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    Thornhill Properties Inc

    2.4 (13 reviews)
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    5 months ago

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    1 year ago

    Beth was amazingly patient as she walked me through setting up auto payments (more than once). She was so pleasant and deserves a raise!

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    1 year ago

    Very informative and helpful! Staff was also very helpful and friendly . Clean and welcoming environment.

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    2 years ago

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    Bay Property Management Group - BMG sent a contractor to repair AC in 2021, I found this is how they left it when I was getting it ready to sell

    Bay Property Management Group

    (287 reviews)

    Midtown Belvedere

    Eric Frank was fantastic to work with throughout my townhouse search. I was relocating to the…read moreBaltimore area and trying to find the right place on a pretty tight timeline, and Eric made the process significantly easier. I really appreciated his communication and guidance, especially while managing a move from out of state. I'd absolutely recommend Eric to anyone looking for a home or rental in the Baltimore area.

    I rented a condo managed by Bay Property Management for 18 months, and I had to sue to get my full…read moresecurity deposit back. I moved out March 16. The first itemized list of deductions I received was May 7, 52 days later. Their refund check, sent by regular mail, never reached me and was cashed with a forged signature. I sent a demand letter, then filed in Arlington General District Court. The owner paid the balance after I filed. Rent payments were a constant problem. Paying online costs extra. The free option is a mailed check, and they process those slowly. In 2025 a check they said they never received was cancelled and replaced with an online payment. They then deposited the cancelled check anyway, and I for charged returned check fees and a late fee. This winter I mailed January rent on December 19. On January 5 it still had not been cashed, and I was told late fees are not waived for mail delays. Small repairs, like a shelf that fell out of the closet wall and a toilet wax seal, went out for quotes instead of just getting fixed. When the owner refused to put the window screens back, Bay would not push the issue. For a condo building, staff knew surprisingly little about it. They could not answer basic parking questions. Six months in, I learned from a Facebook group that there were stairwell keys I was never issued. If you rent through them, keep everything in writing and ask for tracked mail on any refund.

    Scout Properties - Roach from microwave

    Scout Properties

    (98 reviews)

    I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

    When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

    Rent the District - Spacious Union Row Condo with Double Balconies

    Rent the District

    (18 reviews)

    Brookland

    As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

    I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

    Guilford Manor Apartments

    Guilford Manor Apartments

    (2 reviews)

    Tuscany - Caterbury

    I lived in guilford manor APT200 (Wyman, 1b1b). It's pretty clean when I moved in. My unit has lots…read moreof windows and lots of sunlight. It faces to the bishop park. The living area and rest area are perfectly separated. It also fits for two people or a couple. Though there is something wrong with the draining system and microwave, the maintenance people arrived and fixed everything within 1 hour after I reported the issue to the office. (draining system was fixed one day after reporting since that was during weekend). The most important reason I chose there is that it is really close to JHU north gate (less than 1 min walk)! The only disadvantage is that the bedroom locates at the south-east corner of the building, which couldn't gather heat very well. You have to increase the heating system temperature a bit in winter to keep warm. I had terminated it early due to travel issue and it is really a pity that I couldn't live there any more!!!

    I have been living in Guilford Manor since June of 2016 and have thoroughly enjoyed it! The…read moremanagement office always responds to my inquiries in a timely manner and maintenance has helped me out on several occasions whenever I needed things fixed or attended to in the apartment. It is a great place to live with a superb and extremely safe location (less than a minute walk to Johns Hopkins University Homewood Campus and great access to local grocery stores, restaurants, CVS and Barnes and Noble).

    Thornhill Properties Inc - apartments - Updated October 2026

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