This is going to be a long, in-depth review but I encourage anyone who is looking for a florist for their wedding to carefully read this. PLEASE do not let what happened to me, happen to you.
My wedding was November 2014 and I had started talking with Cobblestone in January 2014 (10 months prior). Laurie (the wedding flower contact) sent me photos of some arrangements she quickly put together based on what I was requesting. I figured roses & hydrangeas would help achieve the look I wanted, but I said I was open to suggestions. Laurie agreed that roses and hydrangeas would look great, but the photo she sent me had very yellow/cream-colored roses. I said I liked the overall look of the roses/hydrangea together but I did NOT like the color of the roses. I said I was looking for a stark white rose, to which Laurie replied, they had a stark white variety of rose (not pictured) that they could use so that everything coordinated well for me.
In March, I went into Cobblestone for a meeting with Laurie to look at the centerpiece design and to finalize our contract. The centerpiece was very cute and we also decided Laurie would write C + L with a heart drawn around it to coordinate with my theme. The writing was done in black on the mock centerpiece, which I liked.
Fast forward to the day of my wedding. The florist is scheduled to arrive at 2:15. About 4 phone calls back and forth, the driver shows up at 2:45. It turns out the driver was using A MAP, and not a GPS. When he finally showed up, 40 minutes late , he ran in and dropped the box off, and then ran out. Barely said a word. Are you kidding me?! In this day and age, what WEDDING VENDOR does not invest in a GPS? I just spent $1,500 and they can't invest in a $150 piece of equipment they would use all the time?
I opened the box and the the roses in my bouquet were yellow (even more yellow looking than the photo Laurie sent me, to which I said I did not like and wanted stark white!) and the hydrangeas in the bouquet were totally squished...not even noticeable! With closer inspection, the few pink roses in my bouquet were all browned around the edges! My wedding coordinator and I had to spend time picking off the browned petals (this is how I spent my time prior to my ceremony). Even everyone in my wedding party said "didn't you want the roses to be white?"
After the ceremony (we've had the flowers for maybe 3 hours at this point), the bridesmaids' bouquets were WILTING (they were hydrangea and babies breath)!
Then we get to the reception and my centerpieces had "C+L" and the heart drawn on the ribbon in GOLD, not black as we had agreed on. It wasn't noticeable AT ALL, especially in a dimly lit room.
After my wedding, I wrote to Laurie expressing my issues, and she was apologetic and explained the roses were the "whitest variety available" (I have an email from her dated 1/17 saying they have a "stark white variety" they can use that will coordinate much better.
She told me when she used the black marker on my centerpieces that it looked cheesy, so she decided to use the gold and was sorry she didn't ask my permission. I appreciated her using her judgment but I would have preferred the black over the gold and wished she would have called to ask me. Next, she told me that hydrangeas don't do well out of water for a long period of time. My bridesmaids' bouquets were only in our possession for 3 hours and they were wilting!!! If hydrangeas are THAT water sensitive, why in the hell wouldn't she recommend I pick something else? She knew that I was open to ideas...I said this SEVERAL times.
Lastly, she offered a $100 refund. Less than a 10% refund for ALL of the hassle and disappointment I went through?! I went back to Laurie and explained I did not find this sufficient, especially considering my bouquet alone cost over $130. She confirmed $100 is the best they could offer. I then emailed the owner.
Rick, the owner, is completely arrogant and refuses to take accountability. His response began with: "I apologize for the slight delay in delivery. At least we made it there before the ceremony." Instead of addressing my other concerns, he pointed out that after reviewing the emails between Laurie and me, he was shocked that I "did everything" via email and did not come in for a consultation (which I did...in MARCH!) He completely blamed me for "not getting what I wanted" since I didn't come in to the shop (even though I did!!!).
I hastily responded to him telling him that the lack of communication he has with his staff is clear since he thinks I didn't come in for a consultation, and that he is refusing to take accountability for anything
SEVERELY disappointed in this place and I'm kicking myself for using them. I cannot believe they treat customers this way and manage to stay in business. I've been in customer service for 10 years and would be so ashamed of myself if I treated a client like this.
Brides: you've been warned read more