My wedding ring main diamond was loose 1 week after getting it back from Kay's (after getting it…read morefixed through them twice prior), and I'd had enough. Dan Gould's was recommended by a friend so we went there. He was there, super friendly. Told us right away what the issue was (wrong type of crown, will always have issues w diamond being loose). Charged a more than reasonable price to completely replace the crown and I had it back less than 1 week later (unlike Kay's, which can be 2 weeks-6 months according to their reviews). Will never go anywhere else again. Love giving a local jewelry store some love!!!!!

I brought a bracelet into have a crack repaired and they soldered two of the links together and…read morebroke the other side of the bar that was already cracked and didn't fix it. The repair job looks awful. I have had the same thing happen here with my wife's ring and they told me to bring it back to make it right and they made it worse they told me to do the same with the bracelet however I am not going to let them damage my jewelry anymore. Do not go here for repair work.

I went to Setterberg's several years ago and had them re-design one of my diamond rings. The woman…read morewho waited on me knew what she was talking about and offered her suggestions. I agreed and I am still happy to this day that I had them re-design my ring. I still love it and now have extra stones with which to create a project for x-mas for my Grandchildren. Thank you Setterberg's. I may have to stop in again soon for a repair on another ring.

I stopped by Setterberg on my way to a bigger jewelry store just to get an idea on some prices for…read morea birthday gift. I was immediately drawn in by the small-town charm and customer service. Even though I wasn't shopping for anything really expensive, Tonia was so helpful and patient in helping me decide on a piece. I left with some beautiful earrings that are cherished by their wearer. This place is a local gem--give them a shot before going elsewhere.

i have been buying jewelry, vintage, modern, as well as supplies for my only jewelry redesign…read morebusiness for about 15 years now and have had only amazing experiences. The owner, is very honest, fair and has an amazing collection of jewelry that she offers both online and at the Rogers Antique Mall that is quite extensive in its offerings. I highly recommend this company, and its owner.

Love vintage jewelry? Well, don't miss this quaint shop. Upon entry, you will be enthralled by…read morethe selection of statement pieces. The owner in not only welcoming, but shares her knowledge of vintage jewelry so you know a little history about your purchase. The vintage vibe, along with the assortment of distinctive beautiful jewelry, makes this place a must see. Don't miss out on making your outfit go from ordinary to sublime, or at least jazz it up a bit with jewelry that is timeless.

Such a cute location. the store is clean. all employees are friendly. the jewelry is mostly all…read morehand made. great quality. my niece and I love the jewelry we picked. this is out second time and it won't be our last.

I sourced a loose stone and brought it to Studio 107 to be set into a pendant. Lisa was prompt,…read morehonest, and friendly. She worked within my preferences and helped me stay within my budget. She was patient and answered all of my questions. She really went above and beyond to make me feel confident in my purchase. It took a few weeks to turn around the setting with her goldsmith (which was within her estimate) and I am in love with it! I wear it every single day and catch myself staring at it. I've received so many compliments already too.

I cannot say enough good things about Artelle and the wonderful Stuart and Ellie who own and…read moreoperate it. The short version: amazing customer service, very personable, expert craftmanship with difficult requests with platinum jewelry, all done in a super fast turn around time (like less than two weeks for modifying and making major fixes to four rings). Long version: I came into their shop with a laundry list of repairs and modifications to do to a number of rings, including two platinum rings and a VERY old family ring. Ellie is an absolute dear and even talking to her for a couple minutes makes it feel like you're talking to an old friend. She is so empathetic and sweet. Really just a darling and it's a joy to talk to her every time. Stuart is clearly an expert in his craft. Sometimes you can just tell when someone has really honed their skills in a particular area, not by telling you how experienced they are, but by simply demonstrating deft expertise and earned confidence; that's Stuart. He was so precise in looking over my rings and identifying the problems that I would have never known were there (basically all the accent stones on my engagement ring were loose in addition to one that had fallen out). He was able to explain the sort of work that needed to be done to my ring and explain why in clear terms that made me feel very comfortable and confident that he was really going to take care of my ring. He is not shy about telling you if something is poorly made or not structurally sound lol But I appreciated the candor because I knew the ring would be better off after his work. One of the items on my list was modifying my platinum wedding band that I had gotten made custom through another company and wasn't terribly happy with it. We discussed what a custom design process through Artelle would look like and I know that when I eventually get a new band made that fits my original vision better than what I got, that he will be able to make it happen. In just a couple minutes of discussing the ideas I had and what I wanted, it was clear that he could see the vision I had and would be able to make that a reality. But until such a time as I can commission that, he was able to make some modifications to my existing wedding band to help the design flow better and be more comfortable. I had thought it was a long shot to ask for the sort of modifications I did to the band but he made it work and it looks sooo much better now. One thing that gave me great confidence in Artelle is Stuart and Ellie were clearly not trying to upsell me on services or trying to get money out of me. I had also brought in an older gold ring with a center peridot that has basically never been maintained (old family ring). When talking about trying to clean and polish the ring, reshape, etc Stuart was pretty clear that it would cost more to try to polish the stone than buying a whole new center stone would cost because of its fragile nature. He had said that it could be done, but that it was expensive and probably not worth it outside of sentimental reasons. I was very appreciative that they didn't just say a simple "Sure, we can do that" and quote me the price without explaining the process of what would have had to be done. I tend to trust places that are honest in saying a service that would make them money is not worth the expense to me, the customer. Finally, I had another very old family ring that had never been maintained. As he was examining it, he was able to give me information about the ring that I never knew, like the rough age of the center diamond and the likely time period the ring was made due some details he spotted while examining it that clued towards very old crafting methods. So that was super cool. He touched up the worn-down setting and polished everything up so it looks unrecognizable now after 50+ years of tarnish and daily wear to suddenly glowing and looking new again. It meant a lot that he treated this ring with the utmost care and had warned me of its fragility as well after constant wear without ever having gotten maintenance. I wish I had taken pictures of the ring before I brought it in because it's quite the transformation! So overall, 11/10 would recommend.

I had matching rings made for my daughter and me a few years ago from silverware I had which Stuart…read moremelted down. We collaborated on the design process. We are absolutely in love with these rings. Stuart and Ellie are so talented and professional. I highly recommend Artelle.

I don't even know where to begin... I am so upset and disappointed we've came in shortly after…read morebeing engaged to customize a new engagement ring and wedding band. If I could go back in time I definitely would have went somewhere els.... I mean I'm literally in tears.... Issue after issue after issue. wrong size band wrong size gem, can't figure out how to properly customize a ring but measuring and getting what I want. finally a more experienced jeweler in the sprite measured the diamond going down the sides and for how far and we ordered what I can pay they finally got it right but it won t even arrive on time for our wedding... the diamond on the engagement ring fell out after only wearing it for 2 months. I mean planning a wedding is stressful. Rarely is picking out the ring the stressful part and this has been hell. I am not one to complain But I'm just really really really disappointed from start to finish. I would do anything to go back in time and go elsewhere. not to mention I'd we did it would probably be half the price. i mean we've paid thousands only to have to go buy a wedding band else where anyways to use for the ceremony?!?! When I expressed the way I was feeling I did not feel heard at all.

Had s beyond stellar experience looking for wedding rings for my fiancé and I today. Our…read moresalesperson, Crystal, and the entire staff went out of their way to make us feel welcome. I just moved to the area this summer from the other side of the cities, and had been a long term customer of another jeweler. After my experience today at Loch I think i've found my new preferred jewelr... and this one is much closer to home! Even better yet is that they're a small business. I LOVE supporting these key members of our community. Thanks!

Been to this store 3 times in my life and each time they have followed my husband and me around as…read moreif we were stealing something. Every time. Barely even say hello when we walk in and then just start following us around immediately. Today I was over it and after my husband said hello to the woman following us and she still just stood there staring at us so I asked if we were in her way. She said "no, just watching"!!! Never stepping foot in here again and will recommend to everyone I know to never even think of considering this store. It should be an option to give negative stars. What a dump.

Lot if items to choose from. Don't forget about the basement as well. Super friendly staff and very…read moreknowledgeable as well. Highly recommended!