Great experience with staff and 10/10 environment. I love the monthly hosted events, and recently attended a vendor fair that was amazing. Overall 10/10 read more

Jerrod & Irwin are great support at Thea. Super clean property, with good amenities . Sky deck , swimming pool, jacuzzi, steam room read more

I highly recommend Thea Metropolis! Amenities are top tier! The front office staff is always super helpful! read more

Thea Apartments has been a great place overall. The building is modern, clean, and well maintained, with beautiful amenities and a comfortable atmosphere. The staff and management team have been friendly, responsive, and helpful whenever needed. The location is convenient, and the overall community feels welcoming and well cared for. I've had a very positive experience living here and would definitely recommend it to others looking for a stylish and comfortable apartment community. read more

I've lived in this building for about 3 years and unfortunately my experience has raised serious concerns about both management accountability and resident safety. On April 6, I parked briefly on 3rd floor in the garage due to an urgent situation. When I returned about an hour later, I found a large green, water-resistant sticker placed directly in the center of my windshield and window damage. The adhesive is extremely difficult to remove and leaving large residue （I tried hot water, alcohol, etc.). I had to cancel my plan for the night and wasn't able drive to work the next day. I contacted parking management LAZ and even checked with the neighboring building that shares the garage--both confirmed they do NOT use stickers for enforcement. So only Thea uses these green stickers. However, property management has refused to take responsibility, declined to review camera footage, and has not responded to multiple in-person visits, calls or emails. This raises two serious issues: - If the sticker was placed by staff or a contractor, it was done without proper notice and using materials that can damage residents' vehicles. - If it was NOT placed by management, then unauthorized individuals have access to the garage, which is a major security concern. Either scenario is unacceptable, especially for residents paying high rent and monthly parking fees. This is not an isolated concern. During my time here, I've heard of multiple large water leak incidents damaging 30+ units, car break-ins, stolen vehicles, apartment break-ins, and even reports of gunshots. Unfortunately, when issues happen, management appears unwilling to respond, support residents or even properly noticing other residents of those incidents. More importantly, future residents should be aware: this building does not reliably protect or stand behind residents' property or safety. Proceed with caution. ---------------------------- Response to building's response: 1. I have made repeated attempts to contact management regarding this issue. Over the past few days, I visited both the front desk and leasing office multiple times and made more than ten phone calls. Unfortunately, I was unable to reach a manager, and my requests for communication were not returned. I also left my contact information and requested a callback, which I have not received. Given these efforts, it is inaccurate to suggest that I did not attempt to make contact. 2. Regarding the incident, I parked in a space marked "EV Charging." Even if there was any misunderstanding about the assigned use of the spot, there are appropriate and lawful procedures for handling such situations. Placing a large, water-resistant sticker in the center of my windshield--one that is difficult to remove--and causing damage to my vehicle is not an acceptable or legal course of action. read more

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First visited Thea at a vendor event. Not only was the building stunning but Jerrod made the overall experience amazing. Looking forward to attending many more events here. Thanks Jerrod read more

I love living here! Very clean and great staff and amenities -- i have lived in various buildings downtown and this by far is the BEST read more

THEA at Metropolis - Apartments Near Me - Los Angeles, California

The vendor fairs and events here are amazing and top notch!! Would love to see this again

I moved into Thea in December 2024, signing a 24-month lease, and overall, I've had a fantastic experience. The approval and moving-in process is a little bit challenging -- they're very thorough -- but once you sign the lease, you are truly in good hands. The concierge team, especially Jermaine and Jerrod, are absolutely the best. They're incredibly polite, professional, and genuinely make you feel welcome every time you walk through the door. The building itself is extremely clean and well-maintained. They clean every single day without fail. Unfortunately, some residents don't seem to share the same respect for the community -- you'll occasionally see dog waste left right next to the provided bags, but that's on the residents, not management. Thankfully, the janitorial and maintenance teams do an amazing job taking care of it quickly. Thea is a 59-story building with about 658 units, completed in 2019, and it's been a popular residence ever since. If you do a simple calculation, you'll see that there are only around 240+ reviews out of 658 units and years of residents -- most of them are from a few unhappy people. Usually, happy residents don't take the time to leave a review unless they really love the place, like I do. Don't let a few negative voices mislead you -- this building is run very well. I noticed some complaints about the elevators, but honestly, I live on the 56th floor and have never had a problem with long wait times. The elevators are fast and reliable. As for the EV spots -- yes, they are limited, and sometimes people leave their cars parked even after charging is complete. Again, that's a resident behavior issue, not a management one. Management does everything they can to keep things running smoothly and fairly. Security here is also excellent -- always professional, friendly, and attentive. At the end of the day, a lot of the negative reviews seem to come from people who don't recognize that many of the problems they're complaining about are due to resident behavior, not poor management. In my experience, Thea's management and staff work very hard to maintain a beautiful, safe, and welcoming building. I'm very happy I chose to make Thea my home. read more

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I moved into Thea, and just two months later my apartment was flooded with dirty water caused by the building's negligence. My entire unit was filled with filthy water, and for over a month I couldn't use essential parts of my home including the guest bathroom, washer, and dryer. The damage inside my apartment was severe, and the mental stress it caused was indescribable. To make matters worse, my refrigerator also broke down, and I still haven't been able to use the freezer for almost a month. This building may look luxurious on the outside, but the management behind it is completely broken. The biggest problem here is the management's total lack of responsibility and communication. I have been suffering from these issues for more than a month and sent multiple emails, yet not a single one has been answered. Their complete disregard for residents' well-being is unacceptable and deeply disappointing. The night front desk staff are also extremely rude. They act irritated and dismissive as if helping residents is too much to ask. They are being paid to do their job, but instead they show no respect or professionalism whatsoever. Thea may advertise itself as a luxury apartment, but living here has been one of the most stressful and frustrating experiences I have ever had. If you value your peace of mind, do yourself a favor and stay away from this place. read more

THEA at Metropolis - Flooded dirty water in my unit - Apartments Near Me - Los Angeles, California

DO NOT MOVE HERE. Living at this property has been nothing short of a nightmare. The leasing office and management are extremely disorganized and unresponsive. I've had my assigned parking changed multiple times without notice. One of the spots they gave me came with a sticker threatening to tow my car if I didn't move it -- despite it being the spot they assigned. I was given another spot the next morning, but by the time I got home from work, it was already taken. On top of that, I've reported a malfunctioning refrigerator/freezer over a month ago, and it still hasn't been fixed. This is a basic issue that should've been addressed immediately. I've visited the office three times a week for the past three weeks, and nothing has been resolved. I've been told repeatedly that I'd receive a call back -- that never happens. They also advertise free parking for a certain number of months as part of their leasing incentive. I never received it, and no one has offered a correction or explanation. I've sent multiple emails, even directly to management, and haven't heard a single word back. The complete lack of accountability, professionalism, and communication is unacceptable. I strongly advise against moving here -- look for a place where management actually cares about their residents. Ask for Natali if you need any help or want anything done correctly. read more

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Thea confirmed they could do tandem prior to me purchasing my second car. Leasing person even instructed me to park in guest parking and then "badge" out when I get the transponder. However after getting the second car, I was told I could not get a tandem space because "I have a one bedroom unit". After escalating to leasing over email, Jermaine told me that if I added my girlfriend to the lease then it can be done. However when I went down to do that, leasing manager said no because it's a one bedroom unit and offered no apology. This experience is extremely frustrating, especially when paying nearly $4k/mo for rent. I'd expect ability to pay for a tandem spot and decent customer service. I intend to break my lease unless it's resolved. As I also have safety concerns given the recent shooting. Escalated to management and Thea and still haven't heard back. STAY AWAY FROM THIS COMPLEX!! read more

THEA at Metropolis - They wrote in writing they could provide me a parking spot, and now they went back on their promise and said they couldn't. - Apartments Near Me - Los Angeles, California

living here has been awesome. the apartment and views are amazing, the staff ate personable and friendly, and the events are always amazing!

Maintance guy David Gonzales was great took care of the broken window in a perfect way same day ! Thank you read more

First, I previously lived at another Greystar-managed community in North Hollywood and had a great experience. That's why I felt confident applying to Thea in Downtown LA. Unfortunately, my experience here has been the complete opposite marked by miscommunication, a lack of professionalism, and an unfair retention of my $500 holding deposit. I applied for Unit 2006 in November 2024 with a planned move-in date of September 2025. After submitting a $500 holding deposit+App Fee, the leasing agent changed the unit availability and began offering me different apartments with different rents and availability even though I had already applied for and expected to lease a specific unit since I was approved. This completely changed the original terms of the agreement! When I followed up to confirm the move-in timeline, the leasing agent John told me they were still unsure about the availability of the unit I applied for despite already withdrawing my deposit. When I could no longer proceed under the proposed changed terms John gave me which was a move-in date "Mid Jan", I formally requested a refund, citing California law that landlords may only retain deposits for actual damages. My emails were ignored for over a month, and when they finally responded, they refused to issue a refund, stating I "withdrew" my application after the 7 day grace period. This felt disingenuous and deeply disappointing given the timeline I had to wait for their confirmation and fact. After multiple attempts to resolve the situation amicably, I've been left with no choice but to escalate to consumer protection agencies and consider legal action. If you're considering applying to Thea, do not assume your deposit is safe! Even if circumstances change on their end! My experience serves as a warning that your application terms may shift, and if they do, you may be out hundreds of dollars with no accountability from the leasing team, GM or Accounting Team. I truly hope Greystar leadership revisits their practices at this location. Thea may be a beautiful property, but no building is worth an experience like this. read more

unfortunately quality of living at Thea has gone downhill. Very strict on hosting guests and expensive guest parking rules. The jacuzzi has been broken/closed for over 1 month (ridiculous considering the rental high price point). Unsafe lack of security measures as multiple shootings, theft and crime have been reported & documented. Not to mention it is annoying that daily parking is on the 6th floor. There are plenty of other options to choose from, I would recommend checking out other actual luxurious alternatives that are comparable in price. read more

I want to take a moment and recognize one of the staff members here at Thea. Madison has been such a consistently kind and helpful presence at Thea. She's always warm, professional, and goes out of her way to make residents feel welcomed and taken care of. What I really appreciate is her calm and thoughtful demeanor whether she's assisting with a package, following up on a request, or just greeting you at the desk, she brings a genuine sense of care to everything she does. Madison is the kind of person who makes the building feel more like home. Her attention to detail and positive attitude are truly appreciated! read more

I am a resident at Thea, and my designated parking spot was repeatedly occupied by an unknown vehicle. I called countless times and even went to the front desk in person to report the issue. I was forced to park in the guest parking area due to the unauthorized use of my space. Despite proactively informing the management in advance and requesting immediate assistance, no one helped me. As a result, my car was towed by the towing company, and I was forced to pay an outrageous fine--all because someone else parked in my assigned spot. The management team showed zero accountability and kept passing the blame around. The staff only responds quickly when it benefits them financially. In all other situations, they are dismissive and unhelpful. Even worse, I've personally experienced clear signs of racial discrimination--non-white residents are often ignored or treated with noticeably less urgency and respect compared to others. It's unacceptable and deeply disappointing. Who can guarantee that no unexpected issues will arise while living in an apartment? And when they do, you'd hope the management would support their residents--not abandon them. Do not trust those fake 5-star reviews. If they were real, there wouldn't be so many 1-star ratings and angry complaints from actual residents. Living in this building was the worst decision I have ever made. Please, stay away. read more

THEA at Metropolis - Apartments Near Me - Los Angeles, California

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Irwin was very kind and patient during our room tour and move-in process. I'm happy to have him as my leasing consultant.

Gorgeous building with great views and a wonderful community! Saltwater pool and sauna are my favorite go to places!

The most amazing place to live. Events are fun and interactive. They have workout classes that are amazing!

David the maintenance guy is a jerk. He told me about some key scam going on. Then is acting all superior with his authority. What a joke. This place needs new staff in that department. Makes me want to move and not deal with their shady maintenance team. EV charging is slow Bidet connections but they won't let you connect to it. Not really the luxury it's hyped up to be. Leasing guys are nice though. read more

Beautiful location!!! Awesome community and lovely views. Cool people working at the front desk

I lived at Thea at Metropolis for two years, and at first, the maintenance team was very responsible. However, during my second year, my apartment ceiling started leaking in the middle of the night, flooding the living room, bedroom and closets. After the initial repair, part of the wall was opened up to dry the moisture, but it took two months to fully fix the issue. When we discussed compensation with the apartment management, they told us that our request had been forwarded to higher management. However, despite multiple follow-ups, we never received a response. The following photos show the state of our apartment after the repairs. We had to live in this condition for two months without any proposed resolution from the management. read more

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My leasing agent, Krystal was the best! She gave me a great tour, answered all my concerns, and was so helpful!

This place is complete garbage. The amount of times my transponder for the garage doesn't work is actually sickening. The guard wouldn't allow me out of the front gate because I had a rental car and it didn't match my transponder. Wasted 30 minutes and was late for work. My transponder has been super spotty the last 8 months. I'm on my 3rd or 4th one. My apartment had a leak and they ran fans for 30 days. It led to a cockroach infestation. They reset our fobs multiple times without telling us when workers entered our apartment. The bald metropolis guard with a beard and glasses basically implied I was stupid due to my speech impediment. I complained to both managers at each building. Literally nothing was handled because they are incompetent losers. Id rather drink bleach or live on the streets in skid row than stay here after my lease is up. read more

Edvardo did a great job and very responsive for maintenance request five star highly recommended

This review is for Jermaine. Hands down, beautiful spirit, he is always upbeat, proactive, and ready to help at a moment's notice. He brings a great energy to the front desk and makes an effort to know the residents and anticipate their needs. I've seen him handle everything from coordinating deliveries to helping with access issues, all while staying friendly and efficient. He's incredibly reliable and brings a real sense of professionalism with a personal touch. Jermaine truly elevates the concierge experience at Thea, and it doesn't go unnoticed! Thank you Jermaine!! read more

Literally 5 stars because of the staff they are so helpful and friendly! The building is gorgeous definitely a 5 star hotel vibe. Its quiet bit too busy and The tenets seem to be pretty nice as well. I really loved the security as well I definitely feel safe especially with the front desk always checking with me before letting anyone up, wish the balcony's had more sun, the dog park was bigger and the smell could be controlled someway. But other than that no complaints 2 years update. They definitely need more staff, the elevators are always dirty, the dog park is disgusting my poor pup has gotten multiple infections so we have to walk outside. Numerous of incidents happening that put our lives at risk! Medical examiners were here and 10 police cars and all they told us originally was there was a "private matter". We had to go on the citizen app to really find out the truth! Security us to be really tight but now there's more residents it's not as good as it was. Between the fights, drugs, shootings, it makes you scared to even leave your unit. read more

Jermaine is amazing. Wonderful guy and very helpful when in need. Love living here at THEA.

I absolutely love Thea! The location itself is perfect. So close to freeways and located so close to shopping and great places to eat. The staff was amazing during our tour. I have a friend wanting to move in and we loved the staff and building! Keith, Darryl, Nataly and Ernesto create such a great environment for the tours. Everyone chimes in and welcomes you even when you just your! How amazing is that. We have been on so many tours of downtown properties and other areas and no one has yet to give us customer service like they did. Definitely a great place to live! The rooftop views were simply stunning! read more

THEA ... THEA LEASING AGENT IELEEN is fabulous! She is extremely knowledgeable within her industry. She knows the area she knows her buildings She is very honest very respectful, extremely helpful. Without the of IELEEN... I would've never been able to make my mood downtown and now happily residing at THEA!!! Thank you sweetheart. I wish I had a daughter-in-law as you!!! read more

99% Staff is great, clean, aesthetic, and nice lobby, only one of the people at the desk is garbage thinks he's special because he's some kind of gatekeeper, it's the man in his late 20s early 30s curly ish black hair slathered in product with glasses. He's a pain to deal with EVERY single time I have to deal w him. read more

Great apartments but it's unfair they took away free parking passes for our guest parking is extremely high even paying 25 bucks with a discount !!!! My mother had to take care of me and paid alone 200 a week in parking it's ridiculous how much money the apartments make and can't accommodate our guest ! Something has to be done ! It's just not a good look, for luxury apartment to have nothing for guest parking I pay to much for my guest to have to always pay 25 bucks to visit me ! I end up paying because I don't think it's right ! THEA please do something about this ! read more

Thea at Metropolis is where a murder took place. My boyfriend was walking our dogs when he overheard an argument in the hallway. He took the dogs downstairs, but when he came back, the hallway was covered in blood. We were confused and immediately felt that something strange had happened. Later, as we walked our third dog together, we saw people cleaning up the blood, and a "tech guy" was trying to break into one of the apartments. When we asked what was going on, they told us nothing had happened. Meanwhile, we contacted friends to see if they noticed anything unusual. One of them said they saw two men carrying a blood-covered person in the elevator. It wasn't until three hours later that the police finally arrived. Still, no one gave us any answers. Thea sent out an email saying that one of the residents was in distress, but soon after, I saw the news--it turned out someone had been killed. It was clear they were trying to cover it up. The building management failed to protect anyone on the floor, even though they knew something terrible was happening. They acted as if nothing serious occurred. Even now, they avoid telling residents the truth--whether it was a case of distress or a murder. Living in what's supposed to be a high-end building has become a nightmare. I can't even sleep at night, worried that someone could break into our home. No one should have died like this, and instead of doing the right thing, the management tried to hide what happened to avoid looking bad. This experience has left us feeling unsafe and deeply betrayed. read more

Hello there everyone coming across, I have a few things I want to point out. First of all, there is a management issue in this building from too top to bottom this place can be doing a lot better considering the potential it does have. 1) the 9th floor here that is the dog park, which is connected to the spa (pool, jacuzzi etc) always has a very disgusting stench. I will attach pictures here to show how many pee's there are every morning. 2) maintenance is also very unreliable. They make up fake stories and will without remorse lie. They don't fix issues right away and are rude when presented when an issue. They have to remember that we pay our rents and expect decent livable apartments! 3) the people that they put at the concierge are very aloof, as if they never received proper training. Especially the gentlemen there. I understand this building is managed by Greystar; to which I have been to many of their facilities and never had encountered any negative experiences, such as the one that Thea gives because of its poor leadership team. I do believe, Greystar needs to consider better training their management team, like I said the issues get fixed from the top to bottom and rather than progressing it feels like Thea has been regressing. read more

THEA at Metropolis - Apartments Near Me - Los Angeles, California

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Ieleen was very professional. She provided a great tour and great detail of the building.

I live here currently and I love my apartment ! the only issue I have is parking for our guest ! they use to have where they gave 2 free passes a month and they stoped ! the apartments make too much money for our guest to have to pay so much money for parking everytime someone visit ! they should accommodate guest and start back giving passes away its really unfair my brother came from New York to visit me and paid over 50 dollars in one week that embarrassing, it's no way nothing can be done with this guest parking rent is expensive as it is . there should be something for our guest ! read more

moved out due to unfriendly service. they will try to get you in with all their hearts first but than moving out procedures they don't give deposits on time or raise monthly rent when they said they are not going to. i see the reason why over 40 vacancy is on this property. not recommended. read more

Overall, the apartment complex itself is great. Everything is usually clean and the staff is nice. However, this review is mostly regarding the management staff. I have lived here for almost 5 months and still don't have access to the resident garage. I have been following up with the leasing staff and management about biweekly without even so much as a response or update. It has now gotten to the point where something was stolen out of my vehicle, since it needs to be parked publicly. I'll keep posting updates (should I receive any) in this review, but it's not looking good. read more