Long overdue for an updated review. The burgers haven't changed much but the cafeteria style fries we were served today really bring this place down. It even says "fresh cut fries" on the order ticket. Also we were mailed a flyer that promised a free tower of rings with our first online order, but upon pickup there was none given (even though we created an account as instructed). When asked the server claimed to not know about the promotion and no manager was present. Shame because it would have made up for the frozen fries. This is the second time we were denied a promotion as it happened a few years ago. Now I know why it's been a while. read more

The Works - Flyer - good luck getting anything "free" - Burgers Near Me - Ottawa, Ontario

New management, new staff, way, way better now! Give it a try! It had been 2 years since we last went to the Fallowfield location because it was such a hot mess with their management and products. We've been driving from Barrhaven out to Stittsville just to avoid Fallowfield. We decided to give it another try after hearing there was new management. I have to say that the 3 of us agreed that our burgers were probably the best we've ever had at The Works, anywhere. We had Gettin' Piggy With It, 6 Degrees of Kevin Bacon, and the 3-Ring Binder. Service was fantastic. Food was awesome. Abbey (hope I spelled that right) was super friendly and helpful. Keep it up Fallowfield and we'll keep coming back! read more

Fun place to go with a big group. Those onion ring towers are unreal. Many burger choices. Well worth the $. Highly recommend a try. read more

Don't waste your time! They should just close this place. The Works in Barrhaven used to be our go to place during COVID. Food was great and fast. Somehow in the last year this place has gone downhill very very fast. Now the food sucks and the customer service is not there. Last two times I've been in there the place is empty except for food deliveries waiting for their orders. Its took so long for the one waitress to seat us and bring us waters that we just left, after 15-20s on waiting. Tried to go back tonight and order take out same experience. They had one table eating in the restaurant but our food was not ready. The customer service by the employees was lacking. The staff was downright rude. So we left without our food! We will not go back to this restaurant ever again. read more

Went twice not sure why people even love this place. Over priced, wait forever for burgers and it's not even good. Wendy's and five guys does a better job read more

The food is good but the service sucks. The waiter on the evening of august 4th refuse to give me service because I didn't provide a printed coupon from them for a birthday burger!!!!!!!!!!!!. Why do they put in the scan code to make it easier?????? I doubt I will return to that restaurant until they fix their services! read more

I am proud to say I was one of the first patrons of The Works when their first location opened in New Edinburgh in Ottawa. Sadly, it has since moved and that location has closed (as it was so popular and so small) and the business has changed hands a few times since it first opened. While it will never be quite the same and the burger-topping-combination options have significantly decreased, it's still a really fantastic and unique burger experience! My favourite is currently rendered to as "the hipster": avocado, Havarti, and caramelized onions with a portobello patty. This particular location is a decent size and has brought back vibrancy to an otherwise suffering mall on Fallowfield. Good service and decent parking - recommended for a fun night with friends as an alternative to pubs or bars. read more

The Works - Restaurant front! - Burgers Near Me - Ottawa, Ontario

This would have been a five star review, except for the bun issue. Literally zero options for vegan buns. We used to come here often because you could at least get an everything bagel. But now we are told they are discontinuing this. Why have the beyond burger, but no vegan bun? C'mon guys, even A&W has a vegan option! That being said, the service was awesome. Not the server's fault management made a dumb decision. read more

If you are looking for good eats and fantastic service-you've found it! Our first visit to The Works certainly won't be our last. Upon entering this casual eatery with a rustic meets industrial vibe, we were greeted with a smile from our server. We took a nice seat by the window and Dana asked us if it was our first visit. She assured us that even though the menu could be intimidating with so many combinations and choices, that we could add our substitute anything we wanted. My husband ordered the Smoky Mountain with a side of sweet potatoes fries and a ranch dipping sauce. I ordered the Ho Hum 2 with extra mushrooms, sweet potato fries and a Chipotle dipping sauce. Once our food was served, Dana was quick to make sure everything was perfect. I asked to switch out my dipping sauce and she was did so with a smile. The food was great. We'll cooked, tasty, well seasoned but what made the difference here was the service. Our waitress could give a master class on perfect timing, courtesy and professionalism. There's no doubt we will be back to this location! read more

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I went here back in the day when it first opened; the burgers are always a solid choice, and it's fun to pick the ones with lots of toppings! My favourite thing here are the milkshakes; they are VERY thick, and they have creative combos as well. You can grab them to go! Their appetizers are also really delicious, such as the tower of rings paired with their own sauces. Very satisfying! What would make it better is more gourmet toppings, and some healthier options. read more

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I have had only mediocre experiences at The Works, but as it had been several years, I thought I would try it again (although first visit at Barrhaven location). Apart from the friendly and well meaning staff, the rest of the experience was awful. Our server was "in training." She was not being supervised, did not know the menu, and was half asleep. 20 minutes to get drinks. 40 minutes to get our meals, which were first delivered to another table. We watched as our meals were handled by other customers, removed, buns changed, then delivered to us. YUCK! Mine consisted of a small, shrivelled, dry piece of chicken on a massive bun. My partner's was a tiny, overcooked beef patty on the wrong bun. So 2 handled, overcooked burgers and a drink for $50. Never going back read more

What a busy location! Went in at 5pm on a Friday and, as we thought, the place was insanely busy. But we were lucky enough to be seated in less than 10 minutes - however, we were seated in the back. Regardless of that (Try not to get seated in the back it's actually quite dark), the food, the service and the atmosphere was pretty great. Atmosphere: The place was bumpin! Completely full, from when we entered and when we left, there was never a point where there weren't people waiting. The decor is pretty interesting, with random items stuck to the wall (actual items they aren't painted on) and the seats were fairly comfortable (though tables were a bit small). All in all, great place to be if you like noisy, busy atmospheres. Food: Oh god, how do I even begin? We started off with Works tower-O-rings and it was delicious (though they were a bit light on the onion rings, since the tower-o-rings didn't go straight to the top). We got the garlic aioli dip and my god, it was gone within minutes. (We were hungry) I ordered the oreo cookie milkshake and it is pretty much just ice cream with oreo bits blended up. It was amazing - but it is heavy. So if you are a light eater, I would recommend against the 12oz as I ended up feeling a bit heavy and not great afterward. I ended up getting the Gettin' Piggy with it with a poutine and my god was it delicious. It was filled with different pieces of bacon as well as deep fried onion bits. It was so gigantic that I actually had to take half of it to go, along with my crispy and saucy poutine (they were generous with the cheese curds which was awesome). Service: Our server, Deanna was quite friendly and quick! She got our orders done fast and brought our orders out in a very efficient manner. She talked a lot to us which we quite enjoyed, gave us some recommendations (that I ended up liking a lot) and was just all around quite pleasant. The only criticism I have is that this is not a public transit-friendly location. Which means that if you want to come here, driving is probably your best bet. Tip: If you go online and join their Burgers with Benefits program! If you sign up, they send you awesome coupons. For example, when you first sign up, you'll receive a coupon for a FREE tower-o-rings (which expire three weeks after you sign up)! They send a lot of cool stuff your way, so enjoy the loyalty! read more

Great burger place, although not the fastest place! We love the many options offered! So many burger choices, lots of dipping sauces, great place for families. read more

New management needs time to grow. Our food was great as The Works usually are, but I think staff needs a little more time to grow in the customer service end of things. We ordered a kids meal for our son with a root beer, his usual drink when we eat out. Our server told us they were out of fountain root beer so he gave us a bottle of Stewarts root beer instead, but when our bill arrived we were charged almost $4 for the one root beer. The server apologized for the mistake because a kids meal is suppose to include a drink. When the server asked a manager to correct the problem he was told that non-fountain drinks can not be included in a kids meal. So managements answer was basicly "too bad so sad, but you have to pay for our mistake". The server again apologized and offered to pay for the root beer himself. We didn't feel the server should pay for management providing inadequate training and poor customer service skills so we ate the cost of the drink without deducting from the server/cooks tip. I would like to be clear, the server did a good job and was very friendly, it seems management will be the hurdle this location will have to get over. read more

This is actually the fourth (yes, fourth!) 'The Works' location I've visited in Ottawa. Just like the rest, this place is awesome. I was looking for a quick bite to eat last week in Barrhaven, so I thought I would pop by for a Hold The Phone burger, a tried and true favourite. To start, our server was amazing. I can't remember her name, but she was super friendly and made the experience even more enjoyable. This time I ordered a chocolate milkshake to go along with my meal. I seriously think I could eat their onion rings with beechwood sauce and milkshakes every day for the rest of my life - so good! This location was less busy than some of the other locations, which was a nice change. Worth checking out if you're in the area. read more

Wow, this place is great! The service was excellent and the burgers were HUGE! seriously, they were so big they were hard to bite into. They have a huge selection of burgers and have a gluten free bun which was alright. The kitchen forgot the little extras I ordered on my burger but our waitress was quick to remedy the problem. I really like all the burgers, but I wish their was a "build your own burger" option since they have so many amazing toppings. The prices were many a little high, but you get a lot of food so I'm not gonna complain too much. What impressed us the most was the service, our waitress was so personable and attentive. We will be back again! read more

The Works - Burgers Near Me - Ottawa, Ontario

What would life be without fried pickles? Without amazing onion rings that have a perfectly crunchy breaded exterior? Without a poutini martini, for heaven's sake--that amazing concoction of fries, onion rings (YES!), gravy and cheese curds? Without burgers that you can top with practically every topping ever invented by humankind? For all of these reasons, The Works is one of my fantasy destinations that becomes a reality every time I come to Ottawa (sometimes multiple meals on one visit!) read more

I wish I could leave a good review for the guys at The Works in fallowfield but my god what a disaster. I hate to leave a poor review especially during COVID, but these guys need to step it up. Both of our burgers were burnt to a crisp, the fries were like cardboard, bunch looked like it was literally punched and my burger was missing half of its ingredients! Save yourself the trouble and head over to Five Guys for a WAY better burger. Never going back here again. read more

Was here for lunch with co-workers recently. I hadn't been to this location before but had been to The Works a few times in the past, albeit quite a few years ago. I decided to try "The Hipster" which was Havarti cheese, avocado and caramelized onions. I paired that with Whole wheat bun and turkey burger patty. I asked for sweet potato fries instead of regular fries. The burger itself was delicious. The avocado piece was big, the cheese was melted to perfection and the caramelized onions as expected. The whole wheat bun wasn't dry or hard, it was soft and nice. The turkey patty was tasty but a bit dry, I couldn't tell if it was because it was slightly over-cooked or just the recipe for it was just meant to be this way. I would likely try a different burger with the turkey patty again just to see if it was the same next time. Otherwise good experience. Liked the food, the waitress was friendly. We were quite a big group. The wait time was reasonable and there didn't seem to be any mistakes with any of the orders. read more

We love The Works. Every time we go everyone in the family has to order something different. We've never come across a burger that we didn't like. The Fallowfield location much like the others but the serving staff is knowledgeable and friendly. Great place. read more

I was looking for a good basic burger. No frills, no exotic ingredients, just a well done basic burger with minimal extras. The menu includes quite a few "fancy" burgers but still has a few entries for what they call "Ho Hum" burgers. The burger was cooked exactly as I like it with just a hint of red in the middle. I include fries and gravy to top it all off. Great tasting burger with no pretentions exactly as I would expect a burger joint with this particular ambiance to provide. Well done. My favourite burger place in Ottawa. read more

Had lunch here yesterday; The Works is my go-to place when I have friends or family visiting because there is something for everyone and the unique burger toppings always seem to entertain first timers. On this visit, I was with my cousin who has some food allergies; the server was reasonably well informed, though I think once we started asking questions about gluten-free she should have directed us to the back of the menu. Regardless, the server was pleasant, patient, and found answers to all of our questions. I recently discovered the joy of adding a burger patty (the veggie patty) to my salad for a small extra charge. This addition takes a decent sized meal and makes it perfect; I find that a burger and fries at lunch is too much for me but I'm a trooper and will eat the whole thing. If you the presence of mind to stop eating when you're full, this probably isn't a problem for you. My house salad (Weeds) was fresh and plentiful when it arrived. My cousin loved her The Hipster (carmelized onions, avocado, and brie) with a chicken breast, on a gluten-free bun with a side of cole slaw. She devoured her burger and seemed to love every minute of it. It's beyond my comprehension but she also loved the cole slaw; I'm not much for cole slaw but apparently it's pretty great. I'll say this: it's not the fastest burger on the planet. Good things are worth waiting for but if you're on a tight timeline, you might find yourself pressed for time to enjoy your meal. It's not a deterrent but it is worth knowing in advance. I look forward to my next visit. read more

My family has been telling me to try this place out and to get the "Sexy burger" so I did, all I have to say is that, that was one hell of a good burger! And their poutine was delicious! Also the service was amazing, our waitress was so nice and sweet too! I recommend this place for anyone! If I could give 100/100 I would! read more

The Works - The "Sexy burger" it was AMAZING! - Burgers Near Me - Ottawa, Ontario

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There are not enough words to describe how much I love this place. The interior design of this place is amazing! Very industrial. I am sad to say that I was highly amused that my drink came in a measuring cup. Probably far more amused than I should be. The onion rings were really, really good and the dipping sauces were good as well. The burger I had was amazing. The menu is a bit daunting at first but it's not so bad once you realize that you choose everything from the patty (elk, beef, chicken, etc) to the bun! I loved it here and I hope to go back again someday. read more

Foods awesome! Burgers are always on point and the service was great. Expect to wait a few minutes because everything is super fresh. Get the Beechhouse (?) sauce with everything! I wish they had Free WiFi :) read more

Love this place! It's location is incredibly convenient and the food is soo good! I love the Full Mountie (poutine burger)! The staff are so accommodating and quick! I love coming here in the summer when they open up their garage doors and it feels like you're sitting outside with the breeze but you're inside! Also, they have Cracked Canoe on tap and it's delicious! They keep it nice and cold and it's perfect with their burgers! read more

During our recent visit, one of the staff/managers was startlingly rude to a customer at a neighbouring table.  The girl- quietly on her own- seemed quite upset, and left quickly afterwards. We didn't have any issues, ourselves, but were made uncomfortable by the exchange.  We sort of figure that the girl must have been off-duty staff.  No uniform, but can't imagine the woman thinking she could get away with treating a normal customer that way.  Not that that makes it better!  Who wants to eat at a restaurant where they treat their staff that way?! Food was fine, as usual with The Works, but we're going to steer clear of this particular location in the future. read more

A great place for a freshly made custom burger. Selection is great and choices are even better. The best part is that every burger is made to order from scratch. The only downfall is that it takes 20 minutes to get a burger. Once you take your first bite you'll forget about the 20 minute wait. Incredible. read more

BEST Buger joint in Ottawa! i love all the Works locations, this one just happens to be in my neighbourhood. I`ve been eating at the Works is 2005 and it`s always awesomely great food! I just tried their lemonade and LOVED it!!! I always get the Gotta Be KD Burger with a Chicken patty. I also love their Beach House sauce for burger toppings or onion ring or fry dipping. Their milkshakes are very yummy! The staff is always very fast and friendly! read more

Sadly, this is usually my "go to place". Tonight, I was very much let down. I ordered a Caesar that was see thru and lacked clamato. Although the staff was friendly as usual, the food was a disappointment. Die cut fries were cold and greasy compared to the usual crisp and hot flavour. As for the 6 degrees of bacon burger, it was OK. Something has changed since my last visit and I have been left with a bad taste in my mouth. read more

Tonight it was crazy busy when I got here. Smaller groups were seated right away, but there were several large groups waiting. One of the managers took a moment to walk by all the waiting people passing out onion rings on the house. Really nice and thoughtful! (Plus the food is worth the wait) read more

The Works - Burgers Near Me - Ottawa, Ontario

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Well, I have to say 'The Works' is well named! Stick with 'The Works' but pass on the meat... I had a blue cheese and bacon burger. The menu promised it would be flamed seared beef. It was a burnt pre-formed patty. You know, the type of 'mystery meat' that is molded to look like real hamburger, but when you bite inside, you can't help but wonder if it includes the 'liver of a cat' along with 'this and that...' If I ever go again (stranger things have happened) I think I will ask for the works, hold the meat! read more

I have eaten here a few times and it's always good. I usually have a veggie burger (portobello mushroom burger with coleslaw). My whole family finds something they like! read more

Being a burger lover this is a great place to visit. The staff was friendly and service is great. This is a place for the grownup burger lover, lots of variety and don't forget to get a onion ring tower. Dinner for two with drinks is not the cheapest but the value for dollar is great. read more

Awesome food! The works gas the best fried pickles, amazing selection of burgers! Servers are also great.

Service was great and equally good food. Great service and nice to see The Works in Barrhaven.

I love this place. The service is good, efficient, and fast. And i don't event talk about the food. It's amazing. The onion rings was fabulous, the best i never had. Crunchy, tasty, and HOT. I mean really, i never had hot onion rings before. So it was perfect. And the burger was amazing too. I took a soprano, with a fried chicken steak. I was a real piece of fresh chicken, not like those bad restaurants. The fries was tasty, tender and crunchy at the same time. No really i have no critics to male. Just loves this address. Come quick. read more

I've been at this location twice since their recent opening. I think the service is great even though you can tell the staff are undergoing rigorous training. While I don't care for free things, the staff offered free dips for our onion rings which was nice. Burgers are very good and prices are decent. Since its the new year and my resolution is to lose weight, I might not come here anything soon but for those who enjoy a good burger, this is the joint for it. read more

Had dinner at the works. The burger was dried and the fries was also dried and hard. It seemed to me like the meat was not good grade 'cause it was chewy. It is the worst burger I've had so far beside MacDonald. I've given and extra star because we had the tower ring for free because we had a coupon - but even the onion rings weren't crispy. read more

The Works is the best. The burgers are thick and juicy. The sides are delicious and the tower of rings is simply the best appetizer I have ever had. read more