We just received our new couch from Endicott and are thrilled with it. The first couch we…read morepurchased was the subject of my (John) review dated July 31,2025. Eric responded to that review, and our discussion on how to resolve the piling issue came back to life. Endicott lived up to 100% of the offer they made to us to fully refund our purchase price as a credit towards a new item from their store. We picked out a new couch with the great help of Vicky and Eric. It was delivered on time (no charge for delivery) and the pilling couch taken away. Thank you to Vicky and Eric for stepping up and resolving this issue in the best way possible. 4 stars due to issue we had with the first couch. 5 stars for how they addressed and resolved the issue.

I do appreciate the apology - but the response misses much of the point. We understood the lead…read moretimes at the time of purchase. While those lead times were poorly projected by salesman Bruce, our primary issue has been the lack of communication. Again, our attempts to obtain updates have mostly been ignored - and in the rare cases where responses are received, they fail to address the specific inquiry(ies). Unfortunately, there appears to be a consistent theme amongst the reviews - Endicott's customer service ends once your card is swiped.

I love Company C. Check out the back room for samples and good prices. I would never be able to…read moreafford their products if it wasn't for that little back room. I have to say when they have really good sales.

I purchased a 5 by 8 indoor, outdoor rug from company C and absolutely love it. The colors are…read morevibrant and it is well made with a tight weave and I am still enjoying it today. I liked it so well that I ordered an 8 by 10 identical rug (except for the size). I had to wait a couple of months to order for the larger size as it was not available until March of 13. I was a little disappointed when it came.The weave of the rug wasn't as tight as the first one and it seemed like a lot of yarns were finding their way out needing to be clipped.Obviously the quality was not the same as the smaller one. Today 7 months later, I regret having purchased the larger one. It looks like it is covered with fuzz like an old sweater from the 60's. The smaller one still looks top notch with no fuzz at all.

Love it! Great variety of items, nicely displayed and reasonable prices. Friendly staff.read more

Downstairs in the Hilltop Consignment store is an entire used bookstore--they have everything…read moreincluding rare vintage books and bestselling series. Self-help, business, romance, language, travel, history, cookbooks...

Located in central Concord, we had to use Street parking. There seemed to be a very small parking…read morelot at the side of the building but it was full. So I guys one complaint would be it would be nice if they had a larger parking lot. We opted for street parking using a parking meter. Seemed to have quite a few variety of items. We had a pleasant time browsing.

Hit and miss. The selection ca be really awesome, some of the prices not so much. There seems to…read morealways be a good selection of old hardware in the back. There is a good quantity of antique as compared to a mix of old and new which can be annoying. My biggest gripe is with the records, there are 2-3 booths that have records unfortunately the one as you come in they are absolutely scratched crap . I have even mentioned to the staff that whoever has this booth should be spoken to. Other wise i have really never had a bad experience here. Around closing time it can be hard to find someone to check you out with how hard they are trying to take care of everything else to get out. Not a ton of furniture.

Tim Lewis goes above and beyond for customer service. My first order he delivered them himself on…read morehis way home. I then ordered a custom piece from him which he took the time to make sure everything would be the way that I wanted it. Finally, I had a wooden bed frame that the rails split the foot board and he fixed it for me in a timely manor at an extremely reasonable rate. I was expecting to pay double what he charged me. I would highly recommend going to Lewis Furniture first before buying junk furniture at a box store...

I usually hesitate to go into an Ethan Allen because (as a bargain shopper who is there to look at…read moretheir discount floor models) I am usually made to feel unwelcome. For example if you go to the Burlington or Natick Massachusetts stores the hungry designers will almost chase you out with torches & pitchforks. I have moved a lot because I'm a hobbyist flipper and that means I'm cheap but I buy a lot. What a pleasant surprise that the staff at the Bedford New Hampshire store let me treasure hunt and find this awesome chandelier!! The logistics manager Dean showed me that its paperwork shows that it used to be a display in the old, closed down Ethan Allen that is literally over the town line on the street I live on. I guess it wanted to come home. The designer Verlie was very nice to me and didn't make me feel like a scavenger for discount shopping. The Ethan Allen company could learn a lot from this location.

We purchased a custom-made white leather sofa, loveseat and ottoman from this location. The sofa is…read moregorgeous. It did not come with leather pillows, as we were told by our sales lady that it would, so the owner made it right by having four fabric pillows of our choice made for us. Three months after having the sofa, the white leather on one of the cushions started wearing away. I emailed the owner, and he is promptly replacing the entire cushion at no charge. I just hope that we do not notice this issue on other pieces of the sofas, as we did not purchase the extended warranty. Comfy, handsome furniture. I enjoyed shopping here and the customer service is tremendous. I will buy fro here again, although the prices are high.

BUYER BEWARE! Or better yet, buyer find another vendor and do not conduct business with Green…read moreMountain Tableworx. After 22 months, two tables, over 100 texts and phone calls, I still have a cracked and splitting dining table. Attached pictures tell the story, but here's a quick recap (first 5 pics original table, last three pics replacement table). September 2021 I contacted owner Jamie Holcomb whose workshop is in Smithfield Rhode Island. By October 29, 2021 we chose rock maple wood for a custom, live edge dining table and made a deposit of $1500. On November 1st, 2021 I paid the remaining balance of $2449. per Jamie and he would begin the job. Paid in full. The table was delivered on December 22, 2021. On April 30th, 2022 I contacted Jamie with pictures of a long crack splitting the edge of the table. I was devastated and shocked considering the table was brand new and hardly been used. Jamie said this sometimes happens with natural wood and he would take care of it. Texted and called Jamie in May, June, July, August, September, October, November and December 2022 asking for a rebuilt table. Over the months Jamie explained the delays in moving forward because of vacations (his/employees), illnesses (his/employees), unfortunate deaths, broken down equipment, injuries, power outages, etc. Jamie put me in touch with Nikki in the New Hampshire showroom who was unable to help me in anyway. I had options of choosing a floor model river table which I did not want as I don't care for the river table look. Wanting this nightmare to end and realizing Jamie was never going to build me a replacement table, I agreed to a floor model from the workshop in a different type of wood and different size than I originally ordered and paid for. Again, I needed this nightmare to end and I needed a table. January, February, March 2023. Table was delivered March 22, 2023 with a crack. Unfortunately I have to escalate the matter to resolve it. To date, I have enlisted the help of the Better Business Bureau and am still waiting for a second response from Mr. Holcomb. He has offered a replacement table but I don't want a third damaged table from him and am asking for a partial or full refund and he gladly have this table back. Pretty sure I won't see a dime from him as we have asked for compensation when returning the first faulty and damaged table. Stay far away. Yelp where is the zero star option?