Things Remembered in Manchester NH, is extremely unprofessional. We went the first time and the associate there had no idea what she was talking about. She had to constantly call her Manager to give us any information. Finally she gave us a book of stencils we could put on champagne flutes and we chose them. The manager was supposed to call us the next day to make sure she had done everything correctly and never did. When I called a few days later they told me that the style I chose would cost $150! Due to the company and they didn't "understand" why I chose what I did. I explained that the person working when we went told us to pick from a book. They eventually got the stencil to something we want for a decent price. While on the phone with the manager she was speaking to other customers and giving us half of her attention, which was extremely rude and unprofessional. They finally told us after all that and waiting a week, they couldn't engrave the glasses because we didn't have a receipt for them and couldn't prove their value and that they were replaceable. We were so mad and ended up driving an hour to pick up the glasses and leave. They wasted a week of time, never did the product, gave us the run around, and were unprofessional throughout the process. DONT WASTE YOUR TIME! read more