As my Guitar Center gently weeps, I find myself writing a negative review for this place…read more Located in Rochester, despite the prices and issues, at least this location has never screwed me over to the extremely aggressive and unfriendly degree that the one in Amherst NY did. I'll never forget the way they treated me up there. There are some creepy similarities here, and I worry that if I bought the same volume of equipment I'd end up with the same awful experience. Some of the associates (at most locations) would say anything to sell you this stuff and then once you get it, everything changes. Oh we never said that. Oh you misunderstood. Oh no it's not meant to do that. Oh we're not responsible for that breaking. Some shady and really bad people. On the other hand the people down here are better than the Buffalo staff, not saying much though. My experiences here have been more positive, but I'd still rather go to a local music shop.

Well, stopped into the Rochester store today to get a gig bag for the Ibanez bass I just got from…read moreGuitar Center online. Although the reps were not rude, they certainly were not attentive. I showed them the bass. One guy needed to show it to the mgr. He came back and said they didn't have anything that would fit. Then he thought we could look and I remarked that was a good idea. They only had three and none would fit. I said Ibanez had a part number of one that went with the instrument on their website. We returned to the front counter and I thought he was maybe going to look it up. I also started some research on my phone. Next thing I knew he was checking customers out. I guess I was done. No acknowlegement, no "Sorry, we can't find anything", nothing. So I left. Won't be returning to this location. And they wonder why folks shop Amazon!

Nice folks and good sales. Bought a new ukulele from them today. Hope to come back againread more

I've traveled the world and this is my favorite guitar shop! They are so down to earth and really…read morewant to spread the love of music. There are always unique gems here and the instrument prices are great. I have purchased most of my guitars here. Buzzo is very helpful!

I first bought guitars, amps and gear from Joe (@Northfield) 32 years ago, and stopped in to say hi…read moretoday, 28 years after I moved away. 1st rate place and owner then, and now! One of the best in so many ways and a class act fellow and business. He will do you right!

I'm just starting out and was beyond intimidated coming in, but I always wanted to learn to play…read morethe guitar so I set up an appointment with one of their instructors, Alex Kelly. Everyone there was very welcoming and non-judgmental, they only wanted me to enjoy the process (which I do). I bought a beautiful used Gretsch and even though I have a long way to go, it's a pleasure to pick up my guitar and head over to Northfield Music for my lesson each week. What a great music store! Thanks so much guys!

I go there to get clarinet reeds and always get a competitive price but with the benefit of…read moresupporting a local store. My brother takes guitar lessons and absolutely loves them. His teacher is fantastic and easy to work with. They also have a variety of lesson books, instruments and knowledgeable staff.

Roxy's has provided me with not only a fair price, but also very valuable accurate advice on how to…read more get the most out of my instrument.

My first time at Atlas Music ,they were great to work with. Very helpful finding the right…read moreinstrument and competitive.

Love Atlas Music! I have been taking my guitars there for years. They provide excellent service…read moreand my guitars sound great!

Great Store. Owner very taleneted and knows alot about repairs all types of intruments. Worth…read morestopping in.

I have known Bob for over 35 years and Music is his passion. That passion is evident in his store…read moreand how he treats his customers. No better place!

I had a technical question about my antique trombone and even older mouthpiece, I have no one in my…read morearea to consult so I called Hickeys. Because of the distance I was unable to visit the store but someone there spent the time and shared his knowledge to help me. I was very impressed that he spent the time helping me. Thanks!

Scoundrels thieves and liars. They did $188.66 repair on my Vito flute without authorization…read more The flute is not worth that much. Store policy "If parts plus labor will exceed the amount shown ($100) by more than 50% we will contact you for approval before proceeding with service" When I inquired about pre approval Eric (man at front desk in kilts) told me that only applied to labor costs. Not wanting confrontation I paid $188.66 3 weeks later the F sharp was not working again. They had repaired 7 pads, but only 1 of the 2 pads related to the F#. They repaired the second pad and made some bogus claim about the flute head joint being bent and lower stack rib needing to be soldered, something they had done in the past. They Charged me $98.41. Parts for both repairs $78.39. Looking on line an entire repair kit costs under $20. To add insult to injury they claimed I abused my flute and exiled me from the store. The second bill will probably end up in court.

Great store and great service. Repair work is top notch and Dan is extremely knowledgeable…read more Inventory is always changing and you can always find something of interest. Bought a locally made Wolf guitar there today and couldn't be happier with the purchase.

From the owner: Custom Built Musical instruments On Site Custom Repairs,…read moremodifications, Set-ups for any Musical Instrument. Luthier and Technicians available daily. Lessons in Music. Guitar. Piano. Keyboard. Violin. Viola. Cello. Bass. Drums. Sales Of New Used and Vintage gear. Consignments available.

I went in to buy my first guitar recently. I was given amazing service by two very experienced…read moremusicians who helped me try and find a good fit for myself. You should always support local music stores, and I can't recommend Bernunzio enough

I can't believe I'm still kickin it here at the Fridge in the best venue in town. Five years and…read morethe music and hosts are still top notch.