WARNING TO ALL POTENTIAL PATIENTS: Gross Incompetence and Complete Lack of Medical Ethics. I gave…read morethis practice chance after chance, but what I just experienced is not just disorganized; it is dangerous, cold, and a complete failure of basic patient care. If you value your health, do not trust this office.
Since 2022, the turnover rate at this clinic has been staggering. You cannot get continuity of care because providers flee this practice constantly:
* 2022-2023: I began with Shawnna Fitzwater, NP, who was spectacular but left.
* 2024: Reassigned to Michele Brock, NP, who also left.
* 2026: Reassigned to Dr. Denise Davis, who also left--right in the middle of a major medical crisis.
Red Flag 2: Left Stranded with a BIRADS-5 (95%+ Cancer Likelihood) Result
Dr. Davis ordered a breast MRI and abruptly left the practice (which I understand its not something the practice can control) The MRI came back with a BIRADS 5 rating, highly suspicious for malignancy, meaning radiologists put the likelihood of cancer at 95% or higher. With no assigned provider in the middle of a terrifying, urgent situation, I was passed off to Dr. Sydney Phan, who ordered a breast biopsy.
Red Flag 3: Sitting on Urgent Biopsy Results for Days
My biopsy was completed on July 7th at 9:54 AM. The radiologist explicitly stated that given the extreme urgency, results would take 2 to 3 days. But their official time to wait was a week . I waited an entire agonizing week in total silence. No one called. No one messaged.I finally called the imaging center (SimmonMed) myself. They confirmed they had already sent the results to my PCP days ago. The official SimmonMed report explicitly proves they issued the pathology results on July 9th at 11:34 AM. Furthermore, their official communication log includes this exact note:
"Note from Women's Care Coordinator: CALLED DRS OFFICE TO RELAY PATHOLOGY REPORT. SPOKE WITH FRANK. HE CONFIRMED THEY RECEIVED THE LAB RESULTS AND THE PT IS AWARE"
This clinic had confirmation of a highly time-sensitive, life-altering diagnosis on July 9th, and they chose to do absolutely nothing with it.
Red Flag 4: Dr. Sydney Phan's Defensive, Uncaring, and Incompetent Response
During the follow up app, I took these concerns in person to the office manager first thing in the morning who actually listened, was very apologetic, and promised to follow up on them. Never heard back.
Instead of showing an ounce of empathy or taking accountability for a massive clinical ball-drop, Dr. Phan became incredibly defensive. She stated and I quote:
"We never call anyone for anything."
As a nurse, I was floored. I reminded her that this was an urgent, life-threatening potential cancer diagnosis, not a routine nor urgent lab result. Dr. Phan then stated her own timeline of when she received the paperwork, directly contradicting SimmonMed's official medical records.
My breast oncologist has since explicitly confirmed that this office's timeline and delay were entirely inappropriate.
Dr. Sydney Phan is inexperienced, entirely ineffective, and fundamentally uncaring. To look a patient in the face during a cancer scare and defend a profound failure of communication by saying "we never call anyone". Look at the other reviews for this practice. The pattern of high turnover and systemic neglect is real. This was the absolute last straw for me. I am taking my care elsewhere, and I strongly advise you to protect yourself and do the same.
