Visited here in May of 2013 and was hands-down one of the worst experiences in my entire night.
My fiance and I ordered 30 wings to go, decided to have a drink while we waited - even asked if we could grab a high-top next to the bar while we waited, we were told 'absolutely!'. We sat a good 30 minutes, nursing our drinks, and our order still had not come out. I stood at the bar / front counter another 10 minutes and could not flag down a single person / bartender. Finally walked over to the OTB side and the gentlemen there fetched the manager.
This is where it all went FUBAR.
Turns out the manager was also the bartender, and the same person who took our order.
He proceeded to chastise me because our order of wings had been sitting on the bar for the past half hour, he had been screaming our name but we never responded to him.
With that said, we were seated about 7' from the bar, watching a TV that hung over the bar (Stanley Cup playoffs, LA vs Chi), and at no point did we ever see a to-go order on the bar, nor did he ever make eye contact with us NOR did we ever give either of our names that he could have been "screaming at us" for. With all that said, what kind of arrogance or stupidity exists with a restaurant manager to not walk all 7' from behind the bar to hand us our order in the first place, let alone after allegedly failing to get our attention?
At that point that wings we stone-cold and I politely asked they be re-made and not simply re-heated -- we were staying at a hotel (Cedar Point) and did not have a microwave ourselves and it was not our fault the food wasn't brought to us. I mean, I was at a restaurant and expected to be served, so clearly I'm an idiot.
We were treated to several variations of the F-word while being called "f'ing retards" for placing a carry-out order and complaining about cold food -- the hotel is 4 minutes away, not 40 minutes away.
The next set of wings given to us were not what we ordered. All 30 wings were bathed in their hottest sauce -- my eyes watered smelling them from outside the box.
I asked him what kind of wings they were, he said, "don't know, don't f*%&ing care. I made 60 f(*%ing wings for you" and walked away from us.
The guy running the OTB saw what was going on, intervened and said he'd go talk to the guy about everything. Manager came back out, asked again what kind of wings we wanted, then stormed off.
He brought out 1 box with 10 wings in it . . . which still, not the kind of wings we ordered, and NOT the amount we had paid for.
This whole experience had now last over an hour and a half, we were not being given what we already paid for, asked for our money back so we could leave.
At this point the manager came out from behind the bar, chest-bumped me back a few feet and started screaming / spitting in my face, telling me I had a limited amount of time to get the f*%( out of his bar and I better pray to God I'm out of the parking lot within 10 seconds of leaving his sight.
We left the wings on the floor, called the police (who simply asked if I really wanted to file a report, being out of town we'd have to come back for a court date, et cetera), and disputed the credit card charge the next day.
With all that said, if you are looking for a place that cannot get a basic order correct, will yell at you for wanting to be served as a customer, or want the excitement of being physically assaulted and threatened then you can call this home. read more