Went to this location for the first time and was blown away at their speed, friendliness, and…read morequality of work. Will be returning for future oil changes.

Do not visit the location in "Alderwood" for anything. The car wash here is damaging. We had our…read moreantenna ripped off and a previous van dented. These things happen and are not uncommon. On a beautiful Saturday the Lynnwood locations car wash was unfortunately closed. Against our better judgement we went to the dreaded Alderwood location to clean our son's car. The car wash started and immediately the middle of the windshield cracked and then spidered into the entire windshield. We reported the incident immediately and took several photos. There was no manager on duty on a Saturday? We then contacted him first thing Monday morning. He insisted we drive the car back where he told us the crack was in the inside...hmm. I guess not only is he a weekday manager but also a glass expert. We have tried several times to get anyone (else) to return our calls to no avail and there is apparently no other manager to talk to at anytime onsite. Our insurance has told us they will not cover it as it is considered third party damage. Not to mention at time of purchase on the inspection of the vehicle no windshield damage was found. So my (Autistic) 16 year old is left with a car that is illegal to drive. Thanks Levine family, we will never use your company again. We will now determine if this is worth pursuing in small claims court.

Super simple drive through touchless wash. Not much else in…read morethe area but this absolutely works!

***when I called the owner, he accused me that it was all my fault. Didn't ask about the details…read moreand assumed I moved the cones blocking the stallz*** Went for a touch less car was about a month ago. I noticed that self was stalls had cones on the entrance and decided to use the touch less stall. There was a car already driving out of the stall as I paid and got ready to enter. To my surprise, nothing happened as I entered and tried to get the stall to recognize my car. Nothing happened. As I was trying to troubleshoot a gentleman from karmichael came and told me that stall was out of order and we should contact the number for a refund. Here is my shock... When I explained what had happened he said "why would you move the cones and proceed to pay and use the stall. It is obviously under construction" I said "there were no cones blocking the stalls." And explained that I was using the touch less auto wash. No apologies, "just send me your address and details and I will send you a check." Wow, at no point did I act entitled or hostile for my refund but he sure made it clear that I was inconveniencing him. I support local businesses but I will definitely drive 15 minutes out of my way to go find another business. Not worth the quality or price. When you run a small business, customer service and listening to your customer should be a priority.

Thank you so much for the car detail and dent removal. My car has never looked better…read more I appreciated the convenience of having my car picked up at the ferry and returned the next morning. Thank you for the honest communication and for following through on everything we agreed upon.

I can't believe this company has high ratings... I dropped my car off and walk back home .. they…read morehad my car from 10:30 till 7 pm... He had to drop it off which was fine. The results where terrible... Only the front seat and not really good on the dash just l9ked dirty...then the back seat nothing touched but he wiped the seats down but not all the way....mates were clean but not the drivers side. Still muddy.... The back he didn't wipe the headrest and there was dog hair still on the top of the car he didn't vacuum at all.... He didn't get in the crevices like spoken about on his website..... Didn't bother wiping the headrest or the trunk of the car was dirty.... Needlessly to say it was a lousy job.... I left my car there for 8.5 hours... His excuse was he was by himself but I did make an appointment.. They wanted to correct their mistakes by giving me a wash and wax.... They corrected the interior detailing but the wax and wash again was not up to par. The son Kevin said he could get that done in 30 minutes after he already had my car for 5.hours trying to correct the interior detailing.... I paid $550 dollars with a certificate I could give someone or use it myself.... I don't know anyone besides my son and he doesn't want it .. I don't want to go back to this lousy company and will let everyone know it's terrible. Terrible service and a waste of time

I've been going here since 2017, wonderful service! And love the upgrade to touchless a few years…read moreback! One time back in 2018 when my car battery died cause I was vacuuming my car out listening to music, the gentleman helped me jump my car, and was so kind. Great customer service, love supporting their business!

My car is always dirty and I am too lazy to wash it myself. This location happens to be convenient…read moreto places I go regularly. I love that they are open 24 hours and it is all automated, with credit cards accepted at the kiosk. I always go early in the morning and there is never any wait. I like not having to deal with employees or any upsell. It's easy for me to drive in and out without assistance. It is completed relatively fast and has drying at the end. I hadn't been in a minute and went again recently and found that the prices were much higher. I think this will keep me from returning in the future. I understand that prices are increasing everywhere, but I really think a car wash should be more affordable. If my car came out perfectly clean I guess I would be okay with it, but even the cheapest option is not very reasonable. Because this is automated my car only comes out slightly cleaner than when it went in, I get that a car wash machine can only do so much, but for the price now I would really want it cleaner or I will just have to wash it again really soon. I think I will explore other options, but this is still a good option in a pinch.

They've always been my go to car wash, but they are even better lately. Could barely recognize my…read morecar after they got this springs pollen removed. Highly recommend! It's worth the drive from Tulalip for me.

Great guys low prices on fuel and car wash, great manage and employees. I only use this gas every…read moreFriday I fuel up and would recommend this place to anyone. Thanks guys!!!

Visited this location a few times. Near a liquor store. Car wash is spacious, had what I needed for…read morewashing my car. Water pressure is high so be cautious on older cars as it can peel off the clear coat and paint. Sits a little lower than the main road. Vaccum station also available. Wish there were locations up north.

I have used Brown Bear for years off and on and was reintroduced when I had my truck serviced at…read moreWay Scarff Ford and was given a free car wash coupon. Even the economy wash gets a 9.5.

Review Update 1/9/2024…read more Yesterday, I received a call from Gabriel the manager a few hours after I had left. He was very apologetic and explained that there was a schedule mix up that day and he wanted to make it right. I decided to give them another try and booked another appointment with them for 1/9. I was not disappointed. The crew did a phenomenal job cleaning my vehicle!

Paid $230 ($255 after tax) for sedan 3 hour external/internal detail service…read more The external portion is absolutely worthless - the spray wax did nothing & car was still dirty. We had to go to a car wash after to get the dust/smudges off. Internal - glove compartment wasn't cleaned (tissue/dust inside). The middle console had water inside. The employees left SOMEONE ELSE's belongings in the trunk! We had to drive back to return it. Enployee offered a free re-do service. We refuse to waste more time on a poor service. Pros: friendly staff and easy to book online. But overall Quality is unacceptable. I wouldn't recommend this business or service.

This place is quick and efficient despite the crowded conditions. I have been coming to this…read morelocation for years. The attendants are friendly and professional. Through the years I have seen the same faces which tell me BB treats their employees well. That's always a plus for the community. This location is on the corner of Broadway and 36th St. It is a busy spot and often the line extends out onto the street. You enter from the south east corner of the lot. You have to be mindful of the alley and the business on 36th if you are waiting in line off the lot. When you get onto the lot be mindful of cars going to the vacuums and gas pumps. No matter how long the line it goes quickly. They have two drive up kiosks that do the transactions and regulate the flow into the wash lane. They take cards or cash but they also have a membership for a monthly fee. In that case you will have a barcode decal the machine will scan. The attendants are always close in case someone has a question or problem. This drive-thru wash is one of the better ones in the area. I have not had an issue with car damage caused my the machinery. Just heed the signage and you will be good. Once your wash is done you can park at the edge of the lot near the vacuums and towel off the water the blowers didn't get. Towels are available in a small room off the wash lane. That's about all I can say for a car wash rating. Happy travels.

There's a grumpy guy working guiding cars into the wash today at noon. I think someone urinated in…read morehis coffee.

Wow wow wow! The level of professionalism at this place is unmatched. From the second I first spoke…read morewith Steven the owner I knew that my new Land Rover Defender was in good hands. He is SUPER knowledgeable about cars and what he has done to them and the package that we got was specific to the needs we need for our new car in the PNW. Steven walked us through the whole process in detail letting us know everything that would be done to the car. Is it cheap? No, is it worth it? Absolutely. You don't want a cheap crappy job on a vehicle you're seriously invested into. Highly trained professionals and would definitely send my friends here. LOVE how shiny our new Defender is. She's a head turner for sure! Thank you Steven and the team at Blue Star. Also, love that this is a small family owned business! Always support small businesses when you can please.

Took my work truck to them recently and they did an amazing job! Although they took 15-20 minutes…read morelonger than they expected to finish the detail - they were less expensive than anyone else. I'll be back to use them again! Highly recommend!

I'm wondering why they've been closed so long? I use their car wash and it took $10 of mine and I…read moream not able to be in contact with them to get a refund. Outside of that, their oil and lube is a great place!

These guys used the wrong lube in my differential. I had to take it to Ford because rear tires felt…read morelike they were shuddering. When I called them on it they insisted they used the correct product. Problem went away when Ford was done.