FOOD: 4/5
SERVICE: 3/5
AMBIANCE: 3/5
The Yard is just simply too small for what it's trying to do. The line queue fills up even if there's 4 people in line. There were tons of people just waiting around and no signage on where to stand while waiting/to order. I waited a good solid 5 minutes in line when someone who was waiting told me they all ordered. Then, perhaps go outside?
We've driven by multiple times since it opened and it was too crowded. One time I came in and they said they were out of vegan ice cream. Finally, I got to try the vegan shake today. They were out of chocolate chunk vegan ice cream so we subbed it with original cookie vegan ice cream. Their menu signage was a little confusing so I accidentally ordered the bowl and asked to get it corrected to the milkshake in a plastic cup instead of the jar (aka no toppings). The bowl was $11.89 originally and the milkshake without the jar is $7.89 (there are surcharges with vegan ice cream) so they refunded the bowl and just charged me again for the milkshake, which I appreciated.
Our order came out and it was the bowl. I said we got a milkshake and tried saying without toppings, but he was already gone. I got up to peek to see if they were making it with dairy free milk (I can't have milk at all) and saw that he was making it with the jar. I tried to wade through the crowd to tell him we didn't order it, but it was already done when we got there. We didn't want to waste their time and resources by remaking it again, so we kept it. But I felt really guilty. I told myself they were slammed though so I'm sure they didn't mind.
Milkshake itself had vegan whipped cream, a vegan chocolate chip cookie, icing/cookie crumbs, and a ton of chocolate syrup with the ice cream. It was very good and thick, but they didn't have any spoons. After less than half (and I was splitting it with my husband), we were done. It's just too rich and too much. I get it's the point, but maybe 1 scoop less of ice cream and more whipped cream. I don't know how anyone could finish it and we had to rest after eating it.
BTW, seating is horrendous. People kept coming in and taking chairs from tables so there were no chairs with the tables but big groups with like 4-6 chairs. This is not the place to bring a big party and if so, eat outside. Definitely not handicap accessible and most people didn't care if you needed a table and stayed way past than they should have. And you could barely move around while trying to get things. It was nice that they brought you the item you ordered after you sat/waited, but honestly, you couldn't get your order if you tried. They should text you when your order is ready and put it on a table, that way you can know even when you're outside and the workers don't have to yell the order number.
Nothing against the actual shakes or place, but it's just too much for us and we probably won't be back. read more