Wonderful experience with this firm. They went above and beyond and were friendly, knowledgeable,…read moreprofessional, prompt and great to work with!

Perfectly happy with rental my home through Niche Properties. The property manager has been…read moreresponsive and informative throughout the transfer from another company, the search for a tenant and keeping me in the loop of any issues that arise. Cleaning and repairs have been taken care of quickly and at a reasonable price. It became difficult to trust property management companies after a horrible experience and since I live so far away. After a few short months, I feel confident that Niche Properties conducts business in my best interest as well as tenants.

Well, I've been living in the Steele Creek area going over a year now have no complaints. When I…read moreneeded repairs done they -Tammaria was on it immediately! George the property manager is very courteous when I need advice. To me, personally speaking the team is great! I live in a semi gated Townhouse dwelling and it's safe here, the neighbors so friendly no crime to my knowledge and no drama. Even though I'm renting, I told George I would like to be the first perspective buyer if it go on the market. He obliged and said will let me know. Hopefull I will be a longstanding tenant. I treat this propery like it is my own with respect. I retired from New York and lived in Charlotte going on two years. Grew up in a house and this one here feels so close to home!

NOT WORTH YOUR TIME OR MONEY! Very unprofessional, complaining about other customers and…read moresituations. Wouldn't enter premises to fix what they had "previously" fixed because of own health concerns and then tried to blame it on me! You can definitely find a better, more professional company!

This is way overdue..... Metric Realty has change my life and I would like to say THANK YOU to…read moreLeKisha and her entire team. Working in the property industry had me thinking to buy a home. I had been putting off looking because I was scared and un-education on the process. UN-EDUCATION!!! Not LeKisha her team. Very knowledgeable about the market and compassionate on point. Treated me like family the entire process. We had a long process but from day one she knew it can happen and it did. It was only a 90 day process. She also has a lot of resources which you need in this game. LeKisha spend the time looking and working out deals for it to work. On Aug 31 I was able to move into my first home and it felt good. Thank you

Does not offer acceptable payment options to their residents. They require payslips that go through…read moreexternal companies like walmart or walgreens or CVS. But in Charlotte, the payslip systems go down, and the companies like walgreens have no incentive to keep the payslip systems working, or to use the payslip systems. They will just say "no" to customers. There is no alternative way to pay rent online, or in office, or over the phone, so residents are in danger of getting evicted.

My review to express my disappointment regarding the condition of the home I recently rented…read morethrough Invitation Homes at Olive Coast Street, Charlotte, North Carolina. During the onboarding and move-in inspection process, several items were identified that required repair or attention. Although my lease began in April and rent was paid for that month, I did not move into the property until May. Given that the property was vacant during that time, I reasonably expected that the identified issues would have been addressed before my move-in date. Unfortunately, when I moved into the home, many of the outstanding items had not been completed. As a result, I was required to take time away from work shortly after moving in to accommodate maintenance visits and repairs that could have been completed before occupancy. As a tenant, I believe it is reasonable to expect that a home is move-in ready at the start of the tenancy, particularly when concerns have already been documented and there was ample time to address them before occupancy. The inconvenience of coordinating repairs after moving in, combined with the need to miss work, has been frustrating and disruptive. I paid rent beginning in April, and I believe the property should have been inspected and prepared for occupancy before my move-in date. Instead, I was left dealing with issues that had already been identified, causing unnecessary inconvenience during what should have been a smooth transition into my new home. I respectfully request that Invitation Homes review this matter and consider an appropriate accommodation for the inconvenience and time I lost from work while facilitating repairs. I would appreciate a prompt response outlining how these concerns will be addressed. Thank you for your attention to this matter. I look forward to your response. Sincerely, Cheryl Ann Snyder-Samuel Charlotte, NC

They advertise homes in communities with amenities. But won't upkeep those amenities. Their website…read moreis basically hostile, and can never upload anything correctly. So if you cure a violation, they won't submit it to HOA, nor pay their HOA dues, so then you're out your amenities for months. David Guy is the local contact for CLT HOAs and is rude and dismissive. It took over 6 months to fix an issue with our HOA (not violation related on us, the tenants) so we were out gym, pool, and social access for our neighborhood. He is impossible to get a hold of, never answers emails, and is just plain rude when he finally does. We have done everything the HOA has asked immediately, and it always falls on waiting on Invitation Homes to do their side. It would be much easier if they allowed the tenants to handle things with the HOA themselves.

I have worked with John for both buying and selling properties. I'm incredibly pleased with the…read moreservice I received. John was always available and provided guidance on every step of the process. John profoundly understood the housing market, which is the key to getting the best deals possible. Beyond his expertise and professionalism, John was affable and kind. He listened to my concerns and answered all my questions with detailed explanations. When facing challenges, John always analyzes the problems and recommends solutions for my best interest. I am so glad to have John on my side for my real estate transactions. His experience combined with his pleasant personality made these transactions smooth and worry free. I highly recommend him to anyone looking for a top-notch realtor.

John did an outstanding job helping us find and purchase our current home. He is extremely…read moreknowledgeable about the locality, ensured all our requirements were met, and never pressured us to close a deal. Even after signing, he took the time to clearly explain each process and step, and also guided us by connecting us with reliable external professionals when needed. He truly made the entire closing process smooth and stress-free, supporting us like a family member. I would highly recommend John to anyone looking for real estate services in and around Charlotte.

I have had a few positive experiences with Henderson as well as a few negative ones. All are…read moreoutlined below. Positive experiences: I have been treated with politeness and patience each time I've called in or emailed the assistant community manager. Setting up an account and payment information is complex, but they have helped with every step. Negative experiences: My car was involved in a hit and run in the parking garage that Henderson theoretically should maintain and manage. Henderson contracts the management of the parking garage to another company. There are no cameras, which makes me feel really unsafe. The employees that I have spoken with have been nice, but that does not change that I have sustained thousands of dollars in damage to my vehicle in their building. The community manager came off unsympathetic and responded with an "I certainly understand that this incident is troublesome". Troublesome? I could have been seriously injured in the incident and now cannot even park in my own condo's facilities without feeling worried about being mugged or followed or hit again. The same week, the ceiling in a shared hallway between condo units leaked so badly, we had to contact emergency maintenance. Going through Henderson's Emergency maintenance line was a nightmare, myself and another resident were sent to voicemail and never got a callback. We had to contact a member of our HOA board to get help. Emergency maintenance didn't show up until 3-4 hours after we first frantically contacted the service, during which time the leak grew and got so much worse.

Renters Beware. Frankly, it is impressive at how incompetent…read morethis company is. We spent a nightmare six months in one of their rental properties before having to seek legal counsel in order to get Henderson to agree to release us from our lease early. Their communication is abhorrent. They are more likely to make "mistakes" than they are to provide any solutions. They will give information that directly contradicts their own documentation. They will claim that they are not responsible for any actual property management, and blame it on the property owner that you are not allowed to contact directly. If you do choose to rent with them I highly encourage you to download any emails, screen shot every maintenance ticket, document all phone calls, and be prepared to spend all of your free time managing your management company. At the very least, bring a property inspector with you on your tour. Henderson Property's only concern is collecting rent each month. My husband and I signed a lease for a house with a private pool included, with the responsibility of cleaning and maintenance covered by the owner. We moved-in late February; the pool was dark green, filled with rotting leaves/yard waste, smelled atrocious, and had an ecosystem of insect life that National Geographic would have found impressive (the pool was covered during our tour). We were promised that by mid-April the pool would be ready for use. Long story short, we learned that the pool was likely non-functional long before we ever signed, we terminated our lease in August, and the pool remained unusable for our entire tenancy. This was despite notifying Henderson multiple times, having to act as the intermediary between the pool company, Henderson, and the property owner, having Henderson claim the pool was safe for use despite multiple independent inspections (and common sense) proving otherwise, and being given more than 15 dates that came and went with no improvement in the state of the pool. This was all while continuing to pay our rent, in full, on time, every month, with electric bills more than triple after the pump was turned on. We also had the pleasure of discovering multiple DIY projects most likely done by the owner. My favorite being the electrical work in the front half of the house that was found to be a "...serious NEC violation...[that] is very dangerous and can cause a fire...". I include that quote specifically because it came from the outside electrician who came to fix the initial electrical issue and discovered the fire hazard in our attic. Henderson was seemingly aware of this for over a month before 1) addressing it and 2) notifying us of the hazard; which they seem to have done by mistake by including the above quote in the maintenance ticket. When we wrote back asking them to confirm if it was safe to use the appliances in that area of the house, that sentence mysteriously disappeared from the ticket, which we have documented evidence of. When we finally believed we were done with this company, we received the itemized list attached to our returned security deposit in the mail. As part of the agreement to break the lease early, and as compensation for the loss of a significant amenity for the entire summer, Henderson agreed to waive our rent for the month of September while we found another house. (Not so) Shockingly, despite multiple emails and a signed document by both us and Henderson, they charged us for the month of September anyway. We are having to provide proof of the agreement they made, in order for them to agree to give us our money back. Once again, they claim this was just a "mistake". Most recently, after they agreed to refund us the money, the check worth an entire month's rent was "lost in the mail". Please be smarter than me and give credit to this and all of the other bad reviews, despite whatever condescending reply Henderson gives. I promise you will find a better rental with literally any other company. We did. I never leave reviews, but as an act of public service... please think twice before renting from Henderson Properties.

I'm a home owner new to leasing my property. Dynasty has an amazing staff! Michael was extremely…read morehelpful and sweet. He answered any questions I may have had with patience and knowledge. Thanks dynasty team!

From the owner: We specialize in the management of rental homes, condo communities & apartments. We currently…read moremanage 100+ homes in the Charlotte & University Area.

We had a rental property in Charlotte, NC for the past 11 years. Over that time, we worked with a…read morefew property management companies, including TouchPoint. What I appreciate about TouchPoint, from a rental perspective, is that David and his team are business minded and motivated to work for both the owner and the tenant. You can imagine that over 11 years, issues arose. Working with Uri, we were able to resolve issues quickly. There was flexibility on issue resolution, which I appreciated. Sometimes I went through TouchPoint, other times I would manage resolution on my own. Upon deciding to sell our property, we worked with David and his team to not renew the lease and list the property. It sold in a matter of days. Working with Uri, we streamlined the cost of all repairs. Photos were sent and communication was good during projects. Accounting was accurate, and most importantly - we all got paid. Thanks David and the TouchPoint team.

I lived without screens in the windows of my home for 4 years. They kept saying they would see what…read morethey could do and what they could do was apparently nothing. Also raised rent significantly for every year. Don't recommend

We used Jasmine Garcia to sell and buy our most recent home. She helped us navigate a few issues…read morethat seemed to arise towards closing, and managed to make a confusing process as smooth as possible. I recommend her to all my family and friends when they are looking for houses because she's so consistent in the quality of service that she provides.

Jasmine Garcia did an amazing job of selling our home. She walked us through the preparation (and…read morehas a crew of painters, cleaners and handymen at the ready), gave us a reasonable idea of what to expect, and marketed our home brilliantly. Even at a price point of $900k, we had multiple offers within 48 hours! She broke down the offers for us and helped us determine which one was the offer with the most favorable terms. She truly understands South Carolina real estate contracts, buyer protections, seller implications, etc. Her negotiation skills are top notch and when tensions arose in negotiations, she was the calming, empowering presence we needed. We could not have asked for a better, more prepared, professional or personable Realtor to help us sell our beloved home. I highly recommend Jasmine Garcia!