once you get past their phone system, their service people are really, very helpful and kindread more

The young man who replaced our water heater was personable, polite and professional. He was…read morebefitting the name of the company - Top Notch. I will definitely contact this company again for our future plumbing needs.

These guys are great! Have had them over a few times for different plumbing projects and they do a…read moregreat job for a good price. Highly recommend! Each job was done right.

Holeshot is my favorite plumbing company to work with. They're very quick to respond, their staff…read moreis knowledgeable and always call with a detailed diagnosis before the repair is made, they're patient, especially dealing with property management companies, and their pricing is on point.

We had Phil at Seldon plumbing install some new faucets for us as part of a remodel of our home…read more Phil was courteous, responsive, and did great work for us. I would highly recommend. He was fairly priced, arrived when he said he would, and made it a pain free process.

I have hired Seldon Plumbing many, many times over the years. They came highly recommended by a…read morefriend, and that friend was right! Big jobs or small, they always did a great job for a fair price, and didn't even leave a mess behind!

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

Another 5+ star review for Allen. He installed a new water heater for us. His work is impeccable,…read moregreat attention to detail, and professional in every way. Another 5 star reasonably priced service. Thank you so much!

The business number is disconnected today when I called on 27 December 2022, so I looked up another…read morenumber for Allen but that mailbox is full, and apparently it's a landline so I can't send a text either. I knew when I got an error message about it. So if they're not in business I wish they would take down this page so people know instead of getting a run around. but I really hope to get a hold of this plumber if they're still in business because I keep looking for a plumber in Idaho Falls who is affordable, reliable, trustworthy, responsible, and competent, for some seemingly minor but ongoing issues which I'm hoping to help address so they won't get worse, at my mom's place. I thought I'd found them somewhat accidentally with this listing, as well as other online reviews for them, and them being in business for 30 plus years is definitely comforting. I still hope I have found that seemingly elusive plumber in Allen! Regardless he sounds like a great person and I wish him and his family the best! If you see a missed call from the 208 20.... number that's me! Please call me if you can possibly help with plumbing issues. For hire of course.

Mark installed a kitchen faucet for me. The guy was right on time, super communicative and very…read moreprofessional. Installed the kitchen faucet in less than 45 minutes and was done perfectly. He even charged us less than we were quoted. I would recommend him to anyone and will definitely be saving his number in my phone!

I knew I would request the services of Mark a second and a third time. He definitely came through…read morewith the next two projects. He installed a new toilet for the master bedroom......his work, very clean, meticulous and precise. The third project will be the patio deck. We are just stoked with his professionalism, his keen awareness of each project and his timely completion. Call him, he will respond and he will finish the work. Thanks Mark!

absolutely fantastic experience. these guys came out quickly, resolved my problem which was the…read moreneed for a new water heater. ther pricing was phenomenal. everything charged was worth the value of the final project. good job Danie!

OMG! Run away as fast as you can! I called Criterion to fix a leaky faucet. A couple of pictures…read morewere taken. Then I was given two bids. $650 to remove old faucet and replace with new faucet. Or $1040 to cut into a wall to install shut off valves. I reluctantly accepted $650. I even supplied the faucet, plumbers tape, trim, caulk, etc. The rusty faucet came off in 5 minutes. The new one went on 10 minutes later. That's when things got weird. Plumber started doing things like checking the PH level in our water along with checking for iron and other nonsense. My husband finally said so are we done? That's when the plumber sent us out to buy another part for the shower handle!! When we got there, Home Depot even said, "what are you doing here? The plumber should be doing this!". Felt like fools. Brought the part back to see the plumber eating lunch in his truck. A half hour later, the "owner" of the company called and said that if his man installed that part, the new price would be over $1200! We were dumbfounded! My husband sent him away but not before we had to pay $650 for a leaky faucet that still leaked. I started crying. I couldn't believe what was happening. Sorry to say, it gets worse. After the plumber left after robbing us for $650, my husband went in the basement to turn the water back on and the valve started leaking water! I called Criterion! Sorry! It's after hours! Another $310 to get another plumber out after hours and the City of Idaho Falls to shut off the water. God Bless Hole Shot Plumbing and Ray! And a big thank you to the city of Idaho Falls for being Johnny on the Spot! This company needs to be ran out of town!

Did great on the first job which was a water softener installation. Offered him more work -- a…read moretankless water heater system. I sent him the money up-front for the equipment but he failed to show up for multiple promised appointments. Very frustrating to block out our calendar and move around other appointments for him. A waste of time waiting for him, so we cancelled the job. He promised money back for the equipment. It's been three weeks. No money refunded yet.

I called Brennon around noon on a Friday. He was in my house in less than an hour and completed…read morethe repair job in less than 15 minutes. He is a real professional who asked several questions before he came over. He was ready for the job with all the tools he needed and was very pleasant in explaining what went wrong with the equipment. He also freely gave me advice on how to prevent recurrence of the issue. I also asked to check other things with the water system in the basement and he did without a charge. He is an excellent professional and I highly recommend him for the high quality work he provides at a very reasonable price.