They over charged me months ago by not telling me about working they did in my mouth and now they…read moresend me a text message months after my appointment that was paid in full about a bal. I called for 15 mins and no one answered.

Top notch. Debbie does my cleaning she does perfect work. Dr Barnes does excellent work. Had…read moremultiple crowns done. Your staff is top notch highly recommend this business. They do great work at reasonable prices.

My family has been coming to this clinic for almost ten years now. We love how personable and…read moreattentive Dr. Charity Barth and her staff to our care. We switched insurance several times, but we are lucky that her clinic accepts all our insurance. I also heard that she accepts Medicaid insurance, you have to make sure first they accept it before starting care. The clinic is clean, has a waiting room even a little area for small children and plenty of parking. At the back- there's plenty of spaces or cubicles to accommodate patients. There's plenty of staff to see to your needs so there's not a lot time waiting. While waiting, there's a television in the room to entertain a patient. I also like that they have office hours on some Saturdays, it's well suited to our needs since we all work Mondays to Fridays. Since I've been coming here I only saw Dr. Barth. I think she is the only one who practices in this clinic. I like the consistency of having the same dentist as much as I can since Dr. Barth seemed she can build rapport and quality care to all her patients.

I've been to a few dentists in the area and none of them come close to Dr. Barth. I've been needing…read moresome work done on a particular bottom tooth that has been giving me problems. Everywhere I've been to says I needed to see an oral surgeon to get it removed. She took it out on my first visit and was very helpful with a plan to get me on the right track and the process was 100% pain free. I will continue to come to this location and recommend others to do so as well!

Unfortunately nobody likes the dentist. Nice teeth or not. And I have struggled for months trying…read moreto find a dentist, let alone a good one. With that being said I've had 2 root canals done here and both went swell. Made me feel at ease, broke down the process for me. Even going to bat for me with fighting my insurance for the crown because lord knows insurance companies want you to pay so much money to be covered then don't wanna cover you when you actually need something done. But definitely a good job for sure and my teeth feel better. Receptionists are always nice and informative, and Dr. Omar Almakky was very nice.

Had been going to this practice twice yearly for 5 years. The original dentist sold the practice a…read morecouple of years ago. My last visit was scheduled outside my benefit coverage and cost me $181. The scheduled appointment was made 25 days before my contract renewal date, and I had to pay for that. I have had twice yearly insured dental visits for over 40 years and this has never happened until now. I shelled out $181 for routine maintenance and they couldn't have cared less. The office manager told me that it was my responsibility to know what my benefits were and that they had thousands of patients to look after. Even though I had to correct them twice before about my contract coverage being based on renewal, and not every 6 months. This is in addition to being criticized and harassed about having a gold tooth in the front which I chose to get prior to being a patient here. The dentist told me on every visit he could "fix" that for me. The hygienist one time asked me "if I was trying to look like a pirate". So insulting. These people are rude, oblivious, and incompetent. Now they have "thousands of patients" minus one. Go here at your own risk.

Amazing dental office and staff! Felt welcomed and very personable. Dr. Casteel and Lori care…read moreabout your dental needs and comfort. Highly recommend!

What an amazing dentist office. People that care about your needs vs how much the dentistry wants…read moreto get out if you. I highly recommend this office.

Love Deena and her staff. Excellent dentist and very personable and professional staff. They treat…read moreyou like family.

Always friendly and professional. I've been going to Dr. Rassenfoss for several years. Highly…read morerecommended.

Watch your charges. I was over charged and they never notified me. I later went back for a…read morecleaning, and I then found out by accident that I had money on the Account. Today I had a cleaning, but I walked out, due to the billing issues ** DDS Mia Stone is great, ***

The receptionist double-billed me for my initial cleaning and $50 gum treatment...they've made NO…read moreATTEMPTS to reach me or refund their THEFT. I literally had to call my bank to reverse the unauthorized deduction and report them for Fraud & Theft. Dr. Stone is ABSOLUTELY AMAZING!!! Astute, personable, knowledgeable and efficient. Shame, really. They lost an EXCELLENT patient.

Dr Mays is a fine doctor but her front desk staff are rude and demeaning. I've tried to email Dr…read moreMays and express this concern but never hear back. EVERY TIME I call it's a bad experience. BE KIND AND DO BETTER!

They have the rudest office staff I have ever come in contact. I was charged for services without…read moredisclosing how much or without approval or my insurance may not cover it. It was for a bite guard. They notified me after I left and told me they would only have the bite guard made once I paid them first. I told them that it was only customary to pay for something by making sure it fit a patient's mouth first. I have two dental policies. They need to learn how to bill accurately, as another dentist got the work done and was paid by my insurance company. Now, I am fighting a $500 bill for a mouth scan, which is more than the bite guard would have cost. Filing claims with the insurance commissioner, Anthem, and the Ohio Dental Association.

Office is nice as are the employees- but - family member went for an initial visit due to insurance…read morecoverage issues. Sounds good right? Well on a first visit the work estimate was over $3000.00 that would be billed to insurance. Getting second opinion was a must and going back to the prior practice - no work is needed. The projected work of a crown would be for a back space of a tooth- not visible and not an issue. The other "need" also didn't exist. Actually the end result was that the proposed work would actually cause more problems down the road! Patient beware. How many of the other patients could experience a like issue. What about patients who would blindly trust and not get a second opinion.? Caution !

After being seen here, opted not to return due to racism/discrimination…read more I was seen here and I referred several other coworkers/friends here to be seen also due to the quick appt availability for an initial appt and they accepted our employers insurance(my referral to my coworkers/friends was before my initial visit). Showed up for initial visit and was informed that only X-rays and exam are done at initial visits, then a follow up visit would be scheduled to come back for cleaning/dental work if needed. Asked if X-rays that were recently done at previous dentist office could be used instead of having it repeated. Was told no, they have to do their own X-rays on new patients. At the end of my appt I was told that they are booked up for the next 6months and their protocol is to place pts on a waitlist and call to schedule them when an appt "opens up". They stated that appts open up several times a day and when they have an opening they will call people on the waitlist and offer them the open slot. They stated that the appt will usually be for that same day or the next day and that you have to make sure you answer when called or they will move on to the next person on the waitlist. I informed them that this did not seem feasible for someone who has to work, to be expected to wait by the phone everyday hoping for a call, and then to only give their job a couple hours notice or 1day notice for request off. Then they stated "we have openings everyday so if you miss the first opportunity, you'll still have plenty of other opportunities to get on the schedule, sometimes we can give you up to a 1-2week notice, I'll just make a note of your preference in your chart". This was NOT mentioned until the end of the appt and I was not ok with this. Still, I agreed because at this point I just went through about 20 X-rays, had my mouth violated with 2 different sets of hands/fingers, and paid my copay. (Many of my friends opted out of being seen here after hearing about my initial visit.) EVERY other person of COLOR that I referred(7+people) that still went to their appts, went through this same exact rigmarole. Didn't matter if they needed a cleaning or a cavity filled or a simple paint on fluoride treatment. This was the rigmarole. Then I was alerted by one friend, a Caucasian woman with the same exact insurance as me and the rest of the people of COLOR, that she went to her initial appt and had a completely different experience. Not only was she NEVER told about their "protocol".... This Caucasian woman had her X-rays, exam, and cleaning done in the same visit and was SCHEDULED for two days later to come back for her needed dental work. Then about a week later she needed a cap replaced(non emergency) and was SCHEDULED again for the following week at her time of choice. My caucasian friend wrote her appt down wrong and walked in a day late and was still seen with no wait. Meanwhile, I and the other 7 people of color were still not able to get in for a simple cleaning. This was not the only issues noted. This was just the biggest one for me. We are currently in contact with the Attorney General, Civil rights lawyers, and our insurance company. 0/10 I DO NOT recommend.