Do not hire Unique Movers, my experience was horrible and caused me delays and extra expense in…read morehiring another mover, delays in my leaving with a Uhaul for my out of state move to Alaska from Minnesota.
I needed them to load a 10X20 storage unit into a 26 foot long Uhaul truck, on Aug 26, 2025. The plan was to load the storage unit and then go to my apt and load minimal things from the apt and garage. They arrived about an hour late meeting me at the storage property. They moved very quickly, but with no regard as to what they were loading. My daughter and I had to watch everything they handled and constantly recall my ammo boxes and long gun cases. I had clearly indicated they needed to be kept in the rear of the truck because I had to declare them at the US and Canadian borders. One crate of ammo was for a handgun that was already in Alaska, and that got loaded and packed in the 'attic' of the truck, buried in boxes of other things. If my truck had been searched by the Canadian Agents I could have been denied entry into Canada or even arrested. Luckily it was found by the movers I had to hire to fix the mess in truck.
Other than the guns and ammo, I was ridiculed and demeaned by Joe, the lead mover, for not having Uhaul blankets or ratchet straps to secure the load, and was compared to other people being prepared for out of state moves better than me. ( I have moved cross country several times in my 73 years). And through all that, they could NOT fit a 10X20 storage unit into a 26 foot Uhaul. They got it in there, but it was haphazard, with no room to spare for my things from the apt and garage(which again were minimal).
I paid them(which took a long time) and let them go, there was no way I was going to have them move anything more and try to put it in that mess in the truck. I do believe I was over charged at $200/hr when I was quoted $160/hr, but I did not receive a receipt in my email or per text. I paid $748.80, I only want half in a refund, all of it would be better, but they did empty the storage unit.
After getting settled in Alaska I sent them a message on Sept 11, on their website requesting to be refunded half of what I paid them, Conner did call on Sept 14, said he'd talk to Joe, but never called me back.. I sent a text message to Conner's # on Sept 22 after he had told me they would be mailing the refund. I sent a second request on Sept 26, as a request for service on their website and Conner called me. He said he would talk to Joe and get back to me. Once again he did not get back to me. At some point I did speak to him on the phone and he said he would mail a check. I waited and I sent another text on Oct 16 to let him know I had not received my refund yet, and being the owner of the company he should honor his word. Then I got a text from Crystal in the office saying she could help me. I explained why I wanted a half refund and we text messaged on and off until Nov17. At that time I asked for Conner to call me and resolve the issue, that I felt I was being strung along, and I was prepared to leave a review on every review site I could fine. He has not called me. I started with the BBB, but unique movers is not a member. So here I am. Don't hire them, their review rating is not good and I did not not pay attention to that. Please see my review of the great movers that saved me if you can find it. I'm not sure I should mention their name here. Thank you for reading all of this, I hope it helps someone.
