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    Downstream Plumbing

    3.8 (4 reviews)
    Open 8:00 am - 4:00 pm

    Services - Downstream Plumbing

    Plumbing inspection

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    First Call Jewel - First Call Jewel Building, Vans and Technicians. Big enough to serve you, small enough to care.

    First Call Jewel

    (29 reviews)

    In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

    Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

    First Street Plumbing & Heating Center - The front of the First Street Plumbing and Heating building on First Street.

    First Street Plumbing & Heating Center

    (18 reviews)

    First Street bid on the plumbing portion of our Master Bath remodel. They were 25% higher than the…read moreother bid we had, but we went with them because we had heard positive things about them, and they had been partnering with our general contractor. The two technicians which did the job, Cashe and Myles were very good. Unfortunately, there was some work that fell outside the original bid, and because of very poor communication, it became very unclear what was being billed. One of the technicians was not even made aware that most of the job fell within a single bid. We were therefore double billed on some items. Also, we visited the First Street office and were quoted prices on two items. We were later told that actual prices were about 40% higher than what we were quoted. In short, the technicians were very good, but communication and billing practices very poor. Until that is remedied, I would not recommend First Street Plumbing. Terry D

    Due to caustic water I had the water line entering my house showing sign of failing due to…read morecorrosion. Called First Street Plumbing on Friday and was scheduled for an appointment on Monday which was fine. Jaden was the plumber that arrived on time, told me the options for repair, which was what I expected. Jaden did an excellent job, clean, neat and very professional. Price was about what I expected. I would not hesitate to contact this company again for any plumbing, heating or HVAC repair. Great to have such a professional company in the community.

    Downstream Plumbing - plumbing - Updated May 2026

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