Amazing family run business in Wayzata. Awesome service and friendly knowledgeable staff. The star…read moreemployee is the family dog named Poppy, very cute and loves everyone. Beautiful interior with so many one of a kind pieces to look at. I had a watch that I thought just needed a new battery so I went to a large department store previously for a new battery. Their specialist said it was not the battery the watch needed to be overhauled and would cost $1000 which didn't make sense since that was the original cost of the watch. They said if not it is just an expensive paper weight. A friend recommended John at Wayzata jewelers. With his experience and expertise he diagnosed the problem and cleaned a mechanism inside and replaced the battery. It worked!!!! I cannot recommend John and Wayzata Jewelers enough. Don't waste your time at a generic chain store. Support a local family run business. You will not be disappointed.

Great service and really nice people. Beautiful selections of stones. Highly recommend them.read more

My marquis wedding ring prongs were worn and in need of repair. I did significant research online…read morefor a reputable place to repair my ring. I made the decision to go with Brian Walters "The Ringmaker" in Excelsior, and it was the best decision. Brian is not only personable and easy to work with, but it is obvious he is extremely skilled and is a perfectionist. His attention to detail is impeccable. My ring needed a crown replacement and he replaced it with a platinum crown which should last for years! He polished the scratches out of my 18K gold band and he returned it to me looking better than when I first purchased it new. I strongly recommend Brian! Candy K. (Waconia, MN)

Brian did a fantastic job on my engagement ring. I showed my fiancé a picture of what I wanted and…read moreBrian made it perfectly, it's honestly better than I imagined. He was so easy to work with, and very responsive. He couldn't have made the experience any easier or better for my fiancé. He understood exactly what I wanted and he delivered! I highly recommend him to anybody and everybody for their jewelry needs.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

Came in for a resize on my watch, took care of me with no pressure . They did a flawless job !…read moreAmazing customer service from My Guy Gene & Emily ! Appreciate the Graham Fam !

I am so happy with my redesigned wedding and anniversary ring. Katie is so sweet and was a great…read morehelp designing my ring. If you're looking to design a jewelry piece Katie is the gal for you. She took time and listened to me and we came up with a beautiful one of a kind ring. Thank You Katie!!

Unfortunately, my experience here has been terrible. The staff are arrogant and rude. When I picked…read moreup my ring, there was a random diamond floating around in the baggie, which I believe was my diamond that they were supposed to have put back into my ring. They bumbled around and said it happens all the time...just diamonds getting left in bags and such. I would not recommend this place to anyone.

I had one of the best experiences at Jewelry Works. They were incredibly helpful and friendly! I…read moreneeded a ring resized and they were incredibly helpful and helped me improve the ring i bought besides just resizing it. I don't know jewelry that well, but I do know great customer service and a really good deal. I got both and couldn't be happier! My fiancé was blown away and can't stop looking at her ring and showing it off. This place and the employees I spoke to were amazing! I will only go here from now on.

Helpful, knowledgeable service-very reasonable repairs while you wait. I was able to get a necklace…read morerepaired same day-they also have watches and gold chains for sale-good prices

We went to get service done on 12/21/2025 costumer service was awful to say the least. Fasila, if I…read moream getting the name right was who "helped us" giving us a terrible attitude right from the beginning. Once we picked our item up, August helped us which made our experience way better. If you are looking to get good service on a meaningful piece, do not bring it here, even as a first time customer, their attitude was so bad that I felt as if my item (which has been in my family for decades) was going to be disrespected and treated with the same lack of care as our initial interaction with Fasila was. You are better of going someplace else.

Great place for unique and custom jewelry. Monique updated…read moremy rings to like new! I would recommend her for unique jewelry.

Monique is a terrific jeweler and person! She is very honest, and knowledgeable. They have a great…read moreselection of diamonds, jewelry, etc. Her pricing is very fair! We traded a necklace in, and purchased a beautiful ring with our sons' birthstones...

Bought some gold earrings for my wife, Nicole, and Todd were super helpful in helping me pick out…read morethe perfect earrings for her. They even ordered a few options for her to try out and let us pick the one we like. Very fairly priced.

Johantgen Jewelers worst work ethics and customer service!…read more Brought in my Citizen Capri watch for repair to Johantgen Jewelers in Crystal, MN. It had stopped working and I had replaced the battery. In the process the hands had fallen off. My fault. I dropped the watch off with the instructions to reattach the hands. A few days later when the watch was returned to me: 1. One of the hands was completely missing. 2. I was told the watch was no longer working. 3. The dial number indicators at 1:00 and 3:00 were missing altogether! 4. The stopwatch feature now zeroed to the 3:00 position rather than the 12:00 position. 5. The second hand no longer ticked at the 7:00 through 12:00 second indicator marks on the dial. I returned the watch to Johantgen Jewelers and was told it would cost another $200 in addition to the $35 I had already spent for the original repair! The owner of Johantgen Jewelers is also the watch repair guy. He proceeded to try and lay all of the blame on me for the list of issues that he himself had caused. He became very upset and defensive when I stood my ground, and started yelling at me that it wasn't his responsibility to correct the issues that arose while the watch was in his care. He obviously knows very little about watches, nor how to repair them. He then hung up on me in a rage. I will be contacting the BBB in an effort to protect others from this type of manipulation.

This family-owned business is great! My wedding band lost a tiny stone when the prong broke…read more Located in the small town of Long Lake, west a bit of Wayzata, they're a bit out of town. But they're very skilled and fairly priced. The work they did on my ring is A+ and the price was reasonable for the quality. Next time I break something, I'll definitely take it to them.

Whenever I need anything jewelry-related this is my go-to place. Terry's workmanship is…read moresecond-to-none and pricing is incredibly fair. My engagement ring is heirloom and Terry worked with my husband to carefully add a new, beautiful center stone as well as later solder a new wedding band opposite the old one. How he was able to so beautifully recreate a matching one I have no idea. If you're looking for truly special, unique items with service to match - this is your place.

I can finally write this review! If you are looking for an engagement ring or any antique jewelry,…read morethis is the best place...ever. And trust me, I've looked at a lot of places. I was looking for my engagement ring. That's right, I got to pick out my own. I had been looking for about a year and just couldn't find what I wanted, or something in my price range. I found this place online and went in on a Friday afternoon. They were just opening so most of the jewelry was still in the vault. The owner, Ann, asked what I was looking for and I told her a vague idea. She went into the vault, pulled out a ring and said "Like this?". I kid you not, after looking at hundreds of rings, she got it right on the first try. There it was. Exactly what I wanted and under budget. I actually really wanted diamonds and sapphires but didn't mention that at first because it was hard to find. This ring had diamonds and sapphires! It's like she read my mind! Now, it seemed too good to be true so I put a few rings on hold and came back twice to see if she found anything else. Every time I went right back to that ring. She finally said I just had to face the fact that I finally found it. Everyone at the store was so nice and I had SO much fun talking antique jewelry and looking at their collections. It was THE BEST experience and I wish I could hang out there all the time. However, I would come home with more jewelry than my bank account would like. The best customer service. Fair pricing! Amazing selection for any budget. The store is smaller but don't let that fool you. They really just want to help you find the ring of your dreams no matter what your budget is. I cannot express enough how much I love this place!

Ann has been in the antique and fine jewelry business for many years…read more Her customer service, experience, knowledge, far exceeds any where I have been to buy jewelry. She has everything you would ever want. Ann has great buying power from all over the world, and buys right and sells right. You can trust what she says. Her little Shoppe is drama free, you will love it. Her prices are so good, they are unbeatable. Thank you Ann, and staff. Ruth M Peterson.