Top notch work and service! Highly recommended for box truck maintenance. Thank you Gilson!read more

From the owner: We are excited to announce our second location in Boonton, New Jersey! We will be serving as the…read morego-to Hino dealership and OEM parts distributor for businesses in the area who have a medium-duty truck in their fleet. We look forward to serving you! Drop us a line - we would love the opportunity to meet you.

I thought time would've benefited this organization, specifically the Parsippany Penske location on…read moreEdwards Road, but alas it is still plagued by the same problems. Rewind 5 years ago and I lead an organization that rented (or tried to) two trucks weekly for approx. 10 weeks. Most of the time, the trucks were not there when we needed to pick them up (3PM) , there was an endless list of mechanical issues WE had to figure out how to work around, botched reservations and the like. Well, I tried renting this week and the same issues are still present. Imagine going to a restaurant where you needed a reservation to get in and known for the best tomahawk steak , only to be told there were no more tomahawk steaks available or they couldn't cook them at that location but you could have instead Wagu beef at their sister location 20 minutes away. Sure they weren't going to charge you full price for it, and yes they would work with me by throwing in a free dessert but I made a reservation for a steak at that location for a reason. Maybe the meal was the precursor to another event starting at a specific time and because they did not have stock or the ability cook a steak , you the customer has to make the adjustment. And that's what they don't get. I made a reservation to pick up a specific size truck at a specific location at a specific time, all of which they confirmed but changed it the closer to pick up time/date I got. Imagine being told your move has to be changed because we can't supply enough trucks for out customers when they want them, where they want them. The delay cost me an extra $400 in labor waiting around for me to arrive with a truck and that delay impacted the next day's move. The front line associates think calling the customer in advance to offer an alternate vehicle/time/location is acceptable. Well it's not. Shame on you for introducing more stress to an already stress situation; what move isn't!?! I'd rather show up with a red wagon and take my chances moving safely. Penske Parsippany, you truly suck and thanks for making what should have been a fun and memorable experience for us stressful, unnecessarily difficult and something we'd rather forget. I'll never recommend you for rentals; you're way too unreliable and cannot meet customer demand. If I could give this place zero stars I would. Look elsewhere folks, this company couldn't give a crap about providing product and service. They're more interested in prying your money away out of your wallet than providing the solution you're paying for.

I don't know if its this location or the Haledon location or both or the company as a whole but…read moreI've never seen such incompetence before! This is the SECOND time my boyfriend & I have rented a moving truck from this location only to be charged a $100 late fee - even though both times the truck was returned on time! On top of that, they give you the biggest run around trying to get a refund. First you have to call the location, then you have to call the district, then you have to call the location- its a complete exercise in futility. Then apparently some guy named Frankie- who is about as hard to get a hold of as The Wizard of Oz- never returns calls and is never in the office when he's needed. And their computer systems are so archaic that he is the only one who knows why they applied this charge to our account?? Yet he's conveniently never around. All I can say is SCAM, SCAM, SCAM!! I would strongly recommend if you value your time, money & sanity you rent a truck from someone OTHER than Penske!!

My small business has spent hundreds of thousands of dollars with Budget over the last 5 years…read more I've tried to reach out to them with a simple request of getting a copy of invoices. I've been bounced around from department to department for months and still no one will help. If this is how they treat someone that spends hundreds of thousands of dollars with them, imagine how they'll treat you. Stay far, far away from this company. They don't value you... so don't value them.

Reserved my truck online for the day after Christmas. The next day I was driving to pick up the…read moretruck and I received a call from the local office informing me they were closed that day. Then why did it allow me to make a reservation? We agreed I would pick up the truck the next day instead. The next day I went down to the location and was informed that they don't actually have any trucks!! What a waste of time. I went to Penske instead, and had a great experience with them. Oh, and Budget charged me a $75 "no-show" fee for a truck they didn't have. Now I get to waste more time with them trying to get that refunded. Avoid this place like Covid.

A couple members of my family have rented trucks from this locations before. Customer service is…read moresuperb! It's hard to imagine having someone be so accommodating to make sure my pickup was so smooth. I highly recommend this location. You can feel safe and secure renting a vehicle here.

Convenient location, friendly staff and rental cost half of an airport car rental. No hardcore…read moresales pressure for extras. We were given a brand new Rave-4 as our rental. The train station is a 5 minute walk away. Take the train from the airport, get you car and off you go. Do the same when you return your rental. Just take note of their business hours when planning your trip.

Ms. Myers is a fair, honest, no nonsense, all business, entrepreneur who readily states the "fine…read moreprint" up front.

I have to tell you that this car rental establishment is on time they are professional they care…read moretheir punctual. They make you feel comfortable and all I'm gonna say to Jeff and to Chris is that you can best believe I will be referring you to people that I do know who do ask me which place to go to rent a vehicle keep up the great work and know that you are the best. I thank you very much.

Friendly staff, quick to finish the paperwork, free upgrade on the car size, what's not to like? If…read moreyou remember where the Napa auto parts was, this is in the basement. The driveway is a little bit small and overgrown but you'll find it. The office is exceedingly plain.

The people who answer the Reservation Dept. @ (800)971-1052 are complete illiterate morons. Rep #1…read morequoted me a price of $163.14 GRAND TOTAL. I repeated it back to him. He confirmed it. He couldn't spell my 5 letter name correctly despite my spelling it for him (DUH) so my reservation confirmation EM (with my name in it) never arrived. I CALLED BACK A 2ND TIME & spoke w/ Rep #2. This time I spelled my name multiple times, but he too, was incapable of spelling (DUH) so again, I never got my EM. I CALLED BACK A 3RD TIME. Hurray! An Einstein! He could actually not only spell my 5 letter name right, but also get the EM to me! I held on the phone this time, as I had 0 trust by the 3rd time. I got the EM only to discover Rep #1's price quote was NOT $163.14 but OVER $700!!! RIP OFF! I had to wonder are they really this ILLITERATE or was it a CON to not send me the EM price confirmation, then spring it on me when I picked up the vehicle and it was too late? I demanded to speak w/ the Supervisor, who REFUSED TO HONOR THEIR ORIGINAL QUOTE. I told him to listen to the recorded phone conversations! I FILED A COMPLAINT W/ THE BBB. In their response to my BBB complaint, Budget Corporate Ofc. alleged the price quote was NOT $163.14. I KNOW WHAT I HEARD & WROTE DOWN AT THE TIME & REPEATED BACK TO THE REP. ENOUGH AGGRAVATION AND WASTED TIME! I went to ENTERPRISE car rental where the price and service were excellent!!! And guess what~ they could even spell my 5 letter name and get an email to me the 1st time.

Budget is the worst Rental Car Company that I have ever delt with my in my 48 years of renting…read morecars. Yes, their prices are reasonable but BUYER BE WARE!!! Tried to cancel a reservations...thery wanted to charge ne $50 US to cancel. Tried to extend my reservations by one day only to discover that that would cost me $80 US!!! The entire 3 day rental was only $110 US. So $80 US for one additional day...REALLY!!!!!!!!!! To top it all off no one speaks english very well. I can't stand US companies that move their customer service to a third world country to keep from paying a half way decent wage here in america. BUDGET I HAVE RENTED MY LAST CARE FROM YOU!!! I HOPE IT WAS WORTH TO YOU TO CHASE ME TO YOUR COMPETITION! BUYER BE WARE...THIS COMPANY IS VERY DECEPTIVE AND DIFFICULT TO DEAL WITH. THERE ARE MANY CHOICES OUT THERE AND MINE JUST NARROWED BY ONE!!!!!!! BYE, BYE BUDGET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This location is not just a single truck company but actually rents out trucks for multiple…read morecompanies. You think that working with multiple companies they would learn some type of professionalism but don't expect that. I made an appointment with the budget website and it said this place closed at 6. My appointment was for 5:30 since that was the only time I could go (right after work). After I get there, no one is available. I even see the hours for one of the services held at that location printed on the window (which said they closed at 6). After hectically trying to call everyone I could to resolve it since I needed to get the truck that day, I eventually gave up on them and went with uhaul since everyone with them and budget simply deferred responsibility of the issue. Avoid working with these people if you can because customer service is no really a concern of theirs.