Well, I've been living in the Steele Creek area going over a year now have no complaints. When I needed repairs done they -Tammaria was on it immediately! George the property manager is very courteous when I need advice. To me, personally speaking the team is great! I live in a semi gated Townhouse dwelling and it's safe here, the neighbors so friendly no crime to my knowledge and no drama. Even though I'm renting, I told George I would like to be the first perspective buyer if it go on the market. He obliged and said will let me know. Hopefull I will be a longstanding tenant. I treat this propery like it is my own with respect. I retired from New York and lived in Charlotte going on two years. Grew up in a house and this one here feels so close to home! read more

If I could give a negative zero, this company would get just that. The person who owner the house I am renting, must had sold it to a company which hire these people to manage the property. Now, Bottom Line is raising my rent, charging extra fees which doesn't make sense like paying for their internet for the company to use, and they are charging me an extra month on my rent. My original lease started on 8/15 & ended 8/31. This new lease starts on July 1 so why am I losing a month? I tried calling these people and they either doesn't answer, passing you on to other people who does not return calls. I would mess with this company in any kind of way. read more

I have been working with Jasmine to secure a rental home while we renovate our home. She has been fantastic. Her professionalism and her rapid response time is to be commended. She walked me through the rental Process and made securing this rental so much better. She is extremely knowledgeable and helpful. I so appreciate her and her assistance. She has alleviated the anxiety of the process. read more

I would like to once again thank Tammaria Boyd and Yessi for their awesome work. The two of them truly go the extra mile. That truly means soo much! I owe you both the world! Also a very special thanks to all of the Bottomline Realty family. I have been a verrryyy longstanding tenant and Bottomline has treated me beyond awesome! This is a company that will truly go to bat for you! Keep up the great work! Lastly Tammaria as the office manager and field executive you truly have such a profressionalism. Yessi is the same way! I love you ladies and the Bottomline team! Thank you also Kevin soo soo much! You took a chance with me and its paid off! read more

BEWARE!!! SCAMMERS! I hope this reviews saves someone from being scammed. I went on their website and saw a property that I liked so I set up a self tour. After setting up a tour I got a text message from an "assigned leasing agent" saying that he will help me get through the self tour process. On the day of the self tour, the assigned leasing agent sent me the text message for the code for the lockbox to get the key to get into the house after I view the house. He sent me a follow up text message saying that he was going to send me an application link to apply for the house. The application link was a GOOGLE link. This should have been my red flag. I figured that because this is a nationwide company that they will not use a Google link for applications . I didn't do the google link but I went to the website to fill out the application. Several days later I received an email and said that the house was no longer available. Later that week I got another text message from the same number the "assigned leasing agent" saying that they never received my application. THATS WHEN I KNEW. They allowed a scammer to access my information through their data base to send me a text for me to fill out a FAKE RENTAL APPLICATION to STEAL my personal information. I sent screenshot to the leasing manager YESSI. All she said was thank you for bringing it our attention. I have attached photos from the SCAMMER, and also the leasing manager. BEWARE YOUR INFORMATION IS NOT SAFE! If I could leave negative stars I would. I'm also reporting them to Better business bureau because this should be ILLEGAL! read more

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Never have I worked with a more unprofessional, unresponsive, inefficient company. Plus the property we were interested in was clearly neglected. The outside was overgrown, patches on the screens, wood rot, missing doorbell and garage handle. Neighbors mowed the lawn because they were trying to sell their house. Owners of this business should take a hard look at how there company is being run, and the poor conditions of the property. The landlord should be aware that the property is not being maintained and is deteriorating. Unless things change avoid this business. read more

In Dec 2020 i was shut out of my home I was upset and didn't have a clue where to go I found an apartment in Jan 2021 which was double the rent I was use to paying ... 2 years later it showed on my rental history that I left the prior home with owing when I was actually told To leave due to the property had been sold That was a nightmare but this year I'm Jan I recently spoke with the manager she help me and was able to see I had no balance owed to the company and had the ledger updated I do appreciate her helping me ..... thanks read more

If I could answer with 0 stars, I would have. YOU NEED TO READ THIS IF YOU ARE CONSIDERING RENTING THROUGH BOTTOM LINE. My wife and I recently relocated from St. Petersburg, Florida. We initiated contact with Bottom Line at the end of July upon finding a three bedroom townhouse just outside uptown they were advertising for $1,650/month. Fast forward to Friday, August 30th -- two days before we are planning to arrive with our moving truck -- when a family member showed up to our unit to try and do some cleaning prior to our move in 48 hours later. Our official move in date was Aug. 15 and I had flown up from Tampa on the 16th to get our keys, pay first month rent and set up our internet for when we move in. The only key I had been given didn't work anymore when my family member showed up on Friday. When we notified Bottom Line, they explained that the workers who had been doing work on our place prior to our move in changed all the locks in the unit to make it easier for them to come in and out since they only had one key to the unit at that point. Not one phone call, email, nor text message was sent to myself or my wife telling us the locks had been changed. If my family member doesn't show up on that Friday to try and clean our place since the construction and maintenance workers had no interest in trying to do any of that, we would have shown up on a Sunday of a holiday weekend with a 26 foot moving truck filled with our stuff and no way of getting in our unit that we had paid more than $3500 to that point (security deposit + rent) despite having not lived there yet. Again, NOT ONE PHONE CALL, EMAIL NOR TEXT MESSGAGE. Now we arrive on Sunday, September 1st. After we finish moving in, we notice that the air conditioning won't go below 80 degrees. In fact, it climbed to 84 degrees at a certain point as the high temps in Charlotte throughout September have consistently been above 90 degrees. We call the emergency maintenance line at 4:30 pm EST on Sunday and are told by Bottom Line's manager, Yessi, via text message that it has been approved on Sunday night. Monday passes and we don't hear anything. We called the emergency line again trying to get a status update and they referred us back to Bottom Line. When we asked Yessi, she would simply say that she is not with maintenance and that we need to follow up with their maintenance contractor, Blue Ram Home Services. I call Blue Ram Tuesday morning and the girl who answers tells me they didn't get the request in their system until Tuesday morning. They can't get a guy out to our unit until 3:30 pm EST on Tuesday, almost 48 hours since we initially reported the problem. The worker from Sky HVAC arrives and explains the a/c unit is leaking Freon. He reports this back to his company to get further instructions on what he can to do to try and resolve the problem. He ends up having to leave but says he will come right back as soon as he gets the "green light" to fix whatever needs to be fixed. After waiting until 4:30 pm EST, I call Blue Ram back to find out what's going on as Bottom Line wouldn't give us any info. We're told that the worker is no longer in the area and we'll have to wait until tomorrow for someone to come back to follow up on the a/c. After escalating the issue, they send the worker back that night who essentially dumps as much Freon as he can to try and resolve the issue for us in the short term and it works that night. When another Sky HVAC worker shows up the next day, he concludes that the a/c unit needs to be replaced and he has his company submit an estimate to Bottom Line on Thursday, Sept. 5, a week ago today as I'm typing this. The a/c unit has not been replaced. Bottom Line's reasoning for not replacing the unit -- as recommended by an HVAC company that they essentially contract through -- is because since the a/c is currently producing cold air, they don't have to fix anything. That's like a doctor telling a patient, "Well it's clear you have diabetes but since it's not actively killing you right now, we're going to hold off on trying to do anything to prevent it from getting worse.." When I explained our concern and frustration to the COO, Scott Winslow, he basically said I need to stop living in a hypothetical about if our a/c stops working and ended our call by saying, "Don't call this phone anymore.." His title is on their website is "Customer Service Specialist." The irony behind that is hilarious. My hope in writing this review as well as reporting this incident to The Better Business Bureau (please go read that) is that Bottom Line clearly has no clue how to "manage" anything. The communication has been abhorrent, the disorganization and incompetence has been comical and the lack of care they show for people who have done everything that's been asked of them up to this point is disgusting. AVOID BOTTOM LINE AT ALL COSTS read more

If I could give them zero stars I would. This place is the absolute worst. If you are a renter i would not recommend renting from them even as a last resort. I have lived in one of their properties for a month now and there's been several issues that required maintenance. They do not respond promptly and you can't call them because no one will answer. If you leave a voicemail they don't call back. The fridge in our unit has been out for 3 days and they have yet to do anything about it. If you are a property owner looking for a management company look elsewhere! Tenants deserve more respect than being ignored when there are issues with the property!!! In addition to the terrible experiences we've had since we moved in. There was no cleaning done before we moved in. The laundry closet was filled with trash and lint, the showers had dried soap in them, and overall it was just filthy. read more

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Do not rent from this company. I moved out of a property they leased in August. Left the property in perfect shape and paid $250 to have the property professionally deep cleaned. While I was a tenant, I replaced the kitchen appliances with a brand new LG set, replaced the washer/dryer with a brand new Samsung set, added professionally installed luxury vinyl plank flooring on the third floor since they refused to do anything about carpet on the third floor that had red stains. I also added over $600 in audio video improvements to the unit to accommodate flat screen tv's and surround sound. In total the sum of these improvements was over $12k of which I provided receipts for and only asked for my security deposit to be returned. All appliances were less than two years old and were left in the unit upon vacating. After vacating the property almost a month ago, they refuse to return my $2700 deposit and refuse to respond to me. I was also verbally attacked by an intoxicated landlord when asking for my deposit back. While I was a tenant there were also multiple occasions of the AC not working and they took several days to get someone out there. Lastly, there was water damages due to a hole in the roof that nobody had looked into since Tropical Storm Debby passed through. As someone that works in the professional services industry, I'm amazed companies like this are around. read more

I would give this leasing agency 0 stars if it was an option. Their responsiveness is abhorrent. They take waaaay too long with getting things done and I have had nothing but problems with them for the year and a half I've dealt with them. Avoid at all costs. read more

Pleased with maintenance manager Nysha D.'s response and receptivity in finding most economical and best solution to tenant's issues. Very satisfied with her response time to tenant's requests and property owner's long term interests. read more

Awful company trying to squeeze every penny they can out of renters. Property was in awful shape - pennies painted onto the floor, peeling walls, roof full of holes, gutters falling off, trash between the windows, glass all over the driveway. It took me a while to figure out it still needed a gas line installed before I got air conditioning, because Bottom Line themselves didn't know. A few months into my stay there a random $500 pet fee appeared on my bill. Apparently my neighbors found a dog and had it tied up on the opposite side of the duplex. Since they didn't know whose dog it was (again, it was on one side of the duplex [not mine]) they just added the fee to both accounts! When I tried to have it removed, they said they would remove it if I took a picture and sent it to them they could remove it. I was already paying rent to stay there; it's ridiculous to expect me to spy on my neighbor as well. All this instead of conducting an inspection. When I moved out, they kept my security deposit (listing the aforementioned hanging gutters and awful paint job as reasons) and charged me another $600. When I complained, one of them sent me an email saying they could knock it down from a total of $1200 to $900. Of course, they never did that, and sold the debt to a debt collector ASAP. Steer clear of this company and any of their properties. read more

Ok I first gotta say the people in the office are sweet. This now being said with a one star review But maintance just sucks. Actually their electrician just sucks and they will listen to all of his little lies when he made me stay home from work for 4 days within like 2 to 3 weeks worth of trying to get him to fix some stuff. Still never got fixed. The people in the office are of course siding with the electrician. It's just sad. You all need to put your tenets first. And stop listening to a compulsive lying electrician. It's just sad and I will not be renewing my lease or referring you to anyone ever again. Update: talked to Merrill, in the office, and she def wanted to listen to what we had to say and did all what she could for us! I rate 3star now and had started with a 1 star. I will update my review as time goes on read more

Trash has sat for 2 1/2 weeks HOA nor bottom line seems to care that rats are now in area. Let's not talk about the pest problem of roaches and bats that HOA will not handle and the green carpet that has been in the building since the building has been built in the 1990s this property has potential and no one care to fix it but will charge over $1,000 for rent SLUM LORD'S (Mainly HOA but since bottom line feels making phone calls is enough on their end they included too) read more

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If I could give 0 stars I would. Please please I am begging anyone considering renting from them please don't. I moved into a property that was trashed they didn't paint.The floors had staples. I had a tree down on a line in my back yard. I couldn't buy groceries because I didn't have a standard size refrigerator. When we got snow in February my power and my neighbors power started to go in and out. My neighbor complained Duke Energy cut the power because they said it was a hazard. I was paying rent for 2 months because I couldn't stay at my residence because before the cut the power completely it was going in and out. Bottom line tried to evict me but their electrician they sent out said the property was inhabitable and should not have been rented to me. He said bottom line should be paying me. I also called the city they came out and found out the property had all kind of violations. read more

We have been renting a townhouse managed by Bottom Line for almost 2 years now and they progressively get worse. We use to have little issues getting maintenance to fix things, but now they don't do anything. They rarely answer the main phone and when they finally do you get transferred and nobody answers or bothers to call back after leaving multiple voicemails. They refuse to fix appliances in our kitchen and won't even acknowledge it. It has been over 2 weeks, I have left multiple messages and emails and have gotten zero responses! I don't recommend renting a property from them or using them as your property manager if you own real estate because they do not care. read more

Don't waste your time dealing with this company! They turnover employees like ice melts, and the people who are there can't be honest, even with small stuff. I hired them to rent one of my properties, from the beginning they listed it incorrect, after 6 emails trying to get it corrected they couldn't figure out how to do it. With my old property Mgmt people I would have about 4 hours of time involved to find a tenant, with Bottom line I have 46 hours of time and 74 emails and 99% of those emails they couldn't tell the truth. Stay away from this so called company!!! Just a update, got contacted by the COO Scott, he had the nerve to turn everything around. Wrong thing to do. Thanks for the push, now we'll see who's wrong. read more

Terrible! Wish I read the reviews before even putting in a application in. I been looking at the property for 3 days and it still say available! The moment I put in application I'm for 2 people. Paying $150!!! They emailed me and said it's not available! Why would you still have it posted if it's not available! So they basically took my money for nothing! And put an hard inquiry for nothing! I been waiting on a response from them for 3 days ! Nothing! I have 2 days to find somewhere to live! Terrible company! read more

I was highly disappointed in the professionalism of this office and in particular one staff member by the name of Norman. We had spoken just one day prior and we had plans to meet at a property. I arrived at the property and waited for 15 minutes after which I attempted to reach him at the office to no avail and then I called his cell phone and he told me he would instead be giving me the code for the home. I was upset initially because I had waited and he did not contact me at all, and after I had to contact him, since I was sitting outside someone else's house for 15 min, he essentially tells me he won't be meeting me which is what I was waiting for in the first place; he also did not seem to know who I was nor what house I was viewing. Once he gives me the code, I attempt to use it but the lock was broken as I later found out and I called him to help me with the issue and he tells me that there's nothing wrong someone else has already viewed the home once today. I continue to try (as does my mother who was with me) with no luck and I call him again. He tells me that he will send out maintenance to help but it will be at least an hour. I, of course, did not have time to wait around for an hour and informed him of that and inquired why he was unable to come to a showing he said he was coming to. He said the owner changed plans that morning and decided he no longer wished to have Norman show the house and instead preferred for prospective tenants to do self shows, thus he was just giving me the code. It was, as you could imagine, a clipped tone and conversation. If that was in fact the case why wouldn't you just communicate that to me? He had my email and phone number; all he had to do was call, text, or email me or have another member of staff do the same, but clearly that did not happen. So, I persisted to get the lock to work. I finally did and texted him pictures of what the problem was. No response obviously; however before I entered the home no less than 5 minutes after I got off the phone with him I got an email from Bottom Line Property Management stating the home was no longer available. This only added insult to injury. Ignoring that message for the moment I viewed the home and it simply was not for me for several reasons. Upon returning to my hotel room (I was ONLY in town for a few days to house hunt aggressively so my time was valuable) I texted Norman and let him know how unhappy I was with his behavior as well as the office as a whole and mentioned that it was unprofessional. I, again, received no response. Overall, I am just unimpressed immensely by this property management group and especially Norman and hope that in the future they communicate better with their prospective clients, as I will not be one of them. read more

This is the worst company ever! Maintenance is awful! I have had no hot water for about a week now. Boiling water to clean myself is not okay! I finally talked to someone today and he said they were waiting on approval from owner. Nice to be in the loop bottom line. I cannot wait to get out of here read more

UNPROFESSIONAL, INCOMPETENT, AND DILAPATED PROPERITIES By far the worst and most unprofessional Property Management Group in Charlotte. My wife and I scheduled to view a home, and it looked nothing like the pictures they took of the place. This place was such an absolute DUMP, my wife and I felt catfished by the misleading and photoshoped images taken of this place. There was trash all over the place. A broken satellite dish was left in the yard. A rusty air condition vent was just left lying around. A deflated soccer ball was left in the shrubs. Chip painted, mold, and structural damage all over. Broken tiki torches just left lying around. Essentially it was just an overall unwelcoming, and unsafe place that just made you feel more dirty the longer you stayed. It's unbelievable that these people would actually let people view a house in such a horrible condition. During our scheduled viewing times we were never provided with access to actually see the home despite us giving over all of our information. We tried calling their office to see if we could get in, but we either got stuck talking to a robot, or an incompetent employee who literally knew nothing at all. After seeing how unprofessional and incompetent this company was and how dilapidated the property was, my wife and I no longer wished to rent the home. When we called in to withdraw our applications the next day so that they wouldn't hurt our credit scores by doing an inquiry for a house that's not even suitable for my worst enemy to live in...the rude lady on the phone literally had us ON HOLD FOR 30 MINUTES while she pretended to get us an answer! When we tried to call back it went straight to voicemail. This company can't even live up to their name because they couldn't even do the BARE MINIMUM of the "bottom line". Please do not waste your time with this company. My wife and I truly regret giving all of our sensitive information, time, and money to this sham of a company. I hope no one else has the misfortune of dealing with these unprofessional con artists. PLEASE, PLEASE, PLEASE, DO NOT WORK WITH THESE GRIFTERS. read more

Well if I had the option for 0 stars that what it would be! Ohh my... I have no words I have had worst experience with this company managing my property and I am not done yet. Please for your own sanity and if you think they will manage your property they are only looking for money. They don't care about the renter or the home homeowner. I have sent emails and they do not respond they are negligent and lie to both home owners and the tenants. The homeowner ends up paying for everything even if they to do not do inspections based on the contract. I created a site that holds all date in hope that would at the minimum provide for charge backs to the renter.. Adititionally they were to do inspections and throughout the rental and chant air filters they indicated they dropped the ball. My house was damaged and they said they would do a walk through and never did. Please review the site I have data under evidential data and I can easy provide a login to this part of the site as it provides a majority of the correspondence and negligence. https://bottomlinepropertymanagementcharlottenc.webnode.com/ read more

The professionalism, courtesy and promptness of Bottom Line's service is exactly what I wanted from a property management company. Being an out-of-town property owner, I am leaving my biggest investment in someone else's hands to manage. The first company I contacted, MECA Properties, took three weeks to return my calls and then did not even follow-up once I received their materials. Kevin from Bottom Line, promptly returned my call, and even agreed to meet me on a SATURDAY(!) to complete the paperwork. Reasonable fees, and I have complete trust that Bottom Line will manage my property better than I could. 24-hour tenant emergency service, insurance requirements and HQ'd downtown. read more

I only give them the one star because I had no option but to do so. This company is a total joke ran by total idiots. Good luck getting a phone call back! Please learn from my mistake and avoid them as if they are the virus. And most of all DO NOT give them any money! I'm in the process of reporting them to BBB and the Real Estate Commission. read more

These people are idiots. Idk who is in charge of leases, but totals are wrong, lease was wrong I've had to email about 17 different times for stuff. Smh you guys really have some issues. read more

I am giving a 4 because I have only experienced the leasing portion. Yessi was amazing and encouraging. Even if she was trying to make her monthly quota, she was professional and thorough. Although there was a mistake with the entry amount, Yessi was on it and we came to an amicable conclusion. The downside is the house needs a lot of work and I will have to invest to ensure I do not suffer financially. I am just realizing the water upstairs is brown when hot. I will edit review once response is given. read more

Tammaria Was so helpful and aimed to please. She is such a delight. She made the process seem less!

We have lived in this house for 3 months now and it has felt like decades dealing with this company. Calling Bottomline a "property management company" is a stretch as they don't seem to manage the property at all. We have reported many issues in this home and it has been made clear the issues will not be resolved. The dishwasher for example broke within a month of living here and the company refuses to fix the dishwasher or have the nasty moldy water pumped out. I have learned a true lesson from working with this company and will for sure be doing more research before renting another home. Truly dissatisfied and disappointed. read more

Bottom Line Property Management may be the best property management company in town. After working with other companies in the past I see the difference in how they take care of their customers and their properties. You can tell that the team cares about what they do and it shows in their attitude. If you are looking for property management you can't go wrong with the team at Bottom Line! read more

Things stared out good with the company but then they just got messy at hell rude and worst of all they got greedy all the more tease to leave this company alone folks dons in read more

It wasn't until 3yrs after I stopped leasing from this company did I have any major issues. I apply for an apartment after living with family to save money. I'm denied because this management company has it on my rental report that I was evicted. I've never went to court, don't owe them anything. Now I have to take time off work to resolve an issue that's not my fault. Be mindful of the companies you do business with. read more

I am pretty sure this is my first time ever posting such a length, unhappy review... but I would feel guilty if someone didn't see my warning. I rented a property with Bottom Line Realty this past year with my boyfriend. They were not up front about their charges at all. We had requested a move in date and were told all we needed to do was pay first month's rent and a security deposit. No problem, we double, triple checked our move in date and exactly what we had to pay with our Leasing Agent. I asked our leasing agent explicitly: with the move in date we have, we owe you "$X" amount and we won't owe you anything else until the next month's rent is due right? She says yes, we think: awesome, let's get moved in! After we paid them for first months rent and security deposit they racked on another charge of $400 with a late fee??? (which we only saw when we checked the portal AFTER we had already moved in). When I inquired with our leasing agent Merrill- she replied "well usually when you move in somewhere you pay for the days you're in there" as if we didn't explicitly ask her several times what we owe them and if after paying the specific amount they told us (like $1800) we would be all clear until rent was due in January, the following month. (So 1- what is this $400 for and 2- how is this random $400 late when you told us we have a month before we owe anything?) This was during the holidays so that $400 had another purpose. When we explained how we had gone out of our way to confirm with her what we owe before we moved in and that she did not disclose this additional charge, she simply removed a the late fee and insisted we pay the money "we owe" otherwise we would be evicted. It was only $400 so we paid rather than keep fighting with this woman who clearly had no intention of helping us/didn't care at all. After moving in the gutter attached to our outside bedroom wall came loose from the wall and every night for MONTHS when it would rain the gutter would slam into the wall repeatedly, keeping us up all night. I sent several maintenance requests, NEVER RECEIVED A REPLY, every time I called the office Merrill was always unavailable, out of town, out of the office, etc eventually after a particularly rainy week, I was so exhausted I ended up giving the landscaping men ice cream in exchange for fixing the messed up gutter so we could actually sleep on a rainy night. When it finally came time to renew our lease I emailed Merrill (who throughout the year wouldn't respond to emails in a timely manner a good chunk of the time) asking for any forms needed for renewing or terminating....and didn't get a reply for two weeks (I don't know why I was surprised), by which point we decided we should shop around. So we find an apartment (still no reply from Merrill at this point) and we go to apply for the apartment and come to find out Bottom Line won't release our rental history without a lease termination letter. Mind you- at this point we had still not gotten a reply from Merrill with our lease renewal contract/cancellation form, as to whether or not our rent would go up,etc. So FINALLY, DAYS LATER we get a hold of Merrill, (after calling her office twice and being hung up on) and by this point we are so upset that we get very firm with her because we can't seem to make any progress on OUR living situation due to HER poor time management skills... Then finally, after having to get really firm with Merrill- information made it to us/to this new apartment days later. By that point someone else got the apartment and we had to find somewhere else. We finally move out and give her the keys back and we get our security deposit back only to see they took out $100 to replace the carpet. A carpet, mind you- that was stained and dirty and in far worse shape when we got it and I guarantee you didn't get replaced for us from the previous residents. The day we went to get our cashier's check to pay the security deposit the man behind the counter at Wells Fargo warned us how horrible Bottom Line Realty was, but we ignored him, I wish we hadn't, I love our new apartment now in Hudson Commons and I have been able to get in contact with my leasing agent here more times in the last few months than Merrill's been available all year we were there. Oh and they told us our rent would go up by nearly $100 if we chose to stay there... yet they put the listing up for the same rent amount as we were paying. Overall, it is very clear that we had a lazy leasing agent who simply made life difficult for us because she could... or because she didn't like us... I have no idea. I have lived in several apartments, I'm still friends with my old leasing agents, Merrill and this company are just very poor quality. read more

my husband I did a lease take over moving from a different state. when we arrived the previous tenants had left the place really dirty including a mold infestation underneath the kitchen sink and rotten cabinets. we immediately contacted them and had someone come out the next day and fix the issue. they ripped out everything underneath the sink the guy cleaned and showed us that thankfully the mold was just on the wood he removed revealing the floor and wood underenth looked fine. he than added new base to the cabinets, fixed the leak and repainted everything and it look amazing! we also had an issue with there being no heat and the next day they had a guy come out and fix it. we haven't had any issues like some people state. every time we reached out they fixed it immediately. we even asked if we could remove the cabinets because the previous tenants put wet dishes it seemed at the pressed wood morphed and bent and they told us we could and even gave us the go ahead to build our own open shelves like we preferred so im grateful for that. read more

After moving in to the home we find out house hasn't been cleaned. Toilets, bathrooms, refrigerator, stove, drawers in kitchen, and floors where dirty. Made a complaint about it and they said house comes as is. To me very unprofessional and not a good way to handle business after the realty company has received their money. Plus maintenance sucks. The company needs to work on professionalism especially when people paying their money which helps them stay in business. Yessi was awesome at first but that's really a front because my mother told me when she contacted her about things that needed to be fixed she was acting funny. We definitely won't be renewing a lease with this company. read more

Okay, I'm going to start with the good things they did. The portal is convenient for paying your rent. But the rest is trash. Maintenance doesn't exist until you keep calling them to fix certain things. These people never communicate with you even if you keep messaging and calling them. I already moved out from their property and the sent me a "move out list" saying that I need to pay for a fridge I never used because I brought mine. That fridge they have in that house was broken before I moved in to that property and they didn't have that in their report or records. I emailed this lady Merril and she said she was going to check on it. It's been three months since and still no reply of any kind. I just emailed her last week because the lady in their office told me that I'm supposed to email her for what I'm needing, so basically NO ONE CAN HELP ME! Like DAMN!!! I REALLY WANT TO PAY THE REST OF THAT MOVE OUT LIST, but no body can help me. And I know these assholes are going to put that on my record because they don't put attention of their tenants but they are fucking READY to charge you and put bad shit of your records. read more

Yessi was awesome today! Super friendly and communicative. She answered all my questions, and assured me all my concerns would always be taken cared of- which I do not doubt. Thank you for making my move in so smooth :) read more

Yessi was absolutely fantastic! She's friendly, helpful, informative, and genuinely showed that she cared about helping me. I was nervous about finding a place (I'm moving from out of state), and she made the process so smooth and painless. I look forward to enjoying my new home! read more

I know everyone has different experiences but when a company is extremely misleading and unprofessional when it comes to your money and living situation then there's a MAJOR problem. Let me first say that after expressing my dissatisfaction and how poorly treated/unfair the entire process was I was told by Merrill (property manager) that I could get an application refund ($75) if I go in person to sign a paper saying I wont make any public claims or reviews...in that case they can keep my money. It just goes to show how this company will bribe you with money to keep their reputation good. I applied online for a property that I toured and at this point it wasn't even posted yet because the owner was going through this company with his rental for the first time. I was the only one to apply and tour the place and expressed my 100% interest in the property. I called multiple times for updates on my application and left a voicemail. No answer. Called the next day to get through to a leasing manager. No answer. Physically walked into the office (because at this point it was crunch time and I had to terminate my existing lease) and I waited to be told that I had to present more information for my application. (Wouldn't that have been nice to know the first 4 times I called) I immediately sent over the requested information and was verbally told that my application was approved on their end and they just had to get in touch with the owner. A few more days went by and they still couldn't get in touch with the owner but told me there were other applications for this property coming in and whoever brings in the deposit first gets the property. (Excuse me? I didn't know that this was a race and never in my life have I been told "whoever brings the money first gets the property") I explained to them that I have been waiting weeks for this property and would put a deposit down right then and there but they told me they could not accept my money until they spoke with the owner. The next day I get a call saying I was not approved (after being told I was approved for weeks) and I explained I could provide additional info that they said they needed to approve me. My leasing manager then explains to me that someone already put a deposit on the house (WITHIN A 5 MINUTE CALL) and that it is already taken. Heaven forbid I was given a chance to submit more info that they could have asked for WEEKS AGO. I was extremely livid to say the least! I was nothing but patient and gave them everything they asked for but yet a deposit was already down on the property before I even got the call? Explain that one! So even if I were approved (which I was told from the start) I still wouldn't have been the first deposit to the finish line since it was all a race anyway. Bottom Line is at the bottom of the line for realty companies in Charlotte! They are extremely unprofessional, unfair, misleading, and could care less about their customers but seems as if they are more worried about money. I will never use this company again nor will I refer anyone to them. 15 outgoing calls to Bottom Line and only 4 were answered. read more

Avoid renting from this company at all costs. My boyfriend and I were approved for a house immediately after applying and were super stoked at how fast and courteous everything was going - until we signed our lease and put down our deposit, pet deposit, and administrative fee (nearly $1,000). We were scheduled to move in on the 15th, and on the 14th we went back to the house to check on some issues we had when we looked that needed to be fixed (mold in the bathroom, unfinished floors, general dirtiness, etc), and nothing had been taken care of yet. We signed the lease on the 15th and they asked for a day grace period to clean up the house and we agreed. After that day, we got our keys and started moving things into the new place (because our lease was running out at our old apartment), and the contracting company had barely made any progress. That was on Friday. Friday, Saturday, and Sunday the contractors stayed in the house util 8pm working on the floors in two rooms and a hallway (not very much space), and they didn't do a very good job (and that's putting it nicely). The installed floors were uneven and not pieced together properly, and they didn't even finish putting quarter round in the (very small) hallway. Additionally, they left the empty boxes of flooring scattered around the house as well as empty drink containers and Red Bull cans. Three weeks later, the floor is still incomplete and some of the flooring has already began to come up. I have never seen worse work from "tradesmen" in my life. When I brought the issue to the attention of the rental agency, it took them a week to get back to us. The keys they had cut for us for the lock didn't work properly- they were cut incorrectly. It took me TWO WEEKS to get in contact with someone about the locks- my boyfriend and I were sharing the one master key between the two of us, leaving it in the lockbox that the rental company never removed from the front door, even after we moved in (and I had called multiple times to have it removed). The lockbox didn't come off until we eventually changed the locks ourselves, after fighting with the company for a week over the situation. After a week, we were finally told to go cut our own keys and deduct the price from our rent- why weren't we told of this in the beginning? We were told to use the new keys until the same contractors were sent back out to change our locks. Of course, we don't trust the work or the quality of service from the contractors so we changed them ourselves and submitted the bill deducted from our rent. Also, our A/C was broken and it took two weeks to be contacted about that issue, meanwhile my boyfriend and I were going to sleep in an 85 degree house. Additionally, there were bugs (silverfish, ants, and cockroaches) in the residence even after we were told it was sprayed the day before we moved in. As of right now (three weeks after move-in), the floor remains unfinished. Bottom Line FINALLY got another contractor to finish the job, and they called me to set up a meeting last Monday morning that they failed to show up to. After calling for a week, we finally got through to a person (I know better than to leave messages because no single message I've ever left for the company has ever been returned) they have contacted another contractor and they are supposedly coming this Monday to fix the floor and the divertor in our shower. If I had the ability to get out of my lease and resign the same house with another company I absolutely would. Bottom Line realty has been a complete nightmare and I am ashamed that I am locked into another year of working with this company. The house itself is beautiful but Bottom Line has absolutely failed in their commitment to "manage" the property 100%. When we brought our half-rent payment (subtracted for the AC inconvenience and overall headache) with a list of all of the issues we'd been having with the company up to that point, the only response from the man at the front desk was to ask how much different we would feel if he had come to take off the lockbox the Monday after we moved in, like he said he would. My response was that the lockbox is just an example of the unprofessionalism of the company and how they fail at even the most minuscule tasks. If any other person that had viewed the property and knew the code to the lockbox, they would have been able to enter our house for the weeks that it was left neglected by Bottom Line. As previously stated, the keys that were cut for us were bad so my boyfriend and I had been using the lockbox to share the key, making it vulnerable for anybody to come and steal everything we owned. This issue didn't seem to be of much concern to Bottom Line. Although the man in the office is polite and nice (enough), the overall service and dealing with the company has been a horrific experience. If I knew a friend that was going to apply to this company, I would BEG them to save themselves the hassle. Good luck. read more