I went to the Davenport automotive department to have a CV axle replaced on my vehicle. After sitting there for at least 30 minutes, I received a call and message stating they didn't know which axle needed to be replaced and they could not repair it. Although they are the ones who performed the inspection to tell me this. I was outside for my ride and then had to go back in to inform them of the axle that needed to be replaced. I would also like to mention that when I scheduled the appointment I specifically told them this is the reason for the appointment. I received a call 2 days prior asking me why I was bringing it in as no one put down the reason and I wasn't even in the time slot.
It took them over 2 hours for an axle replacement. They didn't bother to call and let me know if and when vehicle was done. I had to call them. I picked up my vehicle after paying. I get outside, start my vehicle for 4 different set of lights illuminate on my dash. I then had to go back inside to ask what was going on. The person told me oh yes this lights is on, this light is on,etc. (ABS sensor, All wheel drive, traction control, stabilitrak). The girl behind the counter stated these lights were all on when I brought the vehicle in. I told her no they were not. If all these lights were on I would not have had the axle fixed and would have the other issues looked at. I had to talk to an Assistant manager and someone else who told me that these lights were in fact on. Once again I explained to him they were not. Two different technicians came out and basically argued with me stating these lights were on. I told them I found it interesting that from the time I parked my vehicle and the time it was brought into the bay (30 minutes) that all these lights were on. The one technician asked how do we know they weren't on. I told him as a customer I should not have to take a picture of my dash before I take my vehicle to any shop to PROVE no lights are on. And that once again if these lights were on I would not have brought it in. He was a complete jerk. I asked if all these lights were on why wasn't I informed. His reply was they don't tell customers their vehicles have lights on. And that it states on the work order. I replied it didn't state on the work order. He said and showed me on my receipt. I told him that that is not how you do business.
He told me that maybe I should start taking a picture of my dash before I bring my vehicle in so I can prove that no lights are on.
I would like to point out that no one should have to do this anytime you take your vehicle in. A good business would not expect you to do this or even have to worry about having more problems than when you went in. And also this ABS sensor light that is now on is from the same side they worked on. They clearly did something, possibly broke the sensor and do not want to own up to it. And their solution is for me to buy this ABS sensor and they will do the work for half the price. But I wasn't quoted a price. I told them no that is unacceptable. The tech told me that even if I did repair the ABS sensor that is no guarantee all these other lights will turn off. And that they scanned the vehicle. He said my all wheel drive is off..and that could possibly be a transmission issue and they do not do transmission work.
Once again I found it odd that he would state that if they scanned my vehicle. Because if it was throwing a code for the transmission then they would have told me. Since it had all these other lights on.
So they are not going to remedy the issue. They did it. And basically made out like no big deal I have all these lights on. Not our problem. Even the assistance manager didn't seem to care. And that it took over 2.5 hours for an axle assembly. I wasn't informed of anything nor told about these lights. A reputable shop would have told a person about the lights or asked these lights are on you still want this work done. Not this place. So I have to drive my vehicle like this and can not take it out of town like planned. I have a special needs child and my child will barely be able to attend school because this is bad to drive with all these lights on. I could get into a wreck or have a complete break down. And she won't be able to attend her appointments due to their carelessness and negligence. And I have to wait to take it to another repair shop. I don't think that having them replace this ABS sensor is a good idea. It might come out with more problems. They performed an oil change previously and paperwork showed 5W20 Oil grade. I told them of this and they told me the tech goes by what the dipstick says, they put on the work order what grade they think it takes. My vehicle would never even take this grade of oil. And instead of them doing a replacement with the proper oil, I was forced to drive it. If anyone that takes their vehicle into any Theisens, you might want to take a picture of your dash..you might end up with lights. read more
