My apartment felt cold and I couldn't figure out why, so I asked for the maintenance guy Mr. B for…read morehelp. He came in and did what he needed to do in regards to the thermostat. It was working in no time. thank you Mr. B for your help. You were professional and you knew your thing. thank you

My move in process was flawless and my landlord, Dina, was patient with me throughout the whole…read moreprocess and made me feel like I made the right decision by moving here. I 100% recommend this area to anyone who looking to move to the Windsor Mill MD community!

I have lived here since October 2020 after selling my house of 17 years, and don't have any plans…read moreto move any time soon. Homeownership and maintenance are highly overrated! There are many things to love about Pomona Park. My spouse and I live in the garden style buildings on the top floor. These apartments were constructed in the mid to late 1970s and are solid -- not shabby like the ones from the 80s and 90s and not flimsy like the ones built more recently. There is a foot of concrete between each floor so you don't hear much of anything from neighbors. There are few (if any) shared walls since the mechanical room is situated between each apartment. There are only 3-4 apartments on each floor! This place is quieter than it was when I lived in a townhouse. I have a 1550 sq ft 2BD 2BA unit. I have wood floors, modern appliances and tons of cabinet storage. We have so many closets! I love the layout of my apartment and the flow is much better than it was in my former house. If you are in the bedroom at one end and someone is in the living room watching TV you can barely hear it! I have a 13 x 7 foot balcony. Some units are bigger and some have even bigger balconies or patios. Some residents have huge hanging gardens on their balconies. A few ground floor folks treat the areas around their patios like a private garden with solarlights and garden gnomes. I doubt management has said a word to them about it. People put out nice patio furniture. No one steals it. Imagine that! There are storage rooms in some of the buildings. The fact that I can store camping gear and folding chairs and whatever in a ground level locked and climate controlled spot (not in my building but not a huge issue) is fantastic. There is tons of parking in front of each building. The gate is open during the day, so that delivery drivers can get in, At night the gate is monitored by a real live human being. No codes to remember. My fellow residents are quiet and keep to themselves. When you do see them, they are friendly and civil. The demographics skew to retirees and mature employed professionals. I work from home so I see what goes on here all day. And basically, that's nothing. There is NO PLAYGROUND and there seem to be very few children, although there are some. There are no groups of teens hanging around, no one gathering on the stairways, and I have never heard one loud party since I have been here. In fact, if there was anything approaching a loud party, I probably hosted it but no one complained to me. I have never seen any mice, no bugs, and people generally clean up after their dogs outside. There is a dog park. There is a place to vacuum out and wash your car. There are a few EV changing stations (hopefully they get more of those). There are 70 acres of grounds to walk around and tons of mature trees. The pool was recently renovated and is nice now but barely used by the residents -- although the management has held events to lure folks out. The pool had been enclosed and pretty much unusable for a couple of years and I think people just forgot about it. Frankly I am fine with fewer people there because when I go it is quiet and relaxing. Any maintenance issue I have had has been quickly addressed. It is true the management has changed, but I don't have any issues with the new folks. I think in some ways they are learning about the character of the community as much as we are learning about them. I think for a while, based on some of the events they were trying to organize, they were approaching Pomona Park like some other kinds of communities -- filled with people who were wanting to mingle and get to know each other. But that's not the people who are attracted to this place. Folks here want to mind their business and feel safe, and I do. Ok, so I have said a lot of nice things about Pomona Park. What do I hate? I don't hate much. I am not a huge fan of the super bright lampposts they installed a while ago. For real that thing shines into my living room at night. I use plants to block it. But I suppose it was seen as a security measure from the herd of deer that grazes at night. The layout of the community is confusing to delivery drivers and the signage is not great. Sometimes my packages get misdelivered. I have lost 2 packages over the course of the nearly 3 years I have lived here. I am in a West building and sometimes my package goes the same number in the North section. Annoying, but I just go fetch it. And the #1 thing I don't like about living here is the sound of traffic from 695. I didn't thoroughly consider that when we selected this community. It is far less noticeable in the winter and it ebbs and flows during the day. But going forward, I will definitely consider proximity to a major highway regardless of where I live next. LOCATION! LOCATION! LOCATION! Overall I think Pomona Park is a good value for the money. It possesses all the important features we wanted for a price we could afford.

Prior reviews are from a few years back. The biggest problem is the mice infestation that is only…read morepassively addressed. Management keeps focusing on residents, when even they acknowledge this is a clean community. Parent mice may be around for two years and are able to produce as many as ten litters - approximately sixty mice - each year. Then factor in every litter is ready to procreate after another six weeks. Additionally, house mice live twice as long when living in the home's walls or foundation and mate year-round. This is how an infestation occurs. Surprised the first line managers are allowed to have this lackadaisical approach as mice's incisor teeth grow permanently and they have to chew to keep them down, you can only imagine the damage being done inside the buildings. The pool here has not been usable for two years. It is an indoor pool and is not heated, although it could be, so it is unbelievable cold even on the hottest day. At one time the apartments were being renovated but that has ceased. It is a shame these apartments are going downhill, because the concept is amazing. The apartments are huge, each building has only 12 units and it is situated in a park-like setting. These were solidly built in the fifties so you will never get this again.

When I started living here nearly 4 years ago it was wonderful. We had great and responsive…read moremanagement, lots of helpful service techs that came right away, problems were fixed fast, and the management went above and beyond for residents. Now, it feels like I'm living in a motel 6 while this place is marketed as a "luxury" building. I am a breast feeding mother, I have a newborn in my home. My freezer with all my breast milk repeatedly breaks and the new management has done NOTHING. They've basically swapped my fridge with another fridge from another apartment (same model) that seems to have the same issue. After they brought me a replacement fridge after days of hassle to even get that the same issue is happening. I call the front desk and the new manager basically says "well the fridge was fine before" as if a working, breastfeeding mother with a newborn has nothing better to do than to purposely break appliances and empty several refrigerators while they continue to "replace" them with more broken ones. And now the same issue is happening again and my husband and I scrambling to save whatever breast milk we can. Does management care? No. I don't know if they realize there is a formula shortage and breast milk is not a replaceable resource!! It takes hours of effort to make. This is the only food for my baby. To top this list of my laundry machine is very loud (again I have a baby at home!), all of the things that were "included" in rent are no longer provided : no more No more utilities, no more front desk, packages are just left all over the halls, all the things the previous management did to make residents feel special is done. Like some more recent reviewers said, don't read the old reviews for this place when making your decision, read the new ones.

I currently live at The Residences at Oella Mill. My husband and I have lived here for 3 years…read more Until 6-9 months ago this was a fantastic place to live. There were resident activities, quiet peaceful neighbors and a real sense of community. Sadly this place has changed, and in my opinion not for the good. The setting of the property is like out of a story book, nobody can deny that. The views over the Patapsco from my apartment are outstanding and I can watch bald eagles fly by daily. The condition of the building is also stellar, the cleaning and maintenance crews do an amazing job keeping the building and the grounds beautiful. Additionally, my apartment is a fantastic blend of modern and period architecture. It is a beautiful physical space to come home to. This is why I am giving this property 2 stars. For the reasons I am not giving more, please read on... The problem is with the management of the building and with the building's owners, Southern Management. There have been several changes over the last year that have made this an increasingly less desirable place to call home. For example, several resident amenities have been reduced or eliminated altogether, residents are treated and made to feel like children, resident concerns are given the brush off, building management would prefer to sit in their offices rather than mingle with residents and changes to corporate policy are going to result in huge increases in rents being collected by residents already paying a premium. When we moved in this was an "all inclusive" community, residents were not "nickel and dimed" at every turn. Moving forward, what was all inclusive (electric, water, trash, maintenance, etc...) will now be billed to each resident. This essentially is a rent increase because each of these items were previously included in the rent paid. Also, it has not been made clear to any resident how they plan on determining the amount to be paid (apartments are not individually metered). A friend of ours had trouble with the door lock to the apartment. This friend was charged to have the lock fixed. Isn't this the responsibility of a landlord to fix? Why is a resident being charged for a maintenance request? Just this morning my husband returned home from work at 3am to find someone had parked in his reserved space in the parking garage. This has happened to me on two other occasions previously. The building management simply shrugs its shoulders and says we need to give them time to move their vehicle. Further research concluded that the front office made a mistake and assigned another vehicle the spot we already pay for. Yes, parking in the garage is an extra fee. Instead of apologizing for the snafu, I was snapped at and made to feel like I was a bully for complaining. No, I pay a premium price for you to do your job, and expect a sincere apology and explanation when something goes wrong. These are just a few examples of the issues both we and other residents are currently experiencing living at Oella Mill. Trust me, there are many, many more. The Residences at Oella Mill was once the premier apartment community in Howard/Baltimore counties. Sadly, you are now being asked to pay an incredibly premium price for sub-premium customer service and amenities. Do yourself a favor and look at other properties, I know I am.

YIKES!!! These review are sad but unfortunately true for most people. I've actually been living…read morehere for almost 10 years and there has definitely been a few times I just wanted to pack it all up and go. However, each of those times I would look for a new home and couldn't find anything within my budget that I was comfortable enough to move into. That being said I will most definitely be moving soon. I too, have had enough. And every single year the rent increases for no good reason other than they can. I've definitely had to voice my concerns to management and follow-up on my maintenance tickets. But when compared to much nicer properties for up to double the cost of these, I just keep pressing my way through. Also, positive communication is essential. I know it's hard to do especially when you find yourself being frustrated with the lack of care and service. But just remember what's really important in life. Not to take away from critical issues like mold and mice - now that's a different beast. However, be knowledgeable, know your rights and your resources... Despite it all - mad shout out to the maintenance sup and those on his team that care...thanks Davon!!!

This is a terribly managed place. I live in the midwest and recently got a new job in the Baltimore…read morearea. I spent hours researching places to live in the area and spoke with a leasing agent there several times. I found a townhome and was told to submit an application which I did. However, after submitting the application (and paid a fee), I was told that you have to submit a pay stub with your offer letter for income verification. I won't have a pay stub until after I start the job. I need to have a place to live before I start the new job. Consequently, they cancelled my application and kept the fee. My income will be significantly more than what is required so they're giving up a solid renter - insane!

Despite multiple complaints and requests, management has failed to replace leaking toilet,…read moreinsisting that this condition is acceptable. I have been left to deal with an ongoing plumbing issue, which is both unsanitary and frustrating

This development is rodent infested. You call and the rental office does nothing about it. They…read moredon't care about the residents at all. They send out an exterminator, that lays traps down. That is not how you get rid of mice. You have to seal up from the outside in. I was living in there new building that opened up in 2015. It's no way they wasn't taking better care of this building,especially paying over $2,000.00 a month. I packed up my stuff and got the out of there. This well-established development does the bare minimum when it comes to the residents needs. The people in the rental office change every time the wind blows. You never know who will be answering your requests. This development has to do better over all.

The living conditions here are deplorable. This place is rundown. My ceiling has been leaking in…read morethe bathroom and the kitchen for 2 weeks.

This community has the best sense of community that you could ask for. If community events and…read moreneighbor interaction is what you need in your life, check this place out. They treat you like family.

Thank you for the wonderful tour today, and the assistance in applying on line. I hope that one…read morecomes available for my time frame, because I would love to live here.

Timely response to my request for looking for a affordable two bedroom apartment for my sister and Iread more

Update: They are under new ownership, by a man named Art. He…read moreis very nice and from what I can see driving by, he's made some improvements, like repaving the parking lot. I only took off one star because the units I toured last summer were in need of updates, but they were also lower priced than other popular complexes in Catonsville. Old Review: They've had an "apartment available" sign up for several weeks and now I know why. It's the only affordable 1br in Catonsville for one person. I called and spoke to Kitty several times, and she is supposedly waiting to find out some information I asked about, but it's been at least 3 weeks and I keep calling to check and she says she's still waiting. She also told me the building will be under new ownership soon, so maybe she just doesn't care anymore. (If the new owner happens to see this please contact me!) I would think you'd want to secure a clearly interested person but I'm tired of calling. It's their loss. If this is how they treat potential tenants, I can't imagine the service once you sign a lease.

Do not rent here, very ghetto, specially challenged people everywhere, they park their work vans…read moreeverywhere and they have employees coming and going all hours of the day and night. Make sure you read your lease i moved out never resigned a lease and they charged me $6000.00 and kept my deposit. READ THE LEASE!!! BE AWARE!! Not good company. The apartment was very spacious.

I've lived here for a year, I love how this buildings are made of concrete so you can't hear the…read moreneighbors in any way. I haven't had any problems with the leasing office or any neighbors for that effect. Personally I have no problem with finding a parking space because of the location of the building I live in, however the rest of the neighbors on other buildings would complain a lot about it. Only complain I have is my dryer, I've called about 5 times in one month to get it fixed, they "fix" it and it works one time then break again. We'll see what they do about that. They have a fitness center, a swimming pool, car wash area, clubhouse and playground. Overall I would rate this a very good place to live in!

The property need exterior maintenance. When we have heavy storms, water leaks in both bedrooms and…read moreliving room. Same issue since 2018, still hasn't been addressed. Current property manager do not respond to emails and ignores the office phone. I have to call several times before he answers. Trash is not taken out daily so the area where it sits inside the building smells. When I moved here in 2011, it was a great to live. Neighbors are not like it use to be.

Awesome complex. I love living here Joan, the leasing…read moremanager really cares about her residents the property. I had an issue with my apartment she went above beyond to make sure it was resolved. The property inside out is very clean. Maintenance does a great job. I just renewed my lease for another 2 years. This is a great place to call home.