My family and I had rented a vehicle from another company for a trip that had been planned for…read moremonths. The day before we were due to depart, the other agency called to inform me they didn't have a vehicle for us. I called several rental companies at Newark airport - none had what we needed. Then I found the Avis/Budget center in Westfield. Cindy picked up my call. She was friendly and helpful. They didn't have the type of vehicle we needed onsite, but she went out of her way to secure one at another location, then drove there to pick it up, herself. We were able to pick up the car that evening. When we arrived, Dom was outside cleaning the vehicle. It was pristine! The pick-up and drop-off processes were simple and quick, and they asked me how our vacation was when we returned the vehicle. This is a hidden gem. Dom and Cindy saved our trip. If I ever need another rental vehicle, they'll be my first call. I highly recommend!

I was in New Jersey briefly for a business trip and was lucky enough to rent a car from Dominick…read moreand his team. Its a small business so there was a chance they might now have enough cars - due to delayed returns. they were kind, fun, and efficient. The car they found me was just right.

I attempted to get air for my bike at the tire place next door, but they were closed and Dominic…read moreand his wife were coincidentally walking out of the building. They were on their way to dinner, but spent a ludicrous amount of time helping me fix my bike. No cars rented yet, but A+ for service.

Subpar customer service. Vehicle reserved not available. Will not be using enterprise going…read moreforward.

Excellent customer service!! Highly recommend this…read moreprofessional and caring staff!! They helped me in a time of need and were so efficient.

Avoid like the plague. they rent you a car and tell you you can drop it off afterhours and then…read morethey charge you for a 2 day rental

Very impressed with every aspect of this service. Reservation and changes accommodated easily and…read morecorrectly. Car was comfortable, clean and on time. Driver couldn't have been nicer, intelligent, thoughtful and kind.

Goldy's car service was responsive from day one of booking. The pickup and drop was on time. Both…read moretimes the drivers were patient with our two year old. Adam also sent my son a special gift on way back reflecting his attention to detail and incredible customer service. They also held our car seat without any damage. Highly recommend using Goldy's!

Rented a Nissan Sentra June-September 2023. Car was checked every 4 weeks with a cell phone video…read more I treated the car like I owned it. My reward for staying inside my condo during a rainstorm on September 18th was wire damage under the hood. The outside claim company is called PurCo, and charged me for repairs to the wires, 10-day loss of rent while repaired, admin costs, and diagnostic cost totaling $6,758. I asked PurCo if cars rented by Avis already have their own insurance to cover these repairs. No answer. I asked if the repairs have been paid already. No answer. I asked if these were the actual cost of repairs. No answer. I was not in the car when wires were damaged. I did not take the various insurance costs that Avis offered, because it would have been an extra $53/day! I was not negligent with this car, but I am expected to pay $6,758 for damage to wires during a rain storm, when I was not in the car. PurCo represents many car rental companies for over 30 years. Beware of outrageous car repairs and other fees.

They charged me 13.99 for some reason. I looked it up it's a fuel fee when I returned it full…read more Beware.

Despite all the negative reviews, I actually had a decent experience here…read more Was collecting a rental after our car was hit and in the shop. The Enterprise works with our body shop (Brenners) so all of my transactions were handled at the shop itself, not the Enterprise. Employees that I talked to were friendly/ helpful. We specifically requested an EV since our car that was hit was an EV. They warned that they don't have a lot of those, but they were actually able to get us one (Nissan Leaf with 11k miles). Car was clean... a bit scratched on the outside from prior terrible/ careless driver(s), but no complaints.

What a great staff with great cars! We needed 2 cars due to a tree destroying our cars. They…read moreworked excellently with our insurance company and even gave us a reasonable rate after my insurance ran out. They made everything stress free. We would definitely use them again.

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.

A great car buying experience! No pressure, no false promises or arm-twisting sales pitches, voodoo…read morefinancing, bait and switch tactics, etc. Low key family business open since 1955 with a stellar reputation. Pick a car, talk to the knowledgeable staff, who don't rush or push you, make your deal and you've got the car you want with no pain or misgivings. I highly recommend these guys and would buy a car from them anytime I needed one.

This is a great location and the service is expedient and excellent. I have been here 3 times, and…read moreeach time the reasons have been unfortunate (for me). But I must say that the staff here does not add to the strife and stress you may already be experiencing upon arrival. They make the process seamless and they are professional from pick up to drop off. They will even pick you up, if necessary, from a nearby repair/auto body shop. Much appreciated!!

Horrible experience at Morris avenue location in Union NJ. I had an accident with my personal car,…read moreand although I didn't have rental insurance through Geico, I supposedly get a discount at Enterprise. I called this enterprise location and was told the rate was $29/day. When I got the rental car in the lot and was about to sign, they were trying to charge me $40! I said I was told $29 and the rep said no, it's $40. He looked puzzled, like "I don't know who could have told you $29".... I then asked for smallest car because I wanted that rate so he switched me into a different one and told me it was $35. Then I said no, it's $29, and he finally agreed to honor it BUT I HAD TO HAGGLE! Worst screw was when I went to return it, I was charged for an extra day. I rented Thurs AM at 8:45. I went to return Sat AM at 8 but they did not open til 9. They charged me for a third day! I had the car for only 48 hours!!!!!! I am currently fighting with corporate to get my money back for the third day. They tried to blame it on Geico and said since I had it for part of Saturday it counts as a full third day. How does a place like this stay in business??????????????????

This has to be the worst car rental experience I have ever had in my adult life. This company…read morecharges their customers an additional $250 holding fee when using a credit card and a $400 fee when using the debit card. Also they force you to use your debit feature rather then the usual option which is the credit feature. The place was filthy. The car that was given to us was not up to par. The vehicle had a bad tire. The representative had it fixed by a shop next-door but we got to our destination the tire was going flat again. The DVD player in the vehicle also did not work. I would not suggest renting from this establishment they are the ghetto in the suburbs.