I just moved to the Glendale area and decided to try out Thrifty wash after reading the good reviews about it as regards cleanliness, new machines and not being crowded. My experience this past Sunday was quite different, however. While I have no complaint about cleanliness, a few of the machines were out of order and there were too many people, so it actually felt quite crowded. Trying to get out of there as quickly as possible I left an item behind in the dryer. I left a little past 9 pm on Sunday (the laundromat closes at 9:30). As soon as I arrived at home, I immediately noticed that I had forgotten something and called the number listed on Yelp. I was able to reach someone, but was told that they could not set my item aside and that I needed to go to the laundromat in the morning to claim it as it would probably still be there. I followed the instruction and went to the laundromat to find no attendant at all. I called the management once more and was told to come back in the evening as I had just missed the attendant. So I came back in the evening and did find an attendant, who spoke zero English and understood none of what I was trying to communicate to him. With the Spanish that I do know, I explained the situation and he called the attendant who was there the day before, but was unable to explain the situation or understand the other person on the phone. I then spoke with the Sunday attendant myself and explained what I had forgotten and asked whether he had found it. He replied yes and asked me to wait for him for approximately 15 minutes and he would return my forgotten item to me. 25 minutes later the Sunday attendant was still not there and the attendant who was present called him once more to follow up on his ETA. We were, once more, told that he is on his way. 40 minutes later, we followed up again and he was STIll on this way. He finally showed up ONE HOUR LATER and did not know what I was talking about despite the fact that I specifically described to him what I had left behind and he told me he had found it and set it aside. The two attendants then gave me the "we are not responsible" speech, pointing at the sign on top of the machines, stating same. Yes, I completely understand, but why lie to me, give me the run around and make me wait for more than an hour?!?! Needless to say, I will never return there. I was given the run around by the management, by the attendants, and was unable to retrieve the item I had left behind, losing about 2 hours of my time in the process between the two telephone calls with the manager, two visits to the laundromat, and an hour of wait. Very disappointing! read more