I could not be more pleased with the way my move was handed today. The movers arrived right on…read moretime and worked quickly but were sure to wrap and protect my furniture in the process. Because many of the items to be moved were new and still in shipping boxes, the move went quickly and as promised, the estimate was adjusted to reflect the hours worked. I would not hesitate to recommend this company.

I left a good review previously unknowing what I would find when I unboxed my belongings. If I…read morecould leave a zero I would. This franchise located in Gainesville Florida moved me from Gainesville to Jacksonville and did what I thought was a good job initially. They put my things in a storage building and I'm just now getting them out seeing all of the damage that they did to my belongings. I paid extra for them to wrap pictures correctly and they were put in a box against each other scratching most of them. They also broke and scratched many pieces of my furniture. When speaking to the "manager" of the store he proceeded to tell me that I did the damages when moving from the storage building to my home. He had no regard for my belongings and made every excuse of why his workers did not do the damage. Run far away from this company they don't care about the customer.

Great, trustworthy young movers. They were honest and did a great job taking care of the furniture…read moreas well as the home we moved into. I would recommend them without reservation. We had Ryan, Mason and movers.

We literally just finished our move and the 3 men were wonderful. They worked so hard to complete…read morethe job with professionalism and just plan muscle! I would definitely use them again and frankly will once we find the home we want and need to take our items out of storage. We would want the same crew! highly recommend them!

I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.

This company is very dishonest and unreliable on delivering household stuff. They lie about ETA on…read moreyour stuff and they lie about where your stuff is being stored at. Their driver Chris that lives in Orlando he owes the truck and owes the company and lie about delivery ETA. When call Sunbelt if they answer the phone lies to you on the phone and he is also the owner. So he transfer your call to another claimed owner to get move lies and more money added on contract is signed by the broker which is just as bad and dishonest when talking to you. They are really good giving you the run around after the contract is signed and play with upchargers also. So GOOD LUCK IF YOU DEAL WITH THESE 2 COMPANIES!!!! I give them ZERO on stars!

Very profesional, attentive & on time. I was moving from Gainesville to South Fl: about 5…read morehours-drive, on my own, and everything was so overpriced out there. Unfortunately, people working for moving companies can be very rude - not understanding enough of people's needs. These guys are good and affordable. They got referred by US relocation services. They are super careful wrapping your furniture so there is no damage along the way. Also, they carry everything for you if you happen to be on your own like myself. Go for it. Don't look any further. Trust me. It's a waste of time researching on the web elsewhere.

if I could give negative stars, I would. The owner is very unprofessional.. they don't even have…read moremoving trucks. They have to rent uhauls to come and move you. He broke the glass top of my dinette table. He promised to get it handled through his insurance. That never happened. He agreed to pay out of pocket. He eventually stopped responding to my calls and texts, and he also blocked me from his business and personal Facebook page. None of the address on his business license (sunbiz) are valid as I tried to have him severed papers for court. DO NOT DO BUSINESS WITH THIS COMPANY!

They were friendly on the phone and in person. Showed up at scheduled time and called 15 minutes…read moreearlier to say that they were on the way. They were careful with my belongings and helpful.

They helped my daughter move into The Row and were exceptional. Kind, careful and truly wonderful…read moreto work with. I'd highly recommend them for your move!

These guys are just great! I couldn't be happier with my move. They gave a very competitive…read moreestimate and came in UNDER the estimate amount. They were honest and had great communications regarding every step of the process. They were on time as promised. They showed great care with our belongings, and worked quickly, yet safely. Pru & Jessie were very polite, super friendly and professional! This type of service is so rare today that they deserve all the support possible for continued success. There are so many horror stories about movers; you can put your mind at ease today with Big Kahuna Moving!!

Responded quickly to my contact. Listened to my needs and gave me a quote over the phone. Showed…read moreup when they said they would, totally professional and friendly people. Accommodated additional request with no issue as it was still within the hours time I scheduled. Joslyn, Ant B and JD were friendly, and respectful of my items. Would use them again!

We had an awesome experience! Starting with Tom coming to quote. Then his staff was…read moreexcellent.....courteous, efficient, packed and protected all our furniture, then unpacked in our new home and patiently set up where we asked...and moved again if we asked. Those three gentlemen.....Dee, JK and Andrew....were excellent, worked so well together, no issues. Highly recommend this company and their staff.

We hired this company to pack, move and unpack our house. They told us the crew would have plenty…read moreof packing materials incase we ended up needing more. The reality is the crew that showed up didn't have enough packing materials and said they didn't even know they were supposed to pack us and then unpack us. So we had to leave roughly a 12 ft box truck worth of items in our old house and pay someone else to move them. But here's the real issue, the crew demanded full payment before unloading and unpacking at our new address. We reluctantly paid, then of course they failed to unpack 70% of what they had packed. After calling the supervisor, he was a complete jerk and blamed everything on his employees. They then told us he's the problem. And they then literally dumped all of our stuff out of the boxes and on the counter and floors. Now here's another alarming fact, the lead guy who packed us initially said he would off the clock move the rest of our stuff from the previous address for $1,200.00. Then the lead driver who unpacked us told us the same thing. That sounds very sketchy. After talking to the supervisor again, he dismissed all of our concerns, and said if we took legal action he was sure his company could outspend us with attorneys. Literally do not trust these shysters!!!

I'd give negative stars if I could honestly, I don't know how they have the reviews they got on…read moregoogle. We were estimated a normal amount and 5 hours but after they were done we were charged over 800 more then that and it took well over 10 hours, how could someone get that so wrong? The one guy wasn't the nicest (literally threw our stuff and was super upset the whole time) and they definitely took their time. Don't get this job if you're just going to complain the whole time. But I also understand because they were scheduled horribly. A good amount of things were broken as well. If you're moving a lot of stuff that you cherish PLEASE don't pick this company for your own sanity and definitely don't trust their estimates. Also just realized our vacuum disappeared after they left so that's fun please don't pick these people, they lie, steal, and ruin your day