I have been renting cars monthly for the past three years from Avis in Westfield. I can easily say…read morethat they are top notch: they always have a car available, clean and ready to go; they stand behind their service and help prevent problems before they happen/worsen; and Dominic and Cindy are two of the nicest and hard-working people I've met in the past 9 years since moving here. They go above-and-beyond when special situations pop up ... and Avis is one of the few companies that offers unlimited mileage, so the cost is very affordable. I HIGHLY recommend Avis of Westfield, New Jersey!

My family and I had rented a vehicle from another company for a trip that had been planned for…read moremonths. The day before we were due to depart, the other agency called to inform me they didn't have a vehicle for us. I called several rental companies at Newark airport - none had what we needed. Then I found the Avis/Budget center in Westfield. Cindy picked up my call. She was friendly and helpful. They didn't have the type of vehicle we needed onsite, but she went out of her way to secure one at another location, then drove there to pick it up, herself. We were able to pick up the car that evening. When we arrived, Dom was outside cleaning the vehicle. It was pristine! The pick-up and drop-off processes were simple and quick, and they asked me how our vacation was when we returned the vehicle. This is a hidden gem. Dom and Cindy saved our trip. If I ever need another rental vehicle, they'll be my first call. I highly recommend!

I reserved a Standard SUV at the Budget/Avis in 343 South Ave E, Westfield NJ. What I was being…read moregiven was a Mazda CX-5. I looked at the car and immediately knew it would be too small for us. I also did a quick search to see if a Mazda CX-5 was considered a Standard SUV at Budget/Avis and it came back with: "No, at Budget/Avis, a Mazda CX-5 is classified as a Midsize/Intermediate SUV, not a Standard SUV. Budget specifically lists the Mazda CX-5 under its "Midsize or Intermediate SUV" category." I did not order a Mid-Size. I ordered a Standard SUV. I was not going to take this rental car and unfortunately they did not have any other car available. This was the point when the employee assisting me, Angel Otero, escalated the situation. He argued about the car size while processing my refund. And when I had questions about the refund paperwork, Angel became increasingly confrontational. I told him that he should not speak to customers the way he was speaking to me. His response was: "This is how I speak to idiots." For the record, I have rented from this location before and had a great experience with the owner. Which is why I chose to rent from here again. Unfortunately, my experience this time with Angel was enough to assure I find a new car rental spot.

I attempted to get air for my bike at the tire place next door, but they were closed and Dominic…read moreand his wife were coincidentally walking out of the building. They were on their way to dinner, but spent a ludicrous amount of time helping me fix my bike. No cars rented yet, but A+ for service.

We decided to rent a minivan for a road trip. We booked it well in advance for an 8:00 am pickup…read more We arrived to take the van and there was no van on the premises. We were informed we needed to go to the Maplewood location to pickup the minivan as the minivan they had for us wouldn't be there until 10. We asked about the Escalade on the lot and were informed it would be out of our price range. The manager offered a large SUV but with 4 kids and luggage that wasn't an option for us. The manager offered to send his guys to pick up the van. I'm not sure why this wasn't taken care of before we got there as there were 4 guys working when we arrived. He kindly offered to wave mileage for us as an apology. We went back home to wait for the drop off. It took them an hour to bring us a different car. There was no phone calls letting us know about the delay. This should have been a 20 min wait. We were standing with all of our luggage in our driveway for an extra 40 mins. There is a lot a mom can do with an extra 40 mins. You feel?? Our trip was delayed an extra hour and a half. I woke up 4 teens to wait an hour and a half. Not the best way to start a road trip. Their review might have been a bit grumpier. When I told the manager I planned to post this on social media he accused me of threatening him. So I leave that up to the reader to decide how threatening this review is. That said we are comfortably ensconced in our brand new minivan rocking the 80s tunes.

Extremely disappointing experience with the Enterprise Scotch Plains location, especially since…read morewe've had nothing but positive experiences with Enterprise in South Plainfield. My wife booked a one-week rental for approximately $144 using our company code, but we actually needed it for two weeks. At pickup, Bryan, the assistant manager, agreed to extend it another week and specifically confirmed the rate would remain the same because of our company code. We were also told there would be no fee for adding an additional driver. When my wife later called to confirm the extension, Kate, the branch manager, told her the original rate was a "system error" and the second week would be approximately $500. She also said Bryan was off, yet when I called about five minutes later, Bryan answered the phone and confirmed what he had originally agreed to. After speaking with District Manager Eric, we believed everything had been resolved. Unfortunately, after returning the vehicle, I reviewed the charges and found we had been billed an additional-driver fee despite being told it was free. I also added Enterprise insurance only for the second week after bringing the vehicle back to the branch, yet we were charged for insurance for both weeks. My wife contacted Enterprise first and was told the charges would be corrected and someone would reach out. No one did. I then made multiple calls myself and was repeatedly promised callbacks that never came. Each time, it seemed there was another reason why the issue couldn't be resolved. After multiple conversations, conflicting information, and no follow-through, I finally told Kate I would dispute the incorrect charges with American Express. Her response was essentially, "okay." Very disappointing way to handle what should have been a simple billing correction. We've rented from Enterprise many times, but after this experience, we will not rent from the Scotch Plains location again.

Rented a Budget 12' moving van for pickup at this location 4 days before pickup date on their…read morewebsite. Called the Westfield location to confirm that the reservation was received and questioned that all was in order because this location is primarily passenger cars. Was told that there was nothing to worry about and that they get deliveries of trucks from other locations the day before pickup. Upon arrival was told they had no trucks and could not get mine from any other locations. Was told I could call other locations myself and it was "corporate's" fault and happens regularly. One staff reluctantly called their Linden location and I had to go there myself. The Westfield staff refused to have the truck brought there. Jason in Linden was very helpful when I got there although the truck wreaked of cigarette smoke, the windshield was filthy and the headlights were dim to the point of being unsafe. Rent anywhere but here! The staff in Westfield could not have been more uncaring or less helpful.

I reserved a Standard SUV at the Budget/Avis in 343 South Ave E, Westfield NJ. What I was being…read moregiven was a Mazda CX-5. I looked at the car and immediately knew it would be too small for us. I also did a quick search to see if a Mazda CX-5 was considered a Standard SUV at Budget/Avis and it came back with: "No, at Budget/Avis, a Mazda CX-5 is classified as a Midsize/Intermediate SUV, not a Standard SUV. Budget specifically lists the Mazda CX-5 under its "Midsize or Intermediate SUV" category." I did not order a Mid-Size. I ordered a Standard SUV. I was not going to take this rental car and unfortunately they did not have any other car available. This was the point when the employee assisting me, Angel Otero, escalated the situation. He argued about the car size while processing my refund. And when I had questions about the refund paperwork, Angel became increasingly confrontational. I told him that he should not speak to customers the way he was speaking to me. His response was: "This is how I speak to idiots." For the record, I have rented from this location before and had a great experience with the owner. Which is why I chose to rent from here again. Unfortunately, my experience this time with Angel was enough to assure I find a new car rental spot.

Highly recommend Goldy's!! My family and I have used them…read moreseveral times and they always exceed my expectations. Michele always accommodates us with all our needs and last minute changes.

Very impressed with every aspect of this service. Reservation and changes accommodated easily and…read morecorrectly. Car was comfortable, clean and on time. Driver couldn't have been nicer, intelligent, thoughtful and kind.

Usually go here for car rentals. Every car I've received has been brand new. The only issue I've…read morehad lately is that during my last 2 rentals, this location has not given me the vehicle I signed up for in the reservation. They did make up for it for the complimentary upgraded but I do feel a bit pessimistic that I may rent again from here one day and a car may not be available for me before a trip. Would recommend but make sure you call a day in advance to ensure there is a car for you to rent.

Rented a Nissan Sentra June-September 2023. Car was checked every 4 weeks with a cell phone video…read more I treated the car like I owned it. My reward for staying inside my condo during a rainstorm on September 18th was wire damage under the hood. The outside claim company is called PurCo, and charged me for repairs to the wires, 10-day loss of rent while repaired, admin costs, and diagnostic cost totaling $6,758. I asked PurCo if cars rented by Avis already have their own insurance to cover these repairs. No answer. I asked if the repairs have been paid already. No answer. I asked if these were the actual cost of repairs. No answer. I was not in the car when wires were damaged. I did not take the various insurance costs that Avis offered, because it would have been an extra $53/day! I was not negligent with this car, but I am expected to pay $6,758 for damage to wires during a rain storm, when I was not in the car. PurCo represents many car rental companies for over 30 years. Beware of outrageous car repairs and other fees.

I rented a Honda on Wednesday, The car drove good . I didn't have no issues. Excellent customer…read moreservice. I will be renting more from them.

Despite all the negative reviews, I actually had a decent experience here…read more Was collecting a rental after our car was hit and in the shop. The Enterprise works with our body shop (Brenners) so all of my transactions were handled at the shop itself, not the Enterprise. Employees that I talked to were friendly/ helpful. We specifically requested an EV since our car that was hit was an EV. They warned that they don't have a lot of those, but they were actually able to get us one (Nissan Leaf with 11k miles). Car was clean... a bit scratched on the outside from prior terrible/ careless driver(s), but no complaints.

Over many years I have bought at least 8 vehicles, cars and trucks. Nice people. Knowledgeable. Can…read morebuy a vehicle in under an hour when you are not financing. Some wiggle room on posted prices. CarFax on all. They have even let me take the vehicle for a day to see if I like it. Most still have factory warranties in effect and Marano adds their own, I believe, 90 day warranty. Fair prices on trade-ins. I will only buy vehicles for myself and family here. No pressure. No rip-off fees for paperwork/license plates. You can't go wrong. (P.S. First car or two, I had my mechanic check the cars out. Now he tells me no need to check them out, as they are in excellent condition)

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.

This is a great location and the service is expedient and excellent. I have been here 3 times, and…read moreeach time the reasons have been unfortunate (for me). But I must say that the staff here does not add to the strife and stress you may already be experiencing upon arrival. They make the process seamless and they are professional from pick up to drop off. They will even pick you up, if necessary, from a nearby repair/auto body shop. Much appreciated!!

Horrible experience at Morris avenue location in Union NJ. I had an accident with my personal car,…read moreand although I didn't have rental insurance through Geico, I supposedly get a discount at Enterprise. I called this enterprise location and was told the rate was $29/day. When I got the rental car in the lot and was about to sign, they were trying to charge me $40! I said I was told $29 and the rep said no, it's $40. He looked puzzled, like "I don't know who could have told you $29".... I then asked for smallest car because I wanted that rate so he switched me into a different one and told me it was $35. Then I said no, it's $29, and he finally agreed to honor it BUT I HAD TO HAGGLE! Worst screw was when I went to return it, I was charged for an extra day. I rented Thurs AM at 8:45. I went to return Sat AM at 8 but they did not open til 9. They charged me for a third day! I had the car for only 48 hours!!!!!! I am currently fighting with corporate to get my money back for the third day. They tried to blame it on Geico and said since I had it for part of Saturday it counts as a full third day. How does a place like this stay in business??????????????????

This has to be the worst car rental experience I have ever had in my adult life. This company…read morecharges their customers an additional $250 holding fee when using a credit card and a $400 fee when using the debit card. Also they force you to use your debit feature rather then the usual option which is the credit feature. The place was filthy. The car that was given to us was not up to par. The vehicle had a bad tire. The representative had it fixed by a shop next-door but we got to our destination the tire was going flat again. The DVD player in the vehicle also did not work. I would not suggest renting from this establishment they are the ghetto in the suburbs.