1. Viking House

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Concord, NH

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Viking House

4.8 (13 reviews)
Closed • 10:30 am - 5:00 pm

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Review Highlights - Viking House

“They also have a small selection of food from Germany and the Netherlands plus handbags by Vera Bradley.”

Mentioned in 2 reviews

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Pompanoosuc Mills - Wheelock dining

Pompanoosuc Mills

3.0(2 reviews)
0.0 mi

Went in this weekend to buy a dresser after buying my bed and tempurpedic mattress their several…read moreyears ago. No sense going to the big box furniture stores when you can buy your furniture from a local company that takes the time to listen and customize furniture to your taste and needs. Every time I asked if I could change a style, knob or finish the response is always " we can do whatever you want". The hand made "high quality" furniture is made locally and I can tell you it's the long term quality of there craftsmanship that brought me back to buy here again. Well worth the $ and if you are looking for furniture that will last your lifetime and for future generations than you've come to the right place.

Mills , should pay attention. From their arrogant sales manager in Concord NH, to the poorly…read morecrafted furniture to their abysmal delivery service and customer service, it is shameful to charge what they do for what they offer. It is a bunch of smoke and mirrors. I have purchased over $10,000 of furniture from Pompanoosuc. every piece was either missing key parts, which were standard items listed in their catalog, on their web site and as shown on display in their showroom. They had to repair every piece in some way, including a piece purchased two years ago where the drawers started banging into each other , because the hardware( sliders) are so cheap and the craftsmanship is poor. The delivery men pointed out to us that they could not understand why the individual pieces were so poorly made. That they had been with the company for years and encouraged us to send them back and speak with headquarters . The delivery schedule on three occasions over the past two months has been schizophrenic and rude, not even equal to bad cable company scheduling. They only deliver on Saturdays in our area, which is fine. But, I work every other weekend, so we try to be considerate of time when there is a free weekend . Pompanoosuc scheduled between 1-4p. They called at 2:30, stated they would be late arriving at 5p. At 5p, they called stated that even though they were only 15 minutes away, they were heading north an hour away for another delivery and would arrive at 9P. At 9p they called stated that they had exceeded the allotted number of hours to drive in a day and that the delivery would have to be rescheduled. This morning I received a call from Daniel with a British accent from Pompanoosuc Headquarters to reschedule for next Saturday between 12-3p. Not a word about the aforementioned . This is the third such similar experience. Having moved and delivered furniture as a full time job for 5 years, I have awareness of scheduling conflicts, delivery times and customer satisfaction. Anyone can have bad day. There are always opportunities for improvement and certainly a need for service recovery, particularly when things don't work out on multiple occasions. I am not in a position to advise Pompanoosuc how to run their business or to scrutinize their leadership in a meaningful way. However, I am in a position to let others know, that their furniture is poorly made, not worth the money or time to order it or have it their homes. Lastly, that the store manager in Concord NH deserves an A grade for Arrogance. Lastly, my experience maybe an N = 1 with no statistical significance. But, I am a monkey's uncle if our experience is a complete outlier. My bet, is that Pompanoosuc has some real internal issues on several levels. There is a lot of quality furniture and competition out there. I am grateful and recognize how fortunate we are to be able to consider and purchase furniture and try to remain grounded, rather than drifting into the realm of an entitled consumer. From my point of view, Pompanoosuc has or is in a position of entitlement and disrespect and a shameful representation , at least currently, of a local Vermont Furniture company. Maybe once was a different organization or they simply cant create and deliver consistently.

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Pompanoosuc Mills
Pompanoosuc Mills
Pompanoosuc Mills - Burlington bed

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Burlington bed

Endicott Furniture

Endicott Furniture

3.9(8 reviews)
0.1 mi

Great customer service and because of this great service we will be buying a new couch in the next…read morefew months at Endicott. Bruce assisted us in the store. We were shopping for and bought a new box-spring. He found one upstairs so we got what we needed right away. Just waited for a delivery time that was convenient. Eric and his assistant, sorry I can't remember his name- were so amazing when they delivered the box-spring. The price was very good and we are happy with our purchase. Our bed frame was missing a bolt. Eric went to the truck and found what was needed to tighten the frame. This was above and beyond what was needed. This was so helpful and I really appreciate the kindness. Eric is the owner of Endicott furniture and yet he is out making deliveries. Bruce, the person that sold us the box-spring sent me a hand-written thank you card for choosing Endicott. Much thanks and appreciation, Lisa Shay & Caroline

We just received our new couch from Endicott and are thrilled with it. The first couch we…read morepurchased was the subject of my (John) review dated July 31,2025. Eric responded to that review, and our discussion on how to resolve the piling issue came back to life. Endicott lived up to 100% of the offer they made to us to fully refund our purchase price as a credit towards a new item from their store. We picked out a new couch with the great help of Vicky and Eric. It was delivered on time (no charge for delivery) and the pilling couch taken away. Thank you to Vicky and Eric for stepping up and resolving this issue in the best way possible. 4 stars due to issue we had with the first couch. 5 stars for how they addressed and resolved the issue.

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Endicott Furniture
Endicott Furniture
Endicott Furniture

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Viking House - homedecor - Updated November 2026

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