The worst customer service ever. Amazing they stay in business. They never answer the phone anyways…read moreso caring about customers is something they could care less about. Go somewhere else!

So our tractor wouldn't start. So we took it to Fletcher's and they told us it was beyond fixing…read moreand they would buy it from us for $50. Or they can fix it for $1200. We ended up taking it to a guy we found on Facebook called Milich Small equipment repair in new Alexandria. He had it running and working for less than $20. We ended up giving him $100 tip because he wouldn't take anything for service. I do not recommend Fletcher. There are a bunch of crooks and they don't know what they're doing. The only reason we ever went to them was because they did one of our push mowers. And they told us that it was fixed they had to put a new carburetor on. Which somehow cost more than a lawnmower. So if you need repairs done, I will go to milich small equipment repair. he charges a flat rate of $50 for a service or less if it's something small. Any charges you when he get charged for the park. So if the park cost $20 to him he charged you $20 nothing extra like Fletcher. The carburetor that they put on our lawnmower, ended up dying like two years later. When Dan put on the new carburetor on our push mower, it cost the same amount. And he told us that it was a Chinese version that they put on that's why I didn't last that long but they charged us $300 for the carburetor.

Lynn at paint desk was very nice and super helpful. Home Depot Allison park. 3/28/2026 8amread more

YOUR CONTRACTORS REPRESENT YOU…read more Today we expected a delivery of a dishwasher and microwave from Home Depot. We were told they would be delivered between 12pm and 4pm. At 12pm the delivery service representing Home Depot called to say they'd be at our house in 30-40 minutes. We never heard from them again. When we called the delivery service phone number (6 times), they wouldn't answer. Finally, we called Home Depot at 315pm. We were told the delivery wouldn't be made because our street was too narrow. (We actually have one of the wider streets in our neighborhood and have had a washer, dryer, stove and other large items delivered.) Call this poor communication. Poor communication leads to poor customer service. As the Home Depot rep and I discussed the matter, the rep said, "We can deliver it on Wednesday or you can get a refund." (It was an ultimatum and not a good way to negotiate.) So, we cancelled the order and they lose $1200. The Home Depot representative told us they have no control over the delivery people. This is bad business. Your contractors do business in your name. If you can't control them, don't hire them. For better results, teach your people, employees and contractors, communication and negotiation skills. And, think twice before you order a delivery from Home Depot.

I needed some keys made. They were so pleasant and professional. The keys were made very quickly…read moreand the price was very reasonable. I like the expertise of the employees and I always have a better experience here as opposed to the big box stores. There's a good selection of products and it's all well organized. I parked right in front.

Love old time Hardware stores and this one met the challenge! Good service and selection…read more 100 year Anniversary in 2026.

Came in to buy a welding cart. Didn't have it in stock. Employee was very rude about looking in…read moreback. Refused.to sell me the one they had on display. Only place.in planet that wouldn't sell the display in order to leave customer satisfied. I was willing to pay full.price. avoid this place. Prices keep going up, employees treat you like an inconvienance. Supposed manager named steve, total rude jerk

After moving out for the first time recenty into a house. I had to start buying some tools. One day…read moreto kill time I walked into Harbor Freight, thinking I could find somethings I need. I found couples thing I need like volt meter, gloves, alan wrenches, and some other things. Harbor Freight has no name brand tools. They do have a lot of gentic brand but with good quality. They have almost everything tool related you would need and at cheap prices. They also have sales all the time. So next I need a tool, I will be coming here.

Sarasnick's Hardware is NOTHING shy of being fantastic. It's…read morethe hardware and tool place to go whenever you need a tool, a snowplow, plumbing or heating supplies. Their selection is really great. The years of expertise and knowledge is a rare find. Have a question... you will receive an educated answer. I highly recommend visiting this store.

A real old fashioned hardware store. The employees are knowledgeable and nice. Highly recommend.read more

It seems they have taken to false advertising. They advertise sales and specials then they don't…read morehave any of the item. I have a rain check from 4 weeks ago but never got a call the item is in back in stock. There was a special for this weekend and they had none available for sale. They refuse to give a raincheck even though the ad said nothing about limited quantities. It seems they want to get you to the store for a "bait and switch".

The staff is helpful to suggest products for home problems like rust on bricks or other solutions.read more

This company is amazing! They installed new chain pulls and rewired two lamps for me. The staff…read moreare very accommodating and they truly care about their customers.

Where do I begin???!!! I have nothing positive to say about my experience in this shop. The…read moresalesperson was curt, dismissive, and basically rude. Obviously, I will never return to this store and if anyone asks, I would encourage them to shop e

This is a small, family owned hardware store that has a large variety to choose from. Often they…read morecarry specialty items that you may struggle to find at a chain hardware store. Please show your support to this family owned business!

Really good first experience here. I came here because I had two blank valet keys for my car I…read moreordered online. My car has keyless start and entry fob with a valet key in the back to get in if the battery dies or something. Anyways, Walmart, Lowes, and Home Depot wouldn't cut them. They would only cut keys that were purchased from them. Anyways, I tried this place and lucked out. They have a much better key cutting operation than any place I've ever seen. So many options were available, but they were more than willing to accommodate me. The older gentleman took my two blanks and my original without hesitation and began to cut them before my eyes. He was done in a jiffy and the price was about as good as it gets. I will make it a point to come here in the future or recommend to anyone else to go here for key cutting services. Besides that, the staff was very friendly and quick to help. The store seems to have a larger selection of items for a smaller place. It's always nice to support local business.