OMG! Run away as fast as you can! I called Criterion to fix a leaky faucet. A couple of pictures were taken. Then I was given two bids. $650 to remove old faucet and replace with new faucet. Or $1040 to cut into a wall to install shut off valves. I reluctantly accepted $650. I even supplied the faucet, plumbers tape, trim, caulk, etc. The rusty faucet came off in 5 minutes. The new one went on 10 minutes later. That's when things got weird. Plumber started doing things like checking the PH level in our water along with checking for iron and other nonsense. My husband finally said so are we done? That's when the plumber sent us out to buy another part for the shower handle!! When we got there, Home Depot even said, "what are you doing here? The plumber should be doing this!". Felt like fools. Brought the part back to see the plumber eating lunch in his truck. A half hour later, the "owner" of the company called and said that if his man installed that part, the new price would be over $1200! We were dumbfounded! My husband sent him away but not before we had to pay $650 for a leaky faucet that still leaked. I started crying. I couldn't believe what was happening. Sorry to say, it gets worse. After the plumber left after robbing us for $650, my husband went in the basement to turn the water back on and the valve started leaking water! I called Criterion! Sorry! It's after hours! Another $310 to get another plumber out after hours and the City of Idaho Falls to shut off the water. God Bless Hole Shot Plumbing and Ray! And a big thank you to the city of Idaho Falls for being Johnny on the Spot! This company needs to be ran out of town! read more