1. Thermal ID Tech

    0

    Brea, CA

    Thermal ID Tech

    5.0 (1 review)
    Open • 7:00 am - 5:00 pm

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    1 year ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (205 reviews)

    9/26/26 I stopped in to drop off a return for my Mellow…read morePillow, and as I was waiting in line, I realized I had forgotten to print the return label. Doh! Sara was so kind and helpful and let me know that I could simply email the label to her. It took a few minutes for the email to come through, and she quickly processed my return and provided me with a receipt. I was so thankful they had this option, which allowed me to complete my return without having to make another trip home. I'll definitely be coming here in the future for any FedEx shipping or return needs. Thank you, Sara, for the great service and for making what could have been a frustrating moment so easy!

    I went to this FedEx location to return a package and was met with poor customer service from the…read morestart. Despite being the only customer in the store, two employees appeared to argue over who would help me, which made it obvious there are issues among the staff at this location. The employee who eventually assisted me had a negative attitude throughout the interaction. Instead of properly inspecting the package, they shook the box, heard slight movement inside, and immediately insisted I needed to purchase a new box or extra padding. After adding significantly more padding, my husband returned with the same package a few days later and experienced the exact same issue. Employees again refused to inspect the package before rejecting it and cited a supposed policy requiring "no sound at all" and "no bends on the box," which seemed unreasonable and inconsistent with FedEx packaging guidelines. At that point, it honestly started to feel less like concern for packaging standards and more like employees were using vague interpretations of policy to pressure customers into buying additional boxes and padding materials.

    The Design Pit

    The Design Pit

    (4 reviews)

    Best graphic designers super cool and amazing and nice. My design looks super professionalread more

    So I really hate giving bad reviews to businesses, especially smaller ones, but I don't think I'll…read morebe coming back. I've had two experiences with The Design Pit, the first being to design a soda can and the second was to polish up a logo. The first time, after six weeks of back and forth, and I think around 250+ dollars of investment, we ended up getting nowhere and I had to ask for a refund. The staff was nice, however the mockup I sent and the result didn't match even a little and it had taken weeks and weeks of correspondence for nothing. The most recent time was trying to polish up a logo for my company. Let me walk you through the timeline, so around 10:30AM I had sent my mockups, I got a response back fairly quickly and was told it should take about an hour a $60 per hour, perfectly reasonable. I sent everything in at 11:30. At 1:30 (2 hours later) I had gotten a response asking for more materials to help finish up the process. Another whole hour passes by and I was asked to provide another form of the material which I had provided. Then at 3:00 (3 and a half hours after the initial send in) I get a response that its finally finished and was sent an invoice at $70 dollars along with the notice that I would get a follow up link to pay. I was already annoyed that it had taken around 3 times as long as first implied but whatever things happen you know, they might have delays or extra orders and I do my best to be understanding to that. I responded to the invoice email within ONE minute asking for the link to pay them. No response. I then followed up 15 minutes later. No response. I then followed up again an hour later. No response again. Lastly I sent and email the NEXT morning asking for just a link to pay. And sure enough, no response. TheDesignPit has no phone number or even hours on their website so I had to drive down there (30 minute drive) to get a few PDFs emailed to me. Went I got down there they told me they were closed on Fridays in summer but they'd do it anyway. Now I'm really not one to be stingy, however I was told that I'd have my designs in an hour at 11:30, and I had to go down there on my own almost a whole 24 hours later to get my completed design. If I hadn't gone down there, my finished product would've just sat there for two extra days, when it took all around 10 minutes for them to email me the PDF while I was there. I still had to pay the full $70 which I found a bit ridiculous being that their service took 24x previously implied, and I had to drive down there. I wasn't about to demand a lower price due to the time constraint I was on, however I feel as though they definitely should've lowered it significantly, or at least issue a small refund. I'm happy to pay, but part of what I payed for wasn't just the product, but also the service. And they weren't exactly joyed or apologetic in the slightest to get me my logo while I was there. TheDesignPit does good work, and they are a group of talented designers, the main issue seems to be purely based on organization and promptly answering lines of communication. I really wanted to enjoy their business as to why I went a second time despite being disappointed the first time. But nothings changed so for those reasons I won't be coming back.

    Thermal ID Tech - copyshops - Updated October 2026

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