I had a very disappointing experience at this location today regarding a clear pricing error and,…read moremore importantly, the way I was treated by management. I found a large painting that had two separate price tags for $4. Every other painting in that same rack was also marked $4. When I got to the register, I was told it was a mistake and the price was actually $14. When I spoke with the manager to ask if they would honor the price, given that it was marked twice and the entire rack was consistent, and she refused. Instead of taking responsibility for a clear clerical error, she told me that "customers switch tags" and insisted on full price. It is one thing to have a pricing mistake, but it is another to imply that the customer is being dishonest. To be accused of switching tags when the evidence of a store-wide marking error was right in front of them was insulting. I've always enjoyed shopping here for my home projects, but I won't be back after being treated like a scammer over a $10 difference.

Best selection around! End of season sales are super. Plenty of cashiers during busy times, too.read more

There was a time in my life when you could easily catch me doing the trifecta of stores here -…read moreMichaels, PetsMart, and Marsh. Alas, life changes and I don't really frequent this corner anymore with Marsh long gone and PetsMart no longer having as many live animals as they once had. While I'm not exactly a crafty person, I've seemingly always found something I like at Michaels. It's also always been a prime option for me when I've needed something framed. I'm not a fan of Hobby Lobby for a variety of reasons - so, on those rare occasions I need something in the craft arena this tends to be where I go. I'd been looking for an affordable Christmas wreath along with a couple basic decorations. I saw the Michaels Black Friday ad and decided to stop by after church today. This location has accessible parking, though it's not ADA (there's no actual signage). There's an appropriate curb cut and automatic doors. As is nearly always true for craft stores, the aisles tend to be a bit difficult for wheelchair users. I do like that they have the shorter carts. Store personnel tended to be friendly and I will say that craft-oriented shoppers tend to be friendlier than the "cut in front of me and you'll die" shoppers at your usual big box retailers. Michaels was definitely decked out for Christmas and it really dominated the store. They have pretty much all self-serve kiosks for check-out these days - I like that they have big screens (let's face it, Michaels has a high number of older shoppers). I didn't find everything I'd hoped to find at Michaels, though I did find a couple great items at great prices. Check out was quick and the rep was super helpful. Heck, I even signed up for the rewards club (3% back on all purchases, 6% once you hit $300). They also can look up your receipts if you need to make a return - great for folks like me who tend to lose receipts. Michaels has classes, events, and they still have a great selection of frames. They're great for knitting supplies, hobby activities, art supplies, and much more. For Christmas, you can get quite a bit at a wide variety of prices. This was a solid experience. It sure wasn't five star, especially because some of the aisles definitely had some accessibility issues, but it was a very solid four-star and I'd definitely go back. I will note they frequently have items outside their door - in itself wonderful, however, at times they do block the sidewalk in case you're wanting to go to PetsMart next door. Haverty's has taken the old Marsh spot.

Just about every type of craft and hobby supply imaginable. Additionally, there is a limited…read moreinventory of fabric and sewing supplies. The staff are very helpful though the store layout is a bit cramped for ease of accessibly. Aisles are well labeled. I find the pricing to be a bit high but the sales are very good (50%) and clearance (60-70%) even better.

I love that we have a BBW in a very easy to get to location on the northwest side. This store has…read morerescued me more than once when I have needed to pick up some last minute gifts. They have all the usual sales here, buy 3 get 2 free, plus endless coupons, and other sales, so no one ever actually pays full price as far as I can tell. They don't always have all products in all scents, but this might be more of a product line issue than a store issue. It is a little random in terms of what scents have tester bottles out; it is definitely not all of them at this location, so I usually end up getting scents I'm already familiar with. Staff are typically friendly here and always offer to help and point out sales. I do like that they will leave customers alone though if you say you don't need help. Other than at the holidays this location is usually not super busy so no line to check out!

This location is unique in that it's in a strip mall not a normal shopping mall. It was a bit…read moreawkward from the outside in a rundown strip in front of a bad Walmart. On the inside it definitely redeemed itself. Fully stocked with candles and lotions everywhere and looked the exact same as the mall locations. There was ample staff and they were knowledgeable as well. Some women were going crazy over the wall scents on sale too haha Still gets pricey as it all adds up, went with a friend and she spent $100 on candles there after being brought in on the freebie mailers they send out. They definitely know what they are doing. Smells nice inside of course almost a bit overpowering, but still pleasant and the cozy decor really sets it apart from the area. In conclusion random awkward location, but the interior redeemed itself and the staff seemed on par.

My mother, mother-in-law, and I regularly shop at this location, and we especially enjoy purchasing…read moreornaments for each debut month. I recently realized that I had missed the date to use the coupons I earned from buying so many ornaments in July. With the holiday and everything going on, I mistakenly wrote down the wrong expiration date--September 1 instead of August 30. I completely understand if the store could not honor the coupons a day late. I wasn't asking for anything unreasonable, just hoping it might be possible. However, when I called on Monday, the associate I spoke with was extremely rude. I wasn't upset about the policy itself, but about the way I was treated when asking a simple question. Because of this interaction, my family and I will be moving our shopping to the Hallmark store in Westfield. It's disappointing, as we've enjoyed shopping at this location for years, but customer service matters.

Not great customer service and not very friendly. This location is very cramped and not arranged…read morevery well. This is Cynthia Hallmark location #2

Dagan at the Edible Arrangements store in Indianapolis that I used this time was AMAZING. His…read morededication, kindness, and enthusiasm for his craft and his customers is like nothing in customer service I've seen in years. This guy single handedly saved a blunder of mine from spoiling my sister's birthday and he should be promoted IMMEDIATELY for taking such great care of his customers. What a professional and personable guy. He made a life long Edible Arrangements customer out of me!!!!

My experience went really great thanks to Courtney!! She had great customer service and took care…read moreof my order swiftly!

I like shopping at Hallmark's Little Green Apple in Avon on Rockville Rd (US 36). Most of the time…read morewhen we enter the staff is busy with customers so we do not receive a personal welcome but I can live with that when they're with a customer. Parking is usually available since it sits back off of Rockville Road (behind Burger King) in the strip center. The store is filled with a large amount of gift items or items you personally might enjoy. They have all the typical Hallmark holiday decor intermixed with other brands. Right now they are filled with Valentine and Easter items. I'm here for a sympathy card and they have a decent selection. It's always difficult selecting a sympathy card as what can you say to comfort your family or friend. Hopefully a card will let them know you're thinking of them. Items range from holiday items, stuffed animals, sports themed gifts, home decor, collectibles, gift bags, wrapping paper and so much more. I enjoy browsing the store for new arrivals. I find stocking stuffers, future birthday and anniversary cards and gifts often plus much more. The staff is always helpful and friendly. Stop in and browse the store.

So I decided to do something different and start a new…read more tradition in my family which is buying my child a holiday card for every holiday I have a 3 month old and I wanted to do something different that I never got to do with my other children who are 17 , 22 & 25 with that being said I wish I new about the Hallmark store yrs ago they literally have a card for any occasion I brought my 3 month old his 1st Christmas card and I absolutely LOVE it now I will say there cards are expensive but they are well worth it if your looking for a cute , expensive , creative , gorgeous , out of this world card then this is the place for you

Global Gifts is unexpectedly interesting and filled with exquisite artisan gifts and goods that are…read moreguaranteed fair trade. The shop is a hidden gem in a tiny strip mall in Nora. We stopped by after visiting a neighboring restaurant. The clerk was part of a volunteer staff and was friendly and welcoming. She told us about the sourcing of the merchandise. She also reminded me of their second location on Mass Ave. Several things caught my eye, especially the hand crafted "quilled" greeting cards. The handmade dresses and shirts are colorful and lovely. Handmade baskets, carvings and stuffed animals were among the merchandise. Prices are reasonable. I snagged a dark chocolate candy bar before leaving and have my eye on a pair of earrings. There's plenty of parking in the strip mall lot. Worth a visit.

In a weird way, I've grown up with Global Gifts. Global Gifts is an Indy-based fair trade and…read moreethically made gift shop. It's a non-profit organization that has grown since it's first location opened in 1988 on north Michigan Road. At the time, I was a fumbling and bumbling adult and the manager, Julie, was a kind-hearted soul who welcomed my presence even though my income at the time meant I hardly ever spent anything. Global Gifts now has multiple locations and the Michigan Road spot is long gone. I now live in Lawrence and this spot is likely my closest option. I believe the other two locations still open are Mass Avenue here in Indy and a spot in Bloomington, IN. Global Gifts began in the 1980's as a project of First Mennonite Church with a commitment to Fair Trade products. 30 years later, Global Gifts continues its strong commitment to fair trade - this means the products you buy at Global Gifts support fair wages, gender equity, and dignified working conditions. They work with some familiar names, such as Equal Exchange, while also including lots of other individual and organizational vendors from around the world in offering products that are reasonably priced and free of a lot of the ethical concerns so often associated with coffee, jewelry, and other products from around the world. As a non-profit, a good number of the folks you encounter in the stores in each location are volunteers with a few paid staff that work across the organization and manage the retail centers. As I noted, this particular shop relocated recently from a spot in in the same strip center as Whole Foods. Due to some decisions by Kite Realty, several of the longtime vendors have departed and Global Gifts found this spot in a small strip center just south of East 86th Street on Westfield Boulevard. They are directly next to the new Illumine Coffee. Global Gifts is at the north end of the Strip Center. There's a ramp right at the end of the building and it's better to use than the south end (though the south end is more visible, I noticed multiple obstacles to access on the strip center's sidewalk. It's an older strip center and the sidewalk is somewhat narrow). Global Gifts noted during my visit that they'd already noticed a problem with accessibility when their door is open due to the narrow sidewalk. It's nice visiting businesses who are aware. This location is a bit longer than its predecessor. However, it's a tad more narrow. That said, I found this location MUCH more wheelchair friendly. No comparison. It may be how products are placed, but I was amazed how much it felt like I could wheel around without being concerned about hitting anything. The store itself is usually packed with a wide variety of goods made from around the world. While you can certainly spend a decent chunk of cash here, the prices are easily below many retail outlets in most cases and, again, you're supporting indie artisans and a non-profit organization. There's a strong "craft" vibe here with items ranging from jewelry to paper goods to home interiors to coffees, teas, and candies to children's toys to books and much more. I'm not quite ready to say that Global Gifts is 100% Fair Trade, given that they do support and carry some items from local people (especially in books) but I can easily say the vast majority would qualify as Fair Trade and I know the shop itself is certified as Fair Trade. There's a progressive spirit here - for example, their book options nearly always celebrate banned books and indie publishers. There's only a few books here, however, they're always great ones. While I'm a lot less bumbling than I used to be, I still love the staff and volunteers here. I learned today that the assistant manager actually drives from Lafayette to work here. That's commitment. A word of caution to the "quick" shopper. As most of those staffing the store and the cash registers (there are two) are volunteers, you may not necessarily get the hyper-speed of your usual retail outlet. Sometimes, volunteers have questions or have something happen they don't quite understand. It's helpful to have just a little bit of patience here. I've never reached the point of frustration myself here, but those more geared toward quick in-and-out visits may want to lower expectations a notch. They also have a rewards program that is worth signing up for. You can also order an awful lot online. Overall, Global Gifts remains one of my favorite places to shop for just about any occasion and for myself. The shop is small, but the mission is large and with a 30+ year history they've clearly succeeded in building something special here. If you're in the area, give them a try and now that they're next to an awesome coffeeshop this is just a great corner to visit.

Has Richard lost his mind you're asking? He's not only reviewing a chain retailer, but he's…read morereviewing a mall retailer? Yeah, I may have lost my mind. But hey, Maya started it! The truth is that I'm a fan of Yankee Candle and I visit this particular location on a fairly regular basis when killing time before a movie - this means at least once a week. I've yet to find a candle that works for me as well as Yankee Candles do. I feel the same way about most of their secondary products like air fresheners (home, car), etc. Yes, they're more expensive. They're also very good. So, if I were to rate Yankee Candle solely on the basis of their product I would most likely be looking at a 5-star rating. LOVE their products. Here's the thing. I really, really, really hate shopping at Yankee Candle. While I've always found their sales approach a tad over-the-top, over the last few months it has almost gotten to the point that there are times I simply don't go in because I don't want to deal with it. Seriously. Here's the experience I have had almost every single time over the past few months at Castleton, including last night. I go in. I check out their specials and check out a few tables. I don't begrudge them the fact that within a couple minutes, someone is going to swoop in and offer service. That's fine. I'll typically decline unless there's a specific need. Yankee Candle has a challenging layout for strollers, wheelchairs and pretty much anyone with a big butt. While I've not broken anything in Yankee Candle, it's taken a conscious effort every single time I'm in there and I've sure had some close calls and have tipped over smaller items before. I realize inventory is important, especially in a high profile location like Castleton, but it would be nice to have some room to get around. A few months ago, they really began pushing their e-mail advertising and their rewards club. How do I know this? They push it every single time. When you buy at Yankee Candle, you're not just committing to the sale but committing to the journey toward the sale. Seriously. "Do you want a wick trimmer?" "No, thank you." "Five minute lecture on why wick trimmers are awesome" while they casually roll your candle up in tissue paper, a courtesy that these days feels more like a sales ploy. "Can I get your phone number?" "Phone number given." "Can I get your e-mail?" Silently thinking "You can't look it up by phone number? This is 2016, after all." I've asked. They apparently hired an IOT department straight out of their local community college (Sorry to all you community college grads - no slam on you intended). If you decline an e-mail, you get a five-minute lecture on why their e-mails are awesome. Because, after all, EVERYTHING is awesome. "Are you a member of our rewards club?" "I have no idea. You've lectured me into a drunken stupor now." I'm sitting here thinking "Why didn't I go to White Barn? They actually sell you candles without the lecture." "Three minute lecture on why the rewards club is awesome - $5 gift card after $100 spent. For the record, that's not awesome and it's not worth the amount of my time you kill with every sale. If you're lucky, your products, even if you only have one, will be ready to go by the time they get through all the lectures. If not, you get another lecture on an upcoming sale or changing products. EVERY single time. I mean, heck, last night they even acknowledged that I was a regular but felt the need to give me every single lecture. There are now times I don't go in simply because I don't have the time to commit to the entire journey. OH sure, I could probably be rude and cut them all off (and have). I've also simply left if it got overbearing (Do you hear that Yankee Candle? You've lost sales because of this current dreadful sales approach). The painful conclusion, at least for me, is that I love Yankee Candle products but hate the experience of shopping there. While I've been hesitant to switch over to shopping online, it may prove to be the best option because Yankee Candle, at least this location, crosses the line from good customer service into the realm of almost stalkerish tendencies with a hard-sell approach that betrays the very essence of what folks like about Yankee Candle.

Loove going here ..But this time went there to get those personalized candle .I wanted to do it…read moreonline but for some reason it didn't work . It took no time and the end product was really really nice Erica really helped me and her help is much appreciated .Will definitely be getting more of those coz now I m in loove with them .