Charles Moore did a phenomenal job installing my new and improved water heater warrantied for 30…read moreyrs from Essency. He also worked btwn corporate and myself to resolve all issues including drywall patchwork and taking time to move items near the water heater for room to work, then move them back. I was very pleased with Charles and the ladies at the office making all appointments as convenient for me has possible.

e had a very disappointing experience with this company and their technician, and I am sharing this…read morein hopes that management will take this seriously and respond. When the technician arrived, my wife answered the door and he didn't introduce himself -- he simply stood there and bluntly said "you got a leak." After she acknowledged, he walked into the house without any professionalism or courtesy. He did not wear shoe covers or take any basic steps to respect our home. The leak detection diagnosis he provided turned out to be completely wrong. Based on his direction, I ended up taking apart a large portion of my kitchen -- removing granite countertops and cabinets -- only to later discover the leak was nowhere near where he said it was. This caused unnecessary disruption, time, and expense. The lack of professionalism, poor communication, and incorrect diagnosis was extremely frustrating. I expect the company to review this situation, explain how this happened, and reach out to discuss how they intend to make this right. I will be documenting this issue and filing a complaint with Florida consumer protection authorities as well as escalating this to Mr Rooter corporate if it is not addressed. I would strongly caution anyone considering using this company for leak detection until this matter is properly resolved. I will update this review based on the company's response.

Sean responded with a reasonable quote over the phone and held to it. He came and did a very good…read morejob fixing my hot water problem with the shower. He replaced the old two handle with a one handle (Moen). He had to cut the dry wall in the closet to do so. He did a very good job. His quote to do this in total was $650.00. He explained what had to be done very clearly and answered all questions. His prices, service and attention were spot-on. Regards; Paul Babish

HIGHLY RECOMMEND DEWITT PLUMBING! We just had our second experience with DeWitt Plumbing. We…read morecalled about what we thought was a faulty kitchen faucet and then realized we also were having an issue with intermittent loss of hot water and water pressure. Sean responds immediately to texts/calls, even on weekends. He assesses the situation, offers multiple options without pressure and arrives same day or next day with parts in hand. Sean also looks for potential problems so you can decide whether you want to address them. Within 24 hours with our current situation, Sean replaced our tankless water heater, faucet, valves and hoses plus checked/cleaned all faucets throughout the house. Everything is working great! It has been really difficult finding reliable plumbers (or handymen that can actually do plumbing work) that are responsive, knowledgeable and affordable. We now have peace of mind knowing who to call.

Josh picked up the phone for our late afternoon call to Drain Plus. We had two plumbing situations,…read moreone urgent and one important but not immediately critical. We had a narrow window to get the work done because we were leaving town less than 24 hours later! Josh accommodated our schedule and was at our house early the next morning as promised, on time. Extra credit for being very courteous. Josh completed both of our jobs done efficiently and professionally, no fuss, no mess. When the bill was presented, it was well within what he had told us to expect, so no painful surprise there either. It was a great experience all around. My only regret is that we did not properly tip him. I will have to remember to be more generous the next time we hire him. And there will definitely be a next time.

Josh responded to my messages and came to fix my water heater in one day. I appreciate it so much!…read more He did a fantastic job! Highly recommended!

Incredibly responsive and did a great job. Was honest about what needed done and fixed it for a…read morefair price and didn't try to see us anything unnecessary. Will definitely give him a call for all plumbing needs.

If I can give rob 10 stars I would he was very helpful we need to replace our toilets he told…read moreus which ones that would be best for us and he came and did a great job, then he notice our water heater was close to 20 years old he recommend we replace it ,,,, and we he installed out water heaters rob is very friendly and humble he like brother or uncle I would I call him again if needed ,,, rob knows his stuff plus he replaced garbage disposal in the call we had 2 toilets 2 water heaters and 1 garbage disposal all done by pine lakes plumbing ,,,, keep up the good work rob you have a customer for life...john and 1 more thing I asked him about everything he was doing and he answered and was great about is all awesome,,,

Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Josh, our technician, was absolutely amazing. Instead of jumping to conclusions, he carefully…read morewalked me through every step of the diagnosis -- starting with the basics (ABC) instead of guessing with the big-ticket fixes (XYZ). That honesty and thoroughness alone put me at ease. This company is truly honest and reliable. They saved me nearly $8,000 by correctly diagnosing the issue and replacing just the blower fan, rather than trying to sell me a whole new AC unit. On top of that, they were $400 cheaper than the last company I used -- a company that replaced a capacitor without ever doing the proper testing. Duck Duck Router did all the testing, spent over two hours here, and never once rushed. When we needed a part on a Friday, the supervisor personally dropped it off so the job could be completed right away. That extra effort speaks volumes about their commitment to their customers. I am so appreciative of the excellent service we received. If you want a company that is fair, knowledgeable, and goes above and beyond, look no further than Duck Duck Router. They've earned my trust and my future business. Thank you Josh, Justin and Stephanie, the nicest receptionist ever!

Very good service on time and came right away and excellent customer service . Would refer them and…read moreuse them in the future .

We were very impressed with the job John did repairing the pipes above our shower. He was very…read morecourteous and cleaned up after he completed the job. I highly recommend asking for John for your plumbing needs.

Brian is a honest hard-working plumber and has a lot of history in the Putnam County Arearead more