1. The Zen Den Massage Spa

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Naples, FL

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The Zen Den Massage Spa

4.0 (4 reviews)
Open • 9:00 am - 8:30 pm

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4 months ago

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11 months ago

Amazing service and personnel been long time costumer over 4 years they never disappoint very professional service

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MassageLuXe

MassageLuXe

2.2(62 reviews)
2.4 mi
•$$

First, I am really confused about the low rating on Yelp for this MassageLuxe in Naples, FL. The…read moreGoogle rating is 4.6 and we had a flawless experience today. We had Groupon gifts to use here so Paul got a massage and I got a Seaweed facial. Zoe was my esthetician and she gave me one of the most relaxing facials I can ever remember getting. Her approach is soft and methodical. Paul's masseuse, Damaris, provided a medium to firm muscle massage, exactly what he asked for. Damaris made all efforts to ensure Paul was relaxed and comfortable before, during and after his massage. Both of us also used the hydoluxe bed, which is always a nice treat. The staff out front was friendly, patient and efficient. Sometimes you need a lot of patience dealing with the Groupon gifts, like today. But we got it figured out. We definitely recommend this MassageLuxe location!

I've been a loyal MassageLuxe member at the Fort Myers location for years and never had an issue…read moreuntil now. I booked five massages for a group as a birthday event at the same location, and confirmed over the phone that everyone was scheduled together. When we showed up, we were told that somehow two of the appointments were moved to a different location without anyone ever telling us. Instead of helping fix the situation, the staff said it counted as a "no call, no show" and charge me for two 90-minute massages plus a $20 transfer fee. We were there on time, at the location we were told to go to this was clearly a scheduling or communication mistake on their end. After being a loyal customer for years, this was extremely disappointing. The lack of accountability and customer service ruined what was supposed to be a relaxing day for our group. Definitely rethinking my membership after this experience.

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The Zen Den Massage Spa - massage - Updated October 2026

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