About three years ago I bought a 34 gal. aquarium with stand from this business that cost more than $200. I'd thrown a lot of business their way before that time and since. Three months ago my silver angel fish spawned and I started hatching brine shrimp so I could raise and nurture the angel fish fry, which I did for three months. I had dozens of happy, healthy, vibrant, quarter sized angel fish. So on Mon., June 20th, 2022, I called this business and asked them if they might want some of my beautiful, HEALTHY baby silver angel fish, and they asked me to bring them in so they could see them. Upon seeing them, they readily accepted 20. I told them all I wanted in exchange was a ten gallon aquarium. They didn't have any in stock so they gave me a credit slip and kept the fish. Today, Wed., June 22, 2022, I called to see if they'd gotten the aquariums in, and the owner of this business got on the phone and started yelling at me because, she claims, the fish I GAVE THEM are sick, and she claims 3 of them have died already. Keep in mind, the fish hadn't COST her ANYTHING yet, and she's already screaming at a good customer and someone who is trying to help her and her business be a success. Well, I had a credit slip, so they had to make good on my 10 gal. aquarium. But the fish were healthy when they took them in, and whatever made the poor things sick was their doing. I didn't raise these baby fish from eggs for three months just to make them sick, then sucker some fish store into taking them in, and in exchange for nothing more than a ten gallon aquarium which they sell for $30 RETAIL cost. They could have made $300 off of the fish I practically GAVE to them, but instead, as I type this, some of them have already died and the store owners are over there trying to keep the rest of them alive. I had hoped they would be purchased and taken home by people who would have loved and nurtured them the way I did, people with EMPATHY like I have for animals, and that they would have all had great lives. Instead I give them to a store that's in the business of selling tropical fish, but they made them sick and are over there killing the rest of them, even as I type this. The woman who owns the business and who screamed at me over the phone told me she doesn't want to do business with me any more. No problem. You lost a good customer, and what could have been a sweet business arrangement for you. Go ahead and BLOW it by killing my fish, blaming it on me, screaming at me, and throwing me out. All that expressed, I still have to wish this business luck. They're going to need it. Not screaming at regular customers over the phone about something that hasn't COST YOU ANYTHING would surely help. Even if you kill ALL of my fish, what did it cost you? The five bucks (or less) wholesale you paid for the aquarium (and hundreds of dollars in business you could have made from me). So, again...GOOD LUCK. (As for the credit slip for the ten gallon aquarium, I had to insist that they give me that credit slip, and it's a good thing I didn't leave their store without it. They would have killed my fish and never made good with their part of the deal. They expected me to trust them. Now I know I can't.) read more

This place is a joke! I purchased a frontosis chichlid from this place and took it home, no more than 8 hours later it died. Mind you this fish was 30 dollars. When I took this fish back with my receipt and talked to the same man whom I purchased it from less than 12 hours before he fabricated a story on how they do not warranty aggressive fish. I asked him to show this so called policy to me on my receipt or on a sign posted in the store...he could not produce one. Basically they have unhealthy fish and take your money..DO NOT BUY FROM THIS PLACE! read more

Always have a bad attitude, ALL of their stuff is over priced. I'm actually surprised to see that they are still in business after 3 years... They must be doing something right. I prefer to drive to the reptile outpost in Van Nuys (an hour away) any day. They belong in Santa Clarita with all those narrow minded sour pusses who live there. read more

I have been shopping here for years. Everyone has always been helpful and friendly. I recently called them to move a 90 gallon tank to a new residence. They were on time and did a fantastic job. They have a customer for life. read more

Most of their products are overpriced, their whole no guarantee policy on aggressive fish is dumb because they charge so much for those fish, their tanks look very well kept after I'll give them that. Very clean same with their reptiles but as far as advice I wouldn't ask for it they'll tell you fish that shouldn't be mixed together will be fine just because they want you to buy them. I had a guy there tell me a silver arowana would be fine for my 75 gal tank, no way, it sucks they're one of the few fish stores out here read more

2 of the guys are really nice but I only gave 3 stars because most is overpriced. I come here to get my water and that is about it. A couple weeks ago, I asked a man working here how much a Kessil light was (I see them online for $200-something) and he told me it was $500-something. I asked him why so much when people can buy them for 1/2 that price online. I asked him why would anyone spend twice the money on theirs and he very seriously said "For the face-to-face experience" I thought he was joking and laughed and then realized he was dead serious LOL. He didn't seem too amused that I laughed at the ridiculousness of what he said. read more

I really love this place! The tanks are clean with lots of different fish. I bought my first betta here and the guy who assisted me was so nice. But please don't forget to separate the Betta's from each other. read more

The staff here are always very helpful and spend atleast ten min. giving me advice and answering my questions about my salt tank every time i come in. one out of twelve fish i purchased died and they have a no return policy(posted) but that is to be expected with live fish acclimation and transport and tank issues. read more

They have a good selection. I have purchased fish from them and never had a problem. They are also very informative. I just wished their prices were a bit more fair. They are a little in the high side. Given I never had problems with anything I bought there. read more

I spent a fortune two weeks ago on a tank, the rocks, decor and 4 glo fish. Yesterday we found out they were sick with "ick" and since our tank is brand new the only explanation is that they were sick when we got them. One has already died. It was a hassle even buying them from this location and then to find out the fish weren't healthy. My kids are devastated. I regret going to this place and wasting my money. The store smells awful and there's barely any walking room, I'm Not surprised the fish were of poor quality. Super disappointed read more

I had a really great experience here! The associate was friendly and attentive (but didn't hover) and the owner, at the register, was helpful too. They also have fish that are harder to find, like Endlers. Tons of tank/terrarium deco too. And some seriously cool large fish to gawk at :) read more

Horrible!!!!! Wish I could give 0 stars . They do not know how to do their job and are very rude! They sold me a 44 dollar lamp for a lizard when I specifically told them I needed a lamp for a turtle THAT I BOUGHT THERE and when I go to return it she told me i cannot return only get store credit I then explained it was THEIR mistake not mine that their employees are not trained to sell the right stuff . She then told me im never aloud in their store again ..... like I care ......They are very unprofessional and obviously not trained to sell simple animal products so 0 stars for me ! read more

The gentleman here was so nice and very helpful. Going back today to get a few other things I need.

First let me give 5 Stars to Ana!! She was the PROFESSIONAL in the store. So that no one is confused, Ana is the young lady with the great attitude. Micheal is also a good employee. I give the owner, Mayte, ZERO STARS!!! She is A RUDE, DISRESPECTFUL ^ITCH!! I worked in the pet business for over 10 years. I started as a bather (groomer's asst.) then worked in the retail section & became a Manager to another pet grooming shop affiliated with a veterinarian so I know what customer service is. And my shop was CLEAN!! Oh, did I mention I also worked with attorneys!! MAYTE, YOU NEED TO STEP BACK, GO TO SCHOOL FOR BUSINESS MANAGEMENT & CUSTOMER RELATIONS AND LET ANA MANAGE THE STORE!!! read more

So over priced. this is the AV not Beverly hills. the prices are out of this world. staff is not friendly, The woman who owns/runs the place might be the rudest lady alive. All of my friends refuse to come to this shop. I saw a red tail boa for over 200 bucks. wow for a normal, they have a lot of products probably because they don't sell many. I also heard a rumor that they buy b grade fish for cheap then resell them for top quality prices. TO EXPENSIVE read more

Family-owned business. Kind staff; knowledgeable and careful with my birds. Clean and attractive store. Love this place.

This place is awesome! I came here awhile back to get my saltwater fish tank started, and the owner was so helpful, and nice, I actually left feeling like I knew a lot more about saltwater tanks than I previously did! Their staff is experienced, helpful, and very, very sweet. There are, in fact, signs hanging up around the shop that state they do not guarantee the fish, and they are everywhere. Just like SoCal G. said; fish need to be acclimated to a tank, and if not done correctly- can result in stress, or disease, it does not mean the fish was sick from the shop. The point I am making, is that the staff is friendly, informative, and the shop is in EXCELLENT condition -cleanliness, well put together, ect- (the best I've seen throughout Southern California!). Also, while you're there, please be sure to visit the Cockatoo in the back (Pinky). She is a DOLL! :) read more

Ive been a customer for a pretty good while now. But recently there shop has been going to shit whit these new employees there not very knowledgeable on a lot of things even tho its a tropical fish store. They would rather make a sale than worry about the fishes well being. They have this huge bearded dragon in a tiny enclosure since who knows when. Most reptiles I've tried getting either have parasites or some sort of issue with them that they won't even last a month. There whole no guarantee on aggressive fish is bullshit. You try trading fish in and don't even hive you half of what they are worth. Traded in a flowerhorn only gave me 8$ and a Lil bag of food but have the fish sale for 100+$ think that's fucked up. I really wouldn't recommend them anymore rather go to tails2scales for reptiles or take the trip down below to pet supreme for fish. Get your guys shit together fellas and maybe I'll decide to come back.only gave u guys 2 stars cus I was a long time customer other than that I wouldn't even give u any. And build that beardie a nicer enclosure please! read more

I always stop by even though I know I'm not going to buy anything I just like the feel of the store I do believe most of what they carry is overpriced.. if ur not willing to drive awhile to get a better deal then this is the fish store for you.. read more

We recently got a new saltwater tank, we set it up let it cycle and went here to have the water tested a get a few fish. The lady that was helping us advise to get around 8 fish for our 120 gal, which seemed like a lot to me, so we ended up getting 5 fish. One that I wanted she said had ich so she got another one that was the same. I asked her about it and she said that as long as fish are healthy they won't get it. Well all my fish got ich or velvet, after doing research, I called them immediately when I found out they were sick and I was told no gurentee or refunds on fish. I lost all the fish $200 down the drain. And I had to let my tank cycle fishless for a month to make sure the parasite went through its cycle and was killed off. Worst experience ever I will never buy fish here again! read more

I like this store. They have a very good variety of fish and their prices are fair. The staff in their are very helpful and knowledgeable about the fish. The store has always been clean when I went there. read more

Good thing there's a local saltwater/reef aquarium store nearby to get some basic stuff for my Biocube... Staff were helpful and very friendly, you get to feel welcome and important, personnel were willing to help out with inquiries about the products they were selling. From tropical fishes (fresh and saltwater), they also sell reptiles and feathered pets in the store. Fairly priced products in the area, you get to take stuff home when you need them without the long drive going to LA. read more

NEVER, WILL I BUY ANYTHING FROM THIS THIS STORE AGAIN, they talk the talk, and act like they know what they are taking about when caring for ponds and aquariums, but they really don't. I learned my lesson the hard way after I purchased two bottles of ammonia block from them. Raul told me to place both bottles of block in my pond and it would take care of problem. He then told me I would at some point need to change part of the water, but only after I place the bottles in the pond. After I put the bottles in the pond "ALL" my Koi fish died within minutes. I called the store and told him what had happened, Raul back peddled and twisted his words around saying he never told me to put both bottles in. I had 3000.00 if fish. Believe me. I would have never done something that would have killed my fish. I went off this stores expertise and recommendation. BEWARE... read more

SERIOUSLY the best place for fish, Info, help etc. They have a great selection of fish and supplies. I just ordered a 36gal spent almost $1,000. I'm waiting for the entire set up to be delivered and set up today or tomorrow. Over all the place is amazing and I'd highly reccomend ppl to shop here for fish and supplies. The only advice I can give is, they could use some boasting on their customer service. I've been in 4x since purchasing my tank and setup, I have to admit they're a little slow and not so attentive to the customers. I've noticed with myself and few other customers, you must as for assistance or get the employees attention rather then them walking around and asking if we need help or there for anythi g in specific. Also twice I went for when they first open, says 10am they didn't turn on lights or open doors until almost 1045. I wasn't bothered by it very much but the other two customers who had been waiting and apparently waiting before me, they were a little on the upset side. Other than that fish are great tanks are clean nd very well cared for. They're very knowledgeable and when they help, they're great!!!! ALSO LOVE THAT IT IS A FAMIKY OWNED BUSINESS!!!! read more

we have been going to this pet store for fish , bird food, mice for our snake for years..... the past couple of years ive noticed the customer service is not good.. they give you a dirty look like your bothering them, they never have what you want.. always have to wait. but Lancaster has a lack of pet stores that sell exotic pet supplies... but after today will not go back... they know us and know that we frequent the store.. I went in last week to buy mice they didn't have any she said call back and check in a couple days ... okay I waited 4 days then called got a person that didn't speak English and preferred to hang up on me instead of try to help me. after getting hung up on twice and calling back to get a busy signal someone answered and said yes they have mice.. so we drove there its only 15 min AWAY but when we got there the lady looked at us and sighed when we walked in like we were bothering her. I said that we needed 2 mice and she said they didn't have any. I said "i just called and a man said that you did have mice" we drove here specifically becuz he said you had mice. she did not even say I'm sorry that happened or kiss my ass or anything.. just stood there staring at us. well I said we are not coming here anymore and she has no idea how many friends I have that will not go there anymore . sad though , I do not mind giving another place my money... their loss read more

I bought an all new salt water setup and the customer service was excellent. They didn't try to over sell me anything and sold me exactly what I needed. My tank has been up and running for 6 months now and I haven't had any problems at all thanks to their knowledge and understanding of fish keeping. I've become a regular customer and refuse to go anywhere else. read more

This place isn't the worst and it isn't the best. Prices are are a little high, but thats to be expected in the only place in the valley that has this much variety. There are signs that no fish is guaranteed, and they have been up for a few years. The reviewer above must be blind. There has been a sign behind the register since I have been going, for almost two years. I did notice recently that they put more up, for the unobservant among us. Never had a fish die that soon after bringing it home. There are specific things to do to acclimate the fish to your water parameters, you don't just put it in the tank. Who knows why her fish died, there could be multiple reasons. It could have been a sick fish, it could have been improperly acclimated. Depending on the fish that were already in her tank, they could have killed it also. I don't buy freshwater, but I have gotten coral, saltwater fish and inverts from this store. I have noticed that some fish have been mislabeled as similar types, so their knowledge of saltwater fish could stand to be improved. Prices for equipment are too high, everything can be had cheaper online. Bottom line, you are buying a a fish from a community tank. You also have to know what to look for as far as the health of the fish. It is impossible to have 100% healthy fish in any store. Some fish can be stressed just from being shipped in and develop ich from the stress. read more