We reached out to Trec for a free composite deck renovation project estimate…read more
Connecting with their scheduling department via telephone calls only, I confirmed the date/time of the appointment, the length of the appointment, and the overall process of the walk through- ensuring I would have enough time blocked off from work to be available.
After scheduling, the scheduling manager continued to contact me numerous times, prior to our meeting, to confirm my availability, in which I double checked all the pieces above.
Never was I told to allow for a 30minute window, so imagine my frustration when I blocked off an hour for work 2:00-3:00pm, and the guy showed up at 2:30pm, upset with me because I needed to end at 3:00pm.
The estimate went quickly. I tried to cover everything we wanted, allowing time for him to take measurements, draw schematics, and have time for follow-up questions, but it felt disconnected and rushed.
I was told we would schedule a follow-up Zoom appointment to walk through everything- I scheduled a time period with the scheduling manager, again blocking off work- only to have them call 20mins before the appointment and cancel on us because they weren't ready with information. Then I waited days for them to call back to re-schedule the appointment, but never got contacted.
Overall, it wasn't a good relationship. We didn't feel cared for or considered as new clients, so we removed them as a possible vendor.