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    Three Peaks Plumbing

    5.0 (2 reviews)

    Services - Three Peaks Plumbing

    Plumbing inspection

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    1 year ago

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    First Call Jewel - First Call Jewel Building, Vans and Technicians. Big enough to serve you, small enough to care.

    First Call Jewel

    (29 reviews)

    In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

    Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

    Criterion Plumbers

    Criterion Plumbers

    (4 reviews)

    absolutely fantastic experience. these guys came out quickly, resolved my problem which was the…read moreneed for a new water heater. ther pricing was phenomenal. everything charged was worth the value of the final project. good job Danie!

    OMG! Run away as fast as you can! I called Criterion to fix a leaky faucet. A couple of pictures…read morewere taken. Then I was given two bids. $650 to remove old faucet and replace with new faucet. Or $1040 to cut into a wall to install shut off valves. I reluctantly accepted $650. I even supplied the faucet, plumbers tape, trim, caulk, etc. The rusty faucet came off in 5 minutes. The new one went on 10 minutes later. That's when things got weird. Plumber started doing things like checking the PH level in our water along with checking for iron and other nonsense. My husband finally said so are we done? That's when the plumber sent us out to buy another part for the shower handle!! When we got there, Home Depot even said, "what are you doing here? The plumber should be doing this!". Felt like fools. Brought the part back to see the plumber eating lunch in his truck. A half hour later, the "owner" of the company called and said that if his man installed that part, the new price would be over $1200! We were dumbfounded! My husband sent him away but not before we had to pay $650 for a leaky faucet that still leaked. I started crying. I couldn't believe what was happening. Sorry to say, it gets worse. After the plumber left after robbing us for $650, my husband went in the basement to turn the water back on and the valve started leaking water! I called Criterion! Sorry! It's after hours! Another $310 to get another plumber out after hours and the City of Idaho Falls to shut off the water. God Bless Hole Shot Plumbing and Ray! And a big thank you to the city of Idaho Falls for being Johnny on the Spot! This company needs to be ran out of town!

    Three Peaks Plumbing - plumbing - Updated May 2026

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