Bought a $400k brand new build home across the street from my parents' house. There are four brand new houses, and all of these houses have failing septic systems installed by Tom Wall plumbing!! This place shouldn't even be allowed to operate. Disgusting business. Avoid this place at all costs!!! read more

So far they have taken months to complete a project they had gotten a large deposit for ignoring our property as if it didn't matter then to add insult to injury they added thousands of dollars to the bill from our contract claiming they messed up the original quote would definitely not recommend theft is theft no matter how you twist it these are not honest people read more

I reached out to Thomas Wall plumbing because I had used them in the past and they did a good job installing an outside hose bib on my house. I don't know what the hell happened since then. I asked them come out to do an estimate on installing a double sink vanity.in my master bathroom. They came out did measurements, left and called me and asked me to take a picture of the front of the vanity which I did (from the brochure). I never heard from them again and they wouldn't return my calls afterward. That's the kind of slight that makes it customer feel disrespected. If he didn't want the job because it was too difficult or complicated or whatever the reason he could have had enough consideration and professionalism to tell me. You've lost this customer for sure. Now contrast this with my 5-star review for Keystone Heights plumbing who came here & did a fantastic professional job! I paid cash money. read more

Gives one price online and another in person when they get to your house. Chris has a very bad attitude. They wanted to charge me an extra $100 for an inspection of which consists of looking at toilets and poking holes in the back yard which I did not ask for. When I called the office to complain about them, the woman that answers their telephone got mad and hung up on me while I was trying to explain what happened while they were here. Do yourself a favor and call a more reputable company. Now I see why they got so many bad reviews. They do not deserve any of my business. I called them to pump out the tank not to do a half A__ inspection with a rod that they probably used to damage my drainfield. A good company uses electronic equipment so damage is not done to the drainfield. read more

tom wall plumbers are horrible....period! i would give them -minus 10 stars! they shouldnt even be rated at all. never use these incompetent crooks, they'll just leave ya hanging like they did for all 4 of us new home owners that now have defective septic systems. read the post below, im another one of those victims. read more

Service requested, got the appt info. No call to say not showing up and they were a no show, moving on!

Great customer service and pricing. The work was completed in a timely manner. I've never had to call them back for the same repair. Fully recommend! read more

They arrived when promised, described what they were doing, resolved the drain issue in a short amount of time, and the cost was fair. Well Done! read more

We are in a new build house that Tom Wall Plumbing did the septic on as well as three of the identical houses being built next door and across the street. All four of us have had septic issues, very similar issues, to the point where sewage is coming from the drain field as well as The middle of the grass and flowing on our paver driveway causing bugs, ruining the pavers as well as severe puddles and stench. They did try and "fix" the issues several times, knowing that it would be a band aide. I've had three other septic companies come out, all saying the same thing... it was not properly installed. New drain fields run $14k-$21k which were our estimates. The house next door is an Airbnb and has the same issues and have signs posted all over the house asking for awareness for their "sensitive " septic. I have called over the past two weeks asking to speak to Mr Wall and leaving messages five times, with no call backs. We now will seek legal recourse knowing and confirmed that the next door house has the same exact issues, which we suspected. As I type there is another plumbing company across the street trying to fix their issues. Beware on new drain field work, I would definitely use someone else. All four houses have septic issues from this company! read more

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Chris was a great guy, took great care doing my pump out of my septic tank. Efficient and courteous. Good job. Will definitely call for all other plumbing problems!!! read more

Fast, reliable and decent thanks Landon and Jimmy at Tom Wall Plumbing hope you have a wonderful Christmas.

Changed our small neighborhood from septic tanks to city sewage. Took way to long. Once the plumbing part was done they simply pushed dirt in the holes, most of them, then left. My yard was destroyed, I have been picking up rocks and asphalt for months, afraid to run my mower over most of it. My driveway got ruined, my yard looks terrible. They put limerock back where dirt was so grass will never grow. Completely half ass work! My yard isn't the only yard affected by them, unfortunately it was the most affected. I wouldn't let them plumb a dog house. read more

Hello, I have been reading the reviews about Tom Wall Plumbing. I wanted to relay my experience with these skilled workers. I have used them a few times in the last two years, more in the last year and I have had a great experience with them. They are responsive, show up timely, and complete the work quickly and correctly the first time at a fair price. Landan and Logan are a great team. Don't let the old bad reviews scare ya away. Just ask for Landan and Logan. Good Job/Good Value. read more

We needed a new hot water heater installed. Not only did they beat the competitors price, but they were quick and efficient. We will be definitely be using them for all our service needs! Justin is the best! read more

Called made an appointment- No Show Called back next day made another appointment- No Show again. Needless to say I didn't & won't call again. read more

This "company" is a joke. NOT professional in any sense: employee appearance, work product, communication, follow through...you name it. Fixing what they did wrong will cost us $1000's for a $1000 job. Do your research, visit their office, we wish we had. read more

Since leaving a bad review is not something to take lightly I debated heavily in even bothering & hadn't until this most recent episode. Within the last year this company has done work for my elderly parents, my father a veteran who is hard of hearing so often I double check on things to ensure communication was clear. First know they charge a 'service charge' which in their case is simply a show up fee of 145-165$ which is of course a bit high. Often one expects a service charge thats the price of working with a company if they come out to do a service normally. So the past work this company has done for my aging parents included a 5k water heater swap out which they put the brand new gas water heater outside in the Florida elements. At the time I questioned the forethought of this but they said thats what the company recommended (knowing what I know now this will eventually have to be rectified I imagine) they had to come out 5 times to get it right & did a questionable job but my parents were happy enough once it was done so I left it alone. What I can't leave alone is this company charging exorbitant fees to park at the house walk around it and simply say 'I don't know' then charge them $145 for simply showing up. When I called the office to ask the woman, who is very nice, said well its just what we charge and actually it should have been 165 for us to just come out. (Wow maybe thats why so many of us have home warranties now). When I explained my father's experience-she called her person in the field and was going to call me back. Well obviously she wasn't because I ended up having to call them back a couple hours later. She wasn't going to call my guess is because she knew what she was going to say doesn't hold any water ethically. She said their guy had offered to dig up the yard (if he did my father didn't understand or hear it) and we 'declined' (again that might be a communication breakdown or a flat out lie- I am being nice truth is they LIED to their office person) so they were leaving the fee and not refunding it- did I mention they have spent over 5k with this company already this year for work that required them to return multiple times to get right?!- I would never recommend them one all of the reasons mentioned above- crap work, high fees for no service, blatant lying, and taking advantage of the elderly. There are too many good plumbing companies out there to use these guys. Its absolutely disgusting. read more

Tom Wall Plumbing doesn't care about customers. My sink drain in my kitchen is leaking. I called Tom Wall THREE times, each time I got a voicel mail instructing me to leave my name and phone number as well as a description of my problem. I did so and they NEVER called me back, I tried calling for a month. I also e-mailed them; same thing, no response of any kind what so ever. Totally ignored me. In the future I will call some one who cares about customers and where I can talk to a real live human being! read more

They did an awesome Job came out Got the Job done and I was pleased . They showed up same day and was done in a decent time