BAD EXPERIENCE
I scheduled a pick up from DIA to Cheyenne almost 2 weeks prior to. This transfer is a total of 1hr and 45 minutes from door to door. When inquiring about TI's service, I was informed that they have a new fleet consisting of Town Cars, Crown Vics, Durangos and mini-vans, if needed and that I would be picked up with the Town Car or Crown Vic unless I needed something else. I was also informed that their drivers are at the pick up point 10 - 15 minutes prior to landing, in case the flight is early. I went with TI Shuttle because of the fore mentioned even though they are $20 more than their competition.
When I arrived on time, at the pick up point, there was no driver. After 15 minutes I contacted TI Shuttle and inquired about my transfer. The first comment by TI was that the driver was on location and having trouble locating me. FIRST LIE. The next question from TI was "when did you schedule this transfer"? I asked if there was a driver scheduled to pick me up and they said yes that they would have him call me. SECOND LIE. At this point, if they had told me the truth that they missed scheduling a driver, I would have accepted it as an error and returned inside DIA for breakfast and waited, but instead, I was mislead. This process consisted of 4 calls to TI Shuttle over the 1-3/4 hour wait and each time I was told the driver would be on location shortly. I was first told he was on location having trouble finding me, that he was running a little behind and then I was told that he was held up due to a major traffic accident on the highway. After requesting and/or being told the driver would call me three separate times, I finally received a call when the driver was 5 minutes from the airport, 1 hour and 40 minutes into this fiasco. We were finally picked up by Bobby and headed for Cheyenne. The vehicle was a Crown Vic, with 133,000 miles, old police car I believe as it still had the cut outs for the cage between back seat and driver. His driving style was that of a New York cabby. He cut off a number of cars and received a ticket for speeding through a construction zone before we arrived in Cheyenne. There was no apology from TI Shuttle or Bobby for any of the fore mentioned. I was misled, lied to, exposed to not only an unsafe but reckless driver. I ask myself, does TI stand for total incompetence? Think twice before you consider booking with this company. There are other options. read more