I'm sad and frustrated to provide a one-star review for The Courts of Avalon Apartments. While I…read moreenjoyed living at the complex during 2023, I insist on posting such a low review primarily due to the concerning attitudes, poor communication, and severe mismanagement exhibited by the property managers. This review is a warning to potential tenants about the negatives of this complex, with some positives to balance it out. While the apartment itself was satisfactory at best, the overall experience was marred by an unresponsive and uncooperative management team. Let's start with the perks. The garage is nice, location is great, and I loved the fireplace in the winter. However, more negative aspects of this complex are overshadowing of the positive ones. Attempting to contact management proved to be a difficult task on its own from the beginning. I recall that our scheduled tour in December 2022 was delayed, which should have been a sign that management was not Avalon's strongest domain and one that begs for improvement. During my lease term, I found communication with management was practically non-existent. The only way to truly get in touch with anyone is to stop by the office, which isn't always convenient if you work full-time like me. Repair requests regularly went unanswered (some for weeks or months), or would be closed without having actually done any repairs. At one point, I just gave up. The best example I can share is upon moving in, where I was delighted to have a brand-new sleek refrigerator. I noticed immediately after installation that the ice-maker didn't make ice (it really had one job). I figured maybe they forgot to attach the water line? I'm still not sure. Despite multiple attempts at getting it fixed with maintenance requests, it never worked. I sadly I never got to enjoy the luxury of ice on demand, but as is life at the Courts of Avalon. The most recent and frustrating issue occurred only after I had left the apartment and concerns the withholding of my security deposit. Per the lease agreement, the management is obligated to provide a written list of damages claimed and the associated costs within forty-five (45) days after the termination of the lease. As tomorrow (01/23/2024) marks the 45th day since my lease termination, I have not received any such notice, despite numerous emails requesting more information. A family member of mine (who co-signed the lease) inquired about the status of the $500 security deposit earlier today, and was met with an unsatisfactory response. The property manager insists that the 45-day period following my tenancy excludes weekends. To my severe distress, I cannot seem to find the clause or subsection where this is stated, after hours of carefully re-reading our binding document. Regardless, the lease agreement states that I was required to submit my intent to renew my contract within the 60-days prior to the termination of the least agreement. To my confusion, however, the renewal offer letter was dated 10/16/23, 54 days before my move-out date. The lease stipulates that I would be given notice of rent increases or lease changes at least 5 days before this 60-day mark! Now, I do take responsibility for not responding on exactly 60-days, but I provided my response the following day from receiving the letter with the new offer (on 10/17/23). How would I have been able to even determine if I could renew my lease if I didn't have the new rate? And if we aren't counting weekends regarding the 45-day period after I move out, I'm sure we can do the same thing with the 60-days before, right? Also, the best part of the renewal letter is that I would've had to contact the office 6 days before the letter is even dated to take advantage of the new rates (oof, now that's a little embarrassing). Lastly, the mismanagement extended to the move-out process. Despite my multiple attempts to schedule a move-out inspection, I received no concrete response from The Courts of Avalon. On my official move-out date (12/9/23), I expected a thorough inspection with a member of Avalon management as per the lease agreement in several paragraphs. When our loosely agreed upon time had come (11am sharp), I waited in the office for about an hour. Due to the property manager being unavailable, I was eventually asked to film the apartment myself on my phone and send it over email. Now, this is clearly a deviation from the agreed-upon and legally-binding process, which also states that a "failure to comply with the security deposit law may result in us (Courts of Avalon) being liable to you (me) for a penalty of up to three (3) times the security deposit withheld, plus reasonable attorney's fees." I spent hours cleaning the apartment in anticipation of receiving as much of the deposit back as possible. https://youtu.be/NWS9iJL2-28?si=GTiMiu1YxqaNCzc-

Initially pleased with service and residence. Nearly 2 years in and now I am seeing mice in my…read moreunit. Purchased tons of traps and deterants to catch 2 last week. Waiting for the exterminator while mice do what they do has not been easy. It's been a week since the exterminator came and did what I could have done. Still no point of entry has been identified. I saw another critter this afternoon. This is leaving a sour taste in my mouth after having such a peaceful experience here. Still waiting for a followup from the exterminator and check up from maintenance and management. THINGS HAVE GONE SILENT. Not a happy camper.

I moved into 1111 Light Street just a few weeks ago, and unfortunately my experience has been very…read moredisappointing. Since move-in, I've dealt with a long list of maintenance and administrative issues. The apartment's air conditioning did not work, the master shower wouldn't drain properly, the shower diverter was broken, the dishwasher leaked, and my mailbox was taped shut from the inside with "VACANT" written on it. I was also told parking was available before signing my lease, only to learn afterward that there were no garage spaces available. In addition, I was incorrectly charged for renter's insurance despite providing proof of coverage, and I've had difficulty getting responses from management. The biggest issue has been the air conditioning. After multiple unsuccessful repair attempts, management informed me that the rooftop HVAC equipment serving my apartment needs to be replaced and that the replacement is expected to take approximately three weeks. Portable A/C units have been provided, but my apartment has still remained uncomfortably warm (over 80 degrees at night, and warmer during the day) What has been most frustrating is that this all occurred within the first few weeks of living here. I understand that maintenance issues can happen in any building, but the number of problems, combined with slow communication and extended repair timelines, has made for a very poor move-in experience. I'm hopeful management will work with me to find a reasonable resolution, but based on my experience so far, I cannot recommend this property.

Great pet friendly apartment and creative social events. Love the location and staff. Just wish it…read morehad a pool.

We stayed at Mt Vernon Flats for five months while relocating to Baltimore for work…read more Roman and his team were fantastic! They were always quick to respond and quick to take care of any issue. The registration, check-in, and monthly payments were all automated and easy to use and navigate. The space was cosy but roomy enough for two of us, and the place was fully furnished with an outfitted kitchen so we could easily cook any meal if we wanted to. I recommend Mt Vernon Flats for anyone needing a furnished place for a week or months.

Wonderful, kind, responsive landlords with very well-maintained properties! Would highly recommend!!read more

i have lived in so many apartment buildings over the years but Louisa is the absolutely the most…read morephenomenal apartment/leasing manager I have seen,. She completely went above and beyond for me when i needed an apartment super last minute in Baltimore! she met me early in the morning and gave my dad and I a tour, she is so responsive and immediately answers all my texts and questions no matter the time of the day! she even went so far to help refer me to other tenants for furniture as my stay in Baltimore was so short term so did not make sense to buy all new furniture!! She is literally the best! The apartment itself is VERY VERY NICE! super clean and well maintained. They always are super on top of answering all my questions are the front desk as well! and its nice how secure the apartment is! the garage is also very secure which was very important to me as I am paranoid about my safety! i would highly recommend living here. It is a 1 minute walk to the beautiful harbor! such a great walk and convenient location NOW that it is warm outside, they have a VERY beautiful patio and pool and grilling area! i am obsessed!!! :) it is so well maintained and the pool is salt water and heated- fancy!!

Gorgeous community, incredible amenities, beautiful outdoor pool, love their extensive gym and…read moreclasses, and best part about the community is the connection that Louise creates, effortlessly. Always professional, always there for you, making sure people come together, and feel connected.

I will miss this place as I have thoroughly enjoyed my time here and truly appreciate the high…read morequality of service provided throughout my residency. I would like to extend special recognition to Regina Brannum for her outstanding professionalism, initiative, and creativity. Her prompt and thoughtful responses to every email and phone call have been exceptional. Without question, she is the best property manager I have ever had the pleasure of working with. Regina's dedication and attention to detail have made a meaningful difference in my experience, and I believe she is a tremendous asset to your team. She absolutely deserves recognition--and a raise!

Pros : location, neighbours, friendly staff, fancy lobby, cool view if you are on fourth floor,…read morerelatively cheaper than other condominiums in the area - including discounts. Cons: construction quality, cheap glitchy appliances, broken ac for the whole summer (although we were compensated for this). We have been living in these apartments since June 2014. The staff is really friendly, and they are always helpful whenever we need them. I cannot say the same for dolben though, l don't find the company professional. They make false advertisement on their website; we don't have a rooftop, our courtyard is under construction since a while. The gym equipment is new and nice but was ready a few months later than we moved. Overall, the apartments are better in looks than they are in quality. To compare prices, the apartments are slightly bigger than the ones in Union Wharf (we have seen 1bedrooms) but the facilities are poorer. Also, they were open before things were ready (back garage door didn't have a lock for a few months (on our first week l got my brand new bike's seat stolen, recently they broke into some peoples cars etc.), our trash chute is broken since we moved and we are paying $25 monthly for trash, some courtyard flats were flooded after heavy rain ect.). Not to forget, parking isn't included.

Do not rent here, very ghetto, specially challenged people everywhere, they park their work vans…read moreeverywhere and they have employees coming and going all hours of the day and night. Make sure you read your lease i moved out never resigned a lease and they charged me $6000.00 and kept my deposit. READ THE LEASE!!! BE AWARE!! Not good company. The apartment was very spacious.

I've lived here for a year, I love how this buildings are made of concrete so you can't hear the…read moreneighbors in any way. I haven't had any problems with the leasing office or any neighbors for that effect. Personally I have no problem with finding a parking space because of the location of the building I live in, however the rest of the neighbors on other buildings would complain a lot about it. Only complain I have is my dryer, I've called about 5 times in one month to get it fixed, they "fix" it and it works one time then break again. We'll see what they do about that. They have a fitness center, a swimming pool, car wash area, clubhouse and playground. Overall I would rate this a very good place to live in!

Winthrop apartments are absolutely a wonderful place to live. Professional people are residents of…read moreWinthrop. If one wants peace, quiet, safe surroundings, Winthrop, Towson Maryland is the place to live. This is an absolute guarantee and piece of mind for anyone who wants a safe, friendly and secure place to live at all times. Many times a person has to spend more money to get quality living quarters. I believe, the more money you spend for an apartment, home or condominium, it keeps the "riff-raff" out of the environment. Gail

Do not trust Google reviews for the Winthrop. I attempted to leave this review there and it…read moredisappeared (can't tell if it was part of Google's filtering algorithm or if the company had it removed). The apartment was fine until recently. Now management is forcing a new parking system on the residents that requires giving a lot of personal information to an external system, including a picture of your drivers license (this can be used to create new accounts in your name in the wrong hands). If you don't comply, your car will be towed by pollard's, which circles the place like a vulture. The garage isn't even safe anymore (having an enclosed garage was a huge reason that I moved here) since the door was damaged months ago and still hasn't been replaced. Southerly road is always filled with cars that are double parked since the apartment across the street doesn't have a dedicated driveway or move-in area. The leasing office is run by an immature group who is very good at making promises about fixing problems but not following through.

I've been living here since December, and I can honestly say I absolutely love it…read more From day one, the leasing office team -- especially Josh and Sydney -- have been amazing. Super welcoming, helpful, and they really make the place feel like more than just an apartment building. One of my favorite little perks? Coffee in the lobby And they're always hosting events, bringing in great food trucks, and creating opportunities to actually build a community here (I just wish my schedule let me join more of them!). The community itself is such a vibe -- if you're someone who wants that connection where you live, this is definitely it. As for my apartment... it's easily one of my favorites I've ever had. I haven't rented in a long time, so for it to truly feel like home says a lot. Plus, the location is super convenient for work, especially if you're in the Canton area. Highly recommend checking it out if you're looking in Baltimore

As someone who relocates often for business, I've seen my fair share of properties, and I can…read moreconfidently say this one stands out. This is our move-in review, and when the time comes, I'll definitely share a move-out review as well. So far, we're genuinely impressed. We've been extremely happy with every interaction we've had with the team. From our first tour, Josh set the bar high. He was patient, knowledgeable, and thorough. I tend to ask a lot of questions, and not once did I feel rushed. My spouse especially appreciated how engaged and detail-oriented he was in walking us through the building. From that initial tour to move-in day, every team member we encountered was attentive and informative. What stood out the most was the level of organization and structure in place for the move-in process. It made everything smooth and stress-free. We've previously rented with Greystar, and this has truly been an upgrade. The amenities here are top tier, and Josh made sure we were familiar with everything the building has to offer. We really appreciated that, because with a building this large, it's easy to go months without realizing what's available if no one takes the time to show you. Between the personal tour and the maps provided, they made sure we were fully set up from day one. The welcome package was a great surprise a cooler backpack filled with move-in essentials and a folder of helpful information. That level of thoughtfulness was a first for us. The environment here is also very entrepreneur friendly. There are plenty of workspaces, fast Wi-Fi, complimentary coffee and tea, and everything has been consistently clean. So far, I have no complaints. Any time there's a question or concern, the team responds quickly with a solution. It's also pet friendly and located in a great neighborhood. We're looking forward to our time here and will be sure to follow up with a move-out review down the road.