Today marks the end of my five-year relationship with Time Cleaners…read more The conclusion began with a phone call on Tuesday afternoon, notifying me that a pair of pants I had dropped off last year had been "magically" found. This was after I had inquired about them three times over the course of the year, only to be repeatedly told they never had my dress pants. Now, a year later, they inform me that the pants are ready for pickup, along with the other items I dropped off just a week ago. I expected to be greeted with empathy, an apology for their mistake, and perhaps even a gesture of goodwill by waiving the charge for the pants they had misplaced and insisted they never had. Instead, when I entered the business, there was no friendly greeting, which was disappointing but unsurprising given the employees' strictly business-like approach. I mentioned the call about the pants they accused me of not dropping off, only to suddenly find them after my third inquiry. I then asked if I still needed to pay, considering they had temporarily lost the item. It's just $3 we're talking about, but good customer service would have included an apology and accountability for their mistake. Instead, the young man behind the counter simply stated, "You still have to pay for it." So, I did--but at least acknowledge the error. If you're looking for good customer service, you won't find it here. And based on some reviews, their quality doesn't back up their "business-like mindset" either. With so many other dry cleaning services available, there's no need to bother with this place.

Great service. Quick service! Always satisfied with their service and pricing! Highly recommended.read more

We started using Andy's for alteration. We now use them for all of our cleaning also. They are…read moreheads and shoulders above any dry cleaners in our area.

This is such a convenient, 24/7 dry cleaning place. I love that I can show up at any time. I…read morereceived a text the next day when they were ready, and was easily able to pick up the clothes. The entire thing is automated as you can see from the photos, really impressive! I will definitely return.

They are closed. Empty storefront. Closed. Not open. They are the complete opposite of open.read more

Friendly front desk staff offering suggestions and answers my questions. Quick turnaround, drop in…read morethe morning and get clothes by in the afternoon

I've taken plenty of pieces here. Unfortunately, this will be the last. I had ONE pair of jeans to…read morebe heavy starched...went back three days later and one day after the "promised date" and they weren't ready. I was told "hopefully they will be ready by this afternoon" "The lady that worked that Wednesday is not used to it". Zero help or a let me call and see if it will be here...NOTHING. Pretty bad customer service. Take your pieces elsewhere that's less expensive and better customer service.

The lady in the drive through is always so nice and helpful. Our valet Gregg, that picks up and…read moredelivers always goes the extra mile for us.

Customer beware! Avoid like the plague if you want dry cleaners that keeps their word, because they…read moredon't. When a company has window signs indicating same day service, you would think if you drop off clothes in the morning before 8am that they would be cleaned in pressed by 6pm. That's is not the case at this location which the customer reps and the management states if you don't request same day service, then it won't be provided. Now there is no discounted fee for delayed laundry, or a sign posted anywhere in the building that spells out this policy. They simply don't care to the point managers won't return your call to discuss. If this was a one time instance of bad customer service I could justify it in my mind, but it's not. Customer beware, there is no sign or notice on your receipt that indicates there is a $10 dollar minimum to use your card. I don't like the policy but somewhat understand their logic. Tell someone when they drop off their clothes because it's safe to assume very few people pay cash at the dry cleaners. If you want your laundry cleaned go to a cleaners, if you want your laundry cleaned and an owner/management team that stands behind their brand. DONT EVER GO HERE!!!!

You can improve by having representatives represent you in a professional way. I've been living in…read morethe area for about two months and hadn't noticed this cleaner before. I've actually been driving to The Woodlands for my dry cleaning, so when I saw this place while sitting at a red light, I figured I'd give them a try. I called around 6:55 AM to check what time they open so I could plan a drop-off on my way to work. When I asked what time they open in the morning, I was told "right now." I asked again to confirm if that meant around 6:45 AM, and the response was still "right now." After asking a third time for a clear opening time, I was then told they don't open until 7:00 AM. It was a simple question, and the back-and-forth made the interaction unnecessarily confusing and frustrating--especially that early in the morning. I ended up deciding not to use their services. I did read previous reviews beforehand and, unfortunately, this experience aligned with some of the concerns others have mentioned.

Always on point. Only cleaners I go to in spring. Great timing and have not been disappointed…read more Clothes are always exactly the way you requested

I've used Louetta dry clean a couple of times. The prices are pretty reasonable, but not great…read more They are located close to the house which is the main reason we use them. They have a drive thru which is nice. The line moves pretty fast and you are in and out quickly. I can't remember exactly what happened, but we ended up with store credit some way. I will keep using them until our free cleaning is out, then try to find another dry cleaner. There has to be better out there than this.

They have great prices with excellent service! Always on time too. I'd drive out of the way to…read morecome here.

Excellent service I have been dropping off clothes for a year at this location and never had any…read moreissues Everyone has been polite and friendly, I enjoy seeing everyone

It was a great decision switching to this dry cleaner. The man working there is always extremely…read morenice and has excellent customer service. On top of that, the clothes are always cleaned and pressed immaculately. They go above and beyond to prepare the clothes, and even twist tie the hangers together so they don't fall when you're hanging them in the car. They have reasonable prices and I would 10/10 recommend them to anyone in the area.

I wanted to give a shout out for Champion Cleaners. They have been my cleaners for many many years…read moreand have continued to do a very good job! The customer service is outstanding.!

I've been using Lapels Dry Cleaning for 6-8 months now and I've never had a bad experience here…read more The staff is always friendly, the building is always clean and smell good, and they offer same-day service if needed but even if I don't opt for same-day service my clothes are usually always ready within 2 days. 5 Stars for Lapels, and this is by far the best Dry Cleaning Company I've used and I plan to use Lapels for the rest of my life.

Acian and Jonathan are fantastic young people. Professional and courteous. The entire staff is so…read moreinviting and they have the best coupons fully understanding prices are high everywhere now a days, which all customers can really appreciate. Keep up the GREAT work!

The place is large, clean and well-equipped enough to handle busy times…read more The staff is professional and helpful and I never had problems in my month of weekly visits. It costs a bit to do 3-4 loads of laundry,(I spent about 20) but it was worth it to have a clean, quiet place.

Came in today for a huge load. The place is clean and quiet. Only a few people in. The staff keeps…read morethis place clean and maintained the washers and dryers at all times. The staffs are very kind and pleasant. One lady we enjoy chatting to is very sweet and attentive. They do have specials and will let you know so their patrons can take advantage of the deals. I recommend this plac