1. Thoum Werkshop

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San Jose, CA

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Thoum Werkshop

5.0 (11 reviews)
Closed • Closed

Services - Thoum Werkshop

Auto brake repair

Auto engine repair

Thoum Werkshop Photos

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Review Highlights - Thoum Werkshop

“I took my Honda Pilot for these to replace my alternator and they went above and beyond and programmed my radio and put air on my tires..”

Mentioned in 2 reviews

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Stress-Free Auto Care

Stress-Free Auto Care

(569 reviews)

The best place to get your car fixed, they are the best in the area! My niece car had a puncture…read moreand no one in the area would fix it but they did for a reasonable price. Really great service and place to take your car

BEWARE -- DO NOT GO HERE!!…read more Horrible customer service, questionable diagnosis, and a very disappointing experience from start to finish. We took our work van to Stress Free Auto Care after finding them on Yelp. They were close to home and, more importantly, veteran-owned. As a company that supports veteran nonprofits, we were excited to support another veteran-owned business--even though their pricing was higher than other shops we considered. Our van had been having issues starting and randomly shutting off. They quickly diagnosed it and sent us an estimate for around $1,200, which we approved. We were told it would be ready by the end of the day and picked it up the following morning. The very next day, the van broke down multiple times on the freeway, nearly causing accidents. This was extremely dangerous and terrifying. We immediately contacted the shop and were told to bring it back. We had to leave the van at a jobsite and figure out how to get it back to San Jose, which created even more stress and disruption to our business. We dropped it off in the morning and heard nothing all day. The next morning, we had to follow up ourselves, only to be told they were still running diagnostics. We were then told there was now another issue that would cost even more to repair. If the original diagnosis was incorrect, I expected the shop to take some responsibility and offer a reasonable solution. Instead, the resolution offered was a "free" diagnostic--which is essentially already credited toward service anyway. There was no real effort to make things right, no empathy for the situation, and no meaningful resolution. We were basically told we could come pick up the van. Business owner to business owner: this is not how you take care of customers. When a customer spends over $1,200 based on your diagnosis and their vehicle breaks down immediately afterward, leaving them with a dangerous, non-operational work vehicle, you should be doing everything possible to make it right. This entire experience has been incredibly STRESSFUL. STRESS FREE AUTO CARE?! Yeah, right. Take your business elsewhere.

Oil Changers - Show the technician this photo and receive a discount on your next service!

Oil Changers

(150 reviews)

This was interesting, because I've never been to a drive-through oil changing place before. We…read morewere somewhat overdue for an oil change on my daughter's car and our usual service place isn't open on weekends, so we checked reviews and this particular Oil Changers had strong reviews, so we came here. I got out of the car because no one came to us, but didn't realize right away that if I wanted the full experience, I needed to get back in (passenger side as my daughter was driving). You get to pick between the standard oil filter or the upgraded one ($17 upcharge) which apparently filters more stringently, but we didn't opt for that. No pressure here, they ask and accept if if you say you'll stick with the default. They do quite a lot of checks (air filter, tire pressure, etc) and at least this particular location kind of runs it like a "military" operation where they're calling out things fairly formally to each other (there were two gentlemen doing the service together). They showed us that they filled the oil to the right level between the dots, which no place has done before (Speedee or Jiffy Lube never did), they washed our windows. It was $113 for a Prius and we had a $10 coupon, but with taxes, disposal fees, etc, it was $108.xx out the door, which is probably pretty typical for a synthetic oil change. They did suggest we do some things the next time (radiator flush, transmission fluid down the road, brake fluid, etc) - which since this was our first time there, I have no idea how they would know when we last had them done unless they were gauging this by the color of the fluid or by mileage. I don't hold this against them, but I just wasn't sure what the basis of the recommendations were as we had had major service less than 5K miles ago. So overall, nice gentlemen, fair price, quick service, thorough checklist of items. When we need just an oil change, we'd be happy to come here again.

A family member usually attends to my car for maintenance. However, today I was due for oil change…read moreand I decided to come here. Service was great! Both gentlemen were very nice and got straight to helping me out. They even helped with checking my tire pressure and wiping down my front window which I very much appreciated. Since my neighborhood those little annoying sap trees, it's hard and expensive to get a car wash often, so I appreciated the small gesture of cleaning my window. Overall, a very professional, friendly, and easy process with them! Thank you!

SpeeDee Oil Change & Auto Service

SpeeDee Oil Change & Auto Service

(198 reviews)

I've used SpeeDee Oil Change for years and it's been decent but is getting worse. They sent me a…read morecoupon that expires in 1 month for $10 off my next oil change. I just had an oil change; I have no use for a coupon that expires in one month. I wasted my time taking their survey. Also, the prices are getting higher.

The oil change service itself was quick and convenient, and I would give that part of my experience…read more4 stars. The two employees who worked on my car were knowledgeable and professional. Unfortunately, my experience with the front desk employee, Tony, was completely different. I asked him a simple and polite question: "Can I please get an update on my car?" I had already been waiting for almost an hour. His response was, "Oh, I don't know," and then he simply walked away. It wasn't just the words he used, but the tone and dismissive attitude behind them. It came across as though I was bothering him and that he simply wanted me to go away. I asked again if he could possibly get an update, and he responded, "NO." Another employee overheard the interaction, came over, and asked which car was mine. After checking, he immediately told me, "Oh, okay, it's almost done. About 10 minutes." That's all I was asking for--a simple update. Good customer service doesn't require much in a situation like this. A polite response and a little communication can make a big difference in a customer's experience. The front desk/waiting area was not busy, which made the dismissive attitude even more disappointing. In my opinion, someone who speaks to customers this way should not be working in a customer-facing role. Again, the employees who actually worked on my car were great. My issue is specifically with the front desk experience and the way I was treated by, Tony.

Thoum Werkshop - autorepair - Updated October 2026

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