I Would Use This Company Again. I Was Told Before Anyone Even Came Out It Would Be 120.00 Just To Have The Consult Done. I Was Told After The Assessment Was Done, I Would Be Told Exactly What Needed To Be Completed, How Much It Would Be, The Work Would Be Started Immediately, And That If I Chose To Have The Work Done The 120.00 Would Be Applied To The Bill As Part Of The Payment. I Scheduled An Appointment And They Were Able To Come Within Two Days Of The Call. I Was Given A Phone Call The Day Of The Service And Was Informed About An Hour Before The Electrician  Arrived That He Would Be Comming Within The Hour. Joshua Was The Name Of The Electrician And He Was Pleasant, Respectful, And Professional. He Wore His Face Mask The Entire Time Of Service. He Took The Time To Explain Things To Me In Terms, I Would Understand Without Making Me Feel Stupid. He Worked Quietly, Efficiently, And Respectfully. He Did Not Waste Any Time, Put Everything Back In Its Place, And Cleaned Up After His Work Was Completed. He Also Made An Adjustment In My Bill Once He Discovered It As Not Going To Take As Much Work And Time As He Originally Thought. He Would Not Have Had To Do That As I Would Have Never Known The Difference. I Know Nothing About Electrical Work So I Really Appreciated His Honesty. Once The Work Was Completed He Gave Me Additional Information And Some Tips On The Issues That Needed To Be Addressed. Once He Left I Received Another Phone Call By The Company To See How Things Went And If I Was Satisfied With The Service Provided.  I Was Very Pleased Overall From Beginning To The End. read more

From a customer service stand point Thomas Edison is fantastic. They were incredibly prompt in communicating to me and I really appreciated that at 11AM when my service window started the dispatch called to give me an update, rather than just let me sit and wonder. The technicians were very polite, professional, and friendly. They allowed me to walk them through the problem and then they provided me a troubleshooting quote. My honest opinion on the cost was that it was very high but I needed the work done that day and could not shop around so I don't have anything to compare it too. Once they got started they took about two full hours to diagnose and fix my problem which I would NEVER have figured out on my own. Luckily they were able to provide a fix without an additional cost. One of the technicians gathered that I was a veteran from some items in the house and they were kind enough to provide me a small discount which was greatly appreciated. Overall I would recommend the service and will likely hire them again if needed. They were prompt, honest, clearly competent in their skills, and took the time to clearly explain each step and what they did to ultimately fix the problem. read more

Thomas Edison Service tech Hector arrived at the earliest time estimated, while wearing a face mask through the entire visit, which I appreciated. - He assessed that I did indeed loosen the electrical connections while attempting to clean the ceiling light / fan earlier, but thankfully nothing more severe than that. He even helped me clean the pieces of the lighting fixture while it was disassembled to fix it (much appreciated!). All connections were tightened and secured, and checked for any faults. I once again have light in my restroom and it's also clean! Hector was very professional and courteous, as was the entire staff whom I spoke with at Thomas Edison Service. They followed up with me shortly after the service to make sure I was satisfied. - I'm very happy with my service and would definitely recommend them to friends and family, and will use them again if need be. read more

I needed a series of electrical repair and upgrade quotes for a house purchase. This was a time sensitive request. Thomas Edison Electric returned my initial call within 15 minutes and had someone assigned for the next day. I met the electrician, Frank, at the house, exactly at the agreed-to time. He and I went through the house, discussed my requests and collaborated on the best approaches. Some of the requests were for complex work. Frank then returned to his truck and spent a few minutes making some phone calls and then returned with quotes, including two options for the most complex aspect, relocating the service entrance. Frank was friendly, professional and a clear communicator. Overall, he and Thomas Edison helped me meet a critical deadline with financial implications. Thank you! read more

In replacing my dryer on short notice I discovered I needed an additional 220V circuit run to my laundry area. I contacted five electricians who offered appointments 2-4 weeks into the future, which was not much help. Thomas Edison by contrast offered same-day service for a fee, or a standard appointment 3 days out plus a wait list. The next day they contacted me saying a tech was available that day, which was great. The tech, Frank, showed up promptly at the appointed time, quickly assessed the situation, gave us an estimate, and completed the work in a couple of hours. He was polite and professional, and the entire team did a very good job of communicating at every step. I would highly recommend this vendor. read more

Extremely happy with the service provided and the money charged. They answered my call and were very clear about the process and pricing structure. They explained that after my initial call a technician would be in touch with me to gather specifics about the work needed and to discuss the pricing for the work. The communication process remained transparent all the way through the process and they were able to provide the necessary service within 24 hours and for a very reasonable fee. They also connected with me throughout the process to keep me informed on status and ensure my satisfaction with the service. A special shoutout to my technician, Josh, for his above and beyond service! read more

I haven't gotten the work done yet, but the customer service is really unlike anything else I've experienced. In a world run by computers, where I always have to chase companies to help me spend money, Thomas Edison contacted me immediately and kept in touch with me at every step. I received 4 phone calls in 2 days and the service technician was actually earlier than I was initially expecting (but not without a phone call to ask if early would be acceptable.) I have cancelled service because of poor customer service, and disappointment has become the norm. My experience has been a refreshing shock. They're terrific! read more

This contractor is professional, courteous, knowledgeable and prompt. They followed up in each instance in a prompt and timely fashion. They answered all my questions leaving nothing to doubt. I had an intercom/radio unit which needed disabling and removal. The service tech arrived on time and immediately diagnosed what was needed and satisfactorily completed the job in short order. I am very happy with the services rendered by Edison Electric and highly recommend them to anyone seeking a professional solution to their electrical issues. I would certainly use them again in future. read more

Thomas Edison was professional from start to finish. Each person I interacted with, from the office representatives to the electricians, was competent, friendly, and professional. I received a timely and accurate quote, phone calls and text messages to update me along the way, and follow up phone calls to ensure the services were acceptable. Leo, the main tech, even spoke on the phone with my contractor when they had a question about the lighting mechanisms. Highly recommend. Would hire again in a heart beat! read more

I'm hosting a big outdoor graduation party this weekend and while doing outside equipment check we realized that there was no power at any of the outside outlets. I called Thomas Edison electric Thursday night at 7:30pm. They had a electrician here at my home at 10am Friday. The electrician was professional and courteous. He was able to access the problem and resolve it with 30 mins. I was pleased with their response time and their service. I will definitely use their services for future needs. read more

A tree fell on our property Christmas day I was able to make an appointment at 1130 pm with no problem for the next day. Dmitry showed up on time and was up front about pricing and what needed to be done. The job was done with care and looked better than before the damage. Dmitry also advocated for us for the power to be turned back on and Steve followed up with a fast track permit. If you want it done right call Thomas Edison electric. read more

I am please with Thomas Edison and the work done by Joshua when he came to my home. Joshua looked at the electrical issue I had and explained the what needed to be done, Joshua was on time, professional, kind, and courteous. Joshua offered to purchase the over head light for me and would add the cost to the quote after the work was done. I would recommend Thomas Edison and Joshua to friends who need electrical work done. read more

What a pleasure to deal with a company that truly cares about their customers.NICK,our electrician was fantastic!!Pleasant,efficient,and caring.He really enjoys his job. Plus, the follow up customer service was was another great experience. We highly recommend Thomas Edison Electric Co. Yours Truly:Thomas M. Guilliams read more

The company took our call after hours on Friday, scheduled a time for Monday, and then proactively moved up the appointment to Saturday after checking with us. The electrician stuck with what turned into a more difficult project than we anticipated and wouldn't leave until the job was done correctly. Electrician also wore a mask the entire time which was appreciated. read more

Loved the service provided on our electrical problem. Dave and Steve arrived when promised - so helpful to get a phone call ahead of time. They were courteous when they arrived. They didn't just come and fix the problem and leave - they showed us the problem and explained everything before we gave approval. Would recommend Thomas Edison Electric. read more

Absolutely amazing service. When several of my outlets stopped working one night they sent a tech out first thing in the morning. Not only did he fix the problem but he also went above and beyond by translating my breaker box from Russian to English! I will not use any other service from this point forward for any electrical needs. read more

They showed up on time and did a great job of isolating the problem and fixing it! Estimate was well documented. Good communication with me throughout the process. Electrical work is not for amateurs, so you have to pony up when there's trouble. Not cheap, but what else can you do? At least my problem is now behind me. read more

The whole experience was great from start to finish. They do an incredible job of mitigating frustration by keeping you informed and managing your expectations all along the way. They even followed up to ensure that the service I received exceeded expectations. I would definitely hire them for future needs. read more

Jim and Steve checked all the connections in the breaker panel as well as the dishwasher and found some loose wiring. They tightened up the connections and the dishwasher worked again. Yeah. Both men were easy to work with and I would recommend the company for people needed electrical diagnostic work. read more