Had a great experience here until I realized they had snuck a sticker onto my back windshield with…read moretheir logo and business name. I was able to peel it off, but I'm annoyed that this was done without my knowledge or consent. I'm a customer, not free advertising.

Not the worst service I've had in a while but definitely not the best. I scheduled an appointment…read moreto get my windows stripped and tinted and I get there and they tell me that they have so many cars in front of me so... I say well what's the point of making an appointment if you can't get me on the time you scheduled me. Which was fine I just got me an Uber home but then they call and say they can't get my passenger window to roll down. That was working fine before I dropped it off. But then they call me and say it started working and the vehicle was ready. They kept calling and texting to make sure I'm going to go and get the vehicle on time and it was impossible to get an Uber at the time but when I finally got one and I got there... The front two windows did not match the rear windows they were a lot lighter than the rear and I pointed it out to him and they say oh my guys must've gotten confused and just put the same percentage all the way around. I then told them that I was not leaving until they fixed it so he asked if I still have 30 minutes... I was like 30 minutes if we have that much time why were you rushing me to get here and now you want to redo your guys' mistake. He replied that they were just trying to get out a little early but had to wait on other customers anyway so now they had time. So anyways they fix their mistake tint job came out great in general but customer service and lack of communication was not so well and also when I get home I'm checking everything out and like I said tint looks great but for being that everything is machine cut then why was there scrap pieces of tint left crumbled up in the floorboard of my backseat. I like to get what I pay for and pay full price. I have another vehicle that needs some tint work but from the looks of it I will not be bringing it here!!!

They told me they could do the job. They tried to turn it around on me when I got there and say the…read moretruck was too big. I asked if they could do it outside. They didn't even try. It was two windows, a driver, side, rollup window, and a passenger rollup window I wouldn't recommend this place. They didn't even try. They could've pulled it around to the back and done it outside, but they wouldn't even go for it. I canceled jobs so that I could get here on time. They never mention anything about height, restrictions or anything like that terrible way to do business. And I told them the truck was and E-450

The tint looks great! Great service and easy location. I would bring all my cars here to be tinted…read more I am thinking about a wrap now.

My son went to Ratchet a few months ago to get his car wrapped and we were so blown away with their…read morefantastic work we decided to surprise my husband with a wrap for his car for his Birthday/Christmas. Birthmas, if you will. Holy cr** these guys are amazing! Chris did an amazing job communicating with my son to get my husbands car wrapped. My son had the vision and Chris was great at recommending tweaks that would make the vision come into fruition. Absolutely impressive all around. My husband was beyond surprised and I think I might have seen a teeny tiny happy tear. I HIGHLY recommend Ratchet Industries!

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

Wrapit ABQ went above and beyond expectations…read more. We purchased a new truck camper and rolled into Wrapit in mid-April. My partner had been communicating with the owner, Fabian, a few months prior to our arrival about wrapping the camper and also doing other modifications while we were there. We sincerely appreciated the professionalism and attention to detail they provided while doing the wrap and helping us with five other modification and accessories. Besides wrapping the camper, the other projects they helped us with were attaching two awnings, 2 exterior aluminum storage boxes, a propane holder and installing 2 exterior side light bars (sorry if I missed anything)!! We are incredibly happy how everything turned out and so grateful for the care we received by Fabian and his team. We drove a long way for this service and I am sure if we decide to have more work done, we will most definitely make the journey back. We receive compliments on the wrap everywhere we go. Fabian and his crew did an excellent job. The wrapped matte black camper looks amazing!

I have two vehicles wrapped by WrapIt ABQ for my small business. The first was finished quickly and…read morewas flawless...However, the second vehicle was delayed for two weeks after paying full price, and after completion, the lettering was placed in the wrong place and was crooked. After having to wait three days to get the vehicle back into the shop for replacement lettering, I discovered that the employees had NOT been advised of the incorrect placement and leveling, and then I waited another day to receive the vehicle back after attempting to correct the mistake. One side that was in fact replaced, was still crooked. Being in need of the vehicle, I took possession and decided not to utilize this company for any further markings for my business... VERY Disappointed!!!