fit like a spoiled frat boy is comparable to nails on a chalk board. Eddie is guilty by association. I will say, he is the more tolerable and quant of the two. Tiffany in the office is an absolute upgrade, to the nasty woman they had prior. I am so thankful we were building a home and this lease was temporary but I feel for the people on here that solely relied on them for housing, just for empty promises and ruined rental histories. I filed a formal complaint with the BBB and to no surprise, Derek lied in his response. These are just a FEW examples of this wretched management company. My dog could run a better business. Don't. Do. It.

I'm a homeowner in Harbour Pl Wilmington, NC 28401. I've had lots of issues where my online check…read moresaid the 8th of the month, yet Douglas said they rec'd the payment late. Go figure how that happens? John Stutts is a good man for the job. He informed me of the #s for each of my 3 condos and worked with me well. I have had difficulties with HOAs and our board since 1974, but John was not one of the issues. DVT Lewisville, NC

**UPDATE: As of Today September 17th after putting multiple work orders in, calling, and emailing…read more William Douglas continues to ignore me. My gutters aren't clear so my door is completely damaged from water, the hole in my roof is still there, and the trees over my patio need to be trimmed. I'm not reaching out to them anymore and I am taking matters into my own hands. I haven't decided if I'm going to park my truck on the lawn where the ground is sinking in until they come fix everything, going to small claims court or taking matters into my own hands with my own landscaping upgrades. Either way I'm no longer contacting these people because they are 100% unresponsive. They can come to me ;) Two can play this game and I'm going to win every single time.** Getting ANYTHING fixed in your home is literally impossible with this management group. They will knock down your door for payment but won't fix anything when it's time. The word "emergency" means nothing to them. I've had a leaking hole in my roof since last Friday and I can't get anyone to come and fix it. Just got off the phone with Kesha who had very nasty attitude. Fingers crossed it can be fixed today.

LeKisha and her team managed my out of state property from 2018 and helped me with its sale in…read more2022. I've had a good experience - the team keeps me informed of everything that is going on, including new tenant screening, repairs and walkthroughs, and why rent is delayed. The team is very responsive to tenant needs and helps take care of repairs at a reasonable cost. They upload everything to the Appfolio portal so I have access to all of my documents. I would definitely recommend Metric Realty if you're an out of state investor looking for someone to do all up property management.

I have had the pleasure of working with Le'Kisha and her team for almost a year on the property…read moremanagement side of things. I started with one investment property and Le'Kisha helped me purchase a second one. Everyone on the Metric Realty team is very professional, responsive, and highly skilled. I have not had any issues. They find high quality tenants and keep the properties very well maintained. She helped me complete an extensive renovation of one property, while I was several states away, and it came in under budget AND ahead of schedule. As an out of state investor, having a team like this is essential. Cant recommend highly enough!

The service of this company is unacceptable. Landscaping is well overdue, and calls are unanswered…read moreand unreturned. Terrible company.

Hawthorne Management is a horrible HOA management Co. I had my dues check stolen from their…read morecustody and they want even return a call to discuss. I have left 50 messages, countless emails, and even contacted their emergency services number. Two months later still no answer at their office and no return call. They lost their N.C..Real Estate Licenses in 1999 for non-payment. They are not governed by any State Agency but handle the collection of Millions of dollars of HOA dues and allow no recourse for the people they abuse. Be aware ! It's criminal.

My husband and I rented a home in SC from CLT Prime Properties for almost a year and a half and had…read morea very good experience. CLT Prime Properties negotiated a few items in the lease for me with the owner. I was having difficulty finding an owner or property management co that was willing to accommodate me - this is the benefit of working with a local company rather than some of those large corporations that own rental homes and are inflexible. Shannon and Wendy are reachable and responsive. We had some issues with an appliance and with the heating system in our rental - Shannon was on top of getting repair/service companies sent out and getting the issues fixed promptly, even at the beginning of covid. The property we rented was nice but wasn't the cleanest on move in. We got it in much better shape before we moved out and Shannon refunded our entire deposit . I did not expect that would happen based on prior rental experiences with property management companies. I was pleasantly surprised with our entire rental experience. After we moved out, Shannon picked up Amazon packages that I mistakenly had shipped to the rental, and he shipped them to me out of state. He also contacted us a few times when the owners' packages/mail were delivered to the rental to help the owners. Wendy sent me a very empathetic note about a personal situation I was experiencing because she had been through it herself. These folks are kind and honest, and the people they have working for them seem to be of the same character. As a renter, I highly recommend CLT Prime Properties.

If I could give a negative zero, this company would get just that. The person who owner the house I…read moream renting, must had sold it to a company which hire these people to manage the property. Now, Bottom Line is raising my rent, charging extra fees which doesn't make sense like paying for their internet for the company to use, and they are charging me an extra month on my rent. My original lease started on 8/15 & ended 8/31. This new lease starts on July 1 so why am I losing a month? I tried calling these people and they either doesn't answer, passing you on to other people who does not return calls. I would mess with this company in any kind of way.

I have been working with Jasmine to secure a rental home while we renovate our home. She has been…read morefantastic. Her professionalism and her rapid response time is to be commended. She walked me through the rental Process and made securing this rental so much better. She is extremely knowledgeable and helpful. I so appreciate her and her assistance. She has alleviated the anxiety of the process.

We had a rental property in Charlotte, NC for the past 11 years. Over that time, we worked with a…read morefew property management companies, including TouchPoint. What I appreciate about TouchPoint, from a rental perspective, is that David and his team are business minded and motivated to work for both the owner and the tenant. You can imagine that over 11 years, issues arose. Working with Uri, we were able to resolve issues quickly. There was flexibility on issue resolution, which I appreciated. Sometimes I went through TouchPoint, other times I would manage resolution on my own. Upon deciding to sell our property, we worked with David and his team to not renew the lease and list the property. It sold in a matter of days. Working with Uri, we streamlined the cost of all repairs. Photos were sent and communication was good during projects. Accounting was accurate, and most importantly - we all got paid. Thanks David and the TouchPoint team.

I lived without screens in the windows of my home for 4 years. They kept saying they would see what…read morethey could do and what they could do was apparently nothing. Also raised rent significantly for every year. Don't recommend

Our HOA (Bellastead) in Charlotte with AMS (Association Management Solutions, Inc.) is the absolute…read moreworst. They are currently asking us to vote for the lawn maintenance to stay or go... Needless to say, I have reached out to both Orlando Ponce (HOA Community Manager with AMS) as well as Laura Kephart (Regional Manager with AMS & William Douglas Management). If they get enough votes to eliminate the lawn maintenance, they will reduce the cost by $35 per homeowner per month, BUT we pay over $50 per homeowner per month! I have asked for the updated Budget and have asked why there is a discrepancy, and they refuse to answer as they want to keep the extra funds for their pocket. This is a worthless HOA, along with the board members that need to be dismantled immediately! In North Carolina, HOAs are required to post their budgets to the members' notice board at least once a year. This requirement is part of the state's Planned Community Act, which mandates that HOAs provide detailed financial information to their members. The budgets must be posted in a manner that is reasonably accessible to all members of the association. This ensures transparency and allows members to review the financial details of the HOA's operations. They still deny me access to this budget.

!!!!! DO NOT USE THIS COMPANY FOR ANYTHING !!!!…read more It is now acceptable AMS Association management solutions to allow their community managers (Mr. Orlando Ponce) to hang up on customers and simply not answering their customers calls. AMS acknowledges they hang up on customers when they do not want to answer questions customers have. AMS Association management refuse to meet with homeowners discussing numbers and budgets regarding contracts. Orlando Ponce the LAZY "Community Manager" always claims to be super busy and has LOTS of other communities to "manage" Maybe you Orlando should work somewhere else.