I would not take an instrument in for repair to this business again. I brought my son's flute in to get repaired, and asked for two very specific things to be done for the flute. The repair person took it upon herself to make several additional repairs to the flute, without consulting me prior, and then charged me for the time and supplies for all of these repairs, totaling $80. I had only paid $125 for the flute. I told them that transparency of prices would have been appreciated, and she said "we don't have a flat hourly rate for woodwinds." WTF? They charge different rates per hour? Depending on what? How rich a person they think you might be? I believe that all of these repairs were eventually necessary, however I would have liked to have made that decision myself. Neither my son nor his flute teacher recommended these additional repairs, and it's likely we could have waited. I am deeply disappointed by this business's lack of transparency, upfront costs, and customer service. However, they did a decent job of repairing the flute.
Ok-I called them and they offered a refund. I offered to split the cost instead. So there's that. read more