Every now and then I patronize a business that I think "Gee, I wish we had one of these at home" or "Gee, I wonder what it would be like to franchise a place like this at home". The Works is one of those places. Going here for lunch before heading home from my visit to Ottawa, I was hoping for a decent burger. Instead I got too many choices of what looked like good burgers along with an agonizing choice: fresh cut fries or homemade chips. Argh. I settled on a classic fallback for me, a bleu cheese burger and some homemade chips. Drinks are served in 2 cup measuring cups (weird but oddly cool) which further makes this place unique. The burger was mouth watering and on point. It was cooked a bit closer to Medium Well than Medium, but the flavor was there so it wasn't an issue. Our server was very friendly and we had no issues there. We were there at 11:30 on a Monday and there was a steady flow of take out orders along with a few other tables dining in. The interior looked to be an old wood fired pizza place, but since I'm not a local, I couldn't tell you if I'm right ;) If you can't tell by now, I'm a fan and wish this was closer to home. Check it out! read more

Delicious food, great and courteous service, chill vibe. 9yr and 5yr olds loves the ice cream and toy chest! read more

The burger was really good, It didn't take a long time to make, tables were very clean! Some chips were soggy/undercooked. read more

Everytime I feel like having a burger the works is the first place it comes to mind . I love their huge menu and how many options for the whole family from the meat lovers as well as the vegetarians who enjoy a good veggie/vegan burger. The place has upgrated a lot with the years it used to be very pub style now i could say it can be a bit hipster but we love that !! The pictures were taken for a contest to show landmarks from my city and I still find them very cool !! If you ever are craving a burger must try the works at least once , very nice place and the staff are so nice and friendly that they make you feel at home . read more

The Works - a person holding a sandwich in front of a building - Burgers Near Me - Ottawa, Ontario

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I love coming here! They have so many variety of options to make the burgers taste exactly how you want. Starting from the choices of bread to protein to toppings on the burgers and finally the variety of sides. Not only do they have burgers but if you're craving aomething else they serve poutine, salads as well as the most delicious milkshakes! By far I have to say this is probably the place with the best onion rings I've eVer had so I tend to alqays go for the three ring biinder burger that includes them in their toppings read more

The Works - Three ring binder w lettuce bun and side salad - Burgers Near Me - Ottawa, Ontario

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Finally got a chance to try out this location again, but this time the hubby and I dined in instead of take out. We had just missed the lunch rush at around 1:30 on a Saturday (score), which means we had our pick of where we wanted to sit. This restaurant feels a tad smaller than the other Works around the city, but we found a nice cozy spot in the restaurant to sit at. Service was super attentive and our waiter constantly checked up on us without being aggressive, he was pretty awesome and super friendly. Refills were constantly topped up as well, which was fantastic! We started with the tower o-rings which was sooooooooo freaking good! It came with two dipping sauces, which were chipotle and a tangy dijon sauce, but I believe you can customize your own from the menu. Definitely recommend getting that while you wait for your mains! It was well worth it! For burgers the hubby chose the tragically maple and a side poutine. He said it was amazing! I tried a bite of his poutine and regretted not upgrading my fries to a poutine as well. The gravy was spot on! I ordered the man-o-war and swapped the beef burger for a veggie burger. It came topped with caramelized onions, horseradish, dijon haze and gouda. The horseradish and dijon gave it a nice kick! I'd get that burger again! I was tempted to get a milkshake, but I passed on it this time. I was stuffed by the end. I'll save it for next time. :) read more

I remember when The Works first opened in Ottawa. One location. It was an excellent experience. Great flavours, great service, an great pricing on what is considered a gourmet burger. Then, more locations opened, and as expected, the experience changed. What was once a great meal became, er, homogenized. I'm not even sure that's the right word. What I mean to say is that, in the process of opening multiple locations, and keeping the taste the same across all the locations, something was lost. The flavour of the patty became flat. No depth of flavour, no complexity on the palette. The menu was the same, but the execution wasn't. because of that, I stopped going. Fast forward to this past visit, which was planned by my siblings for my Mum's 80th birthday. When they told me it would be at this restaurant, I thought to myself "ugh, there are so many other places that serve a better burger". I was pleasantly surprised to see that the menu wasn't as huge as it was. It's no secret in the food industry that offering fewer items, and doing them perfectly, is better than offering more, and ding them poorly. My burger was tasty, and cooked perfectly. Excellent meat to bun ratio. The best part was the service. Our server admitted to just having started a few weeks ago, an thanked us for making her first big party service so pleasant. Her attitude will make me consider returning to this location, despite it being a 45 minute drive from home, and that there is a Works location in our neighborhood. read more

The Works - Magic mushroom burger with die cut spicy chips - Burgers Near Me - Ottawa, Ontario

Pretty happy w this place. Solid burgers and an incredible number of options. They can also customize to your taste - which they did wonderfully for my daughter (who wanted lettuce, cucumber, mayo, and FRENCH FRIES in her burger). Even more: I didn't want a burger so ordered the Greek salad (no protein). It was pretty good and, if anything, oversized. Everyone in attendance liked the place. Bonus points for selling root beer floats ;-) read more

The Works - Burgers Near Me - Ottawa, Ontario

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The family and I went here for my Nephew's birthday as it is his favorite restaurant. The atmosphere was great and the server was courteous, but overall, I was not impressed. The server never checked up on us if we wanted to order another round of drinks. My side order of sweet potato fries were very small in portion compared to some of the fries on the other plates and they were overcooked and tasted burnt so I left them aside. I didn't voice a complaint as I did not want to cause a scene for my nephew's sake. The bill came to over $40 for basically a burger and 2 drink orders. The saving grace was the burger. It was thick, juicy, and delicious, but it was not worth the price. Next time someone suggests The Works, I will give it a pass. read more

The last time I(we) where at The Works you had my favorite burger was not posted on your menu. I was told it was removed. I will not be going back until you do put it back. Let me know when "Man-o-war" becomes available. Star rating: ** Star rating: ***** (with the Man-o-war) read more

I've had great experiences with all locations so far. The service was amazing as always and the decor was just like all the others. This one even had an outdoor patio. The Works in general: The food is always great and I definitely have my favourite toppings being anything with pineapples! I like how the menu now also includes an everything bagel which isn't a bad $0.50 upgrade. The menu is very customizable from the buns (or lack of) and type of protein to the combo of toppings so it should fit most diets. My vegetarian friend actually suggested this particular visit. Their milkshakes...AMAZING. I've been a returning customer for a couple of years now and will continue to be. I also enjoy seeing their seasonal outrageous specials (like peanut butter pieces in a burger) that I have yet to try but it's something that will keep inviting regulars to try something new. read more

The Works - The Hipster on an Everything Bagel - Burgers Near Me - Ottawa, Ontario

I came here during lunch to try out their lunch menu. It's a pretty good deal as you can get a 4oz burger, with fries and a 16oz drink for $10.97! I chose the dead ringer because of the smoked brisket and smokey bbq sauce, and upgraded to onion rings. The burger was satisfying, not too dry, and there was enough sauce and cheese to make it really hearty. I also got a chocolate chip cookie milkshake (I LOVE their milkshakes)! They're always super thick and rich, and not too sweet. The only thing is the wait is usually pretty long to get your food, but it just means the food is being freshly prepared! Service was professional and quick, but could be friendlier. The washrooms here for ladies were quite stinky, which I haven't experienced at other The Works locations. Overall, a good deal, but nothing oustanding. read more

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I've been consistently disappointed by The Works every time I've tried them over the last three years. The latest effort was at The Works in Manor Park. The service is ok, the fries and the onion rings are tasty, but the burgers are almost always way overcooked to the point of being so dry there's no juice in the meat at all. When I order what they say is Wagyu-style beef from Alberta, and they're setting a high bar by calling it that, there should be some evidence of fat in the meat, not a patty so over-mixed it has the consistency of canned cat food, and so dry that canned cat food would probably have a more pleasant texture. I understand there may be laws around how ground beef is prepared but there is a difference between cooking ground beef to temperature and cooking the hell out of it, and that difference is roughly 2 minutes. The works has gone out of their way to devise a menu so complicated that in my case every burger I've tried has had something (other than the meat) off in some way. I've found the flavour combinations confusing and difficult to really enjoy. Why doesn't the works cut down their menu to a smaller list of core burgers and then just have people customize them? Then the chain could focus on making those core burgers well and training staff on how to cook them without ruining them. read more

My kids brought me here for a Father's Day dinner. I haven't been to The Works in a long time, and this past Sunday was the first time at this location. We were seated immediately upon arrival. We waited longer than expected for our server to take our drink order, considering it didn't seem to be too busy. However, once we did place our order the service was excellent. Our burgers were cooked to perfection, hot, and juicy, with a good serving of fries. I wish they had a bigger beer selection. read more

Good afternoon, Happy New Year! Had the pleasure of dining in at lunch time today Jan 10, 2020 at your St Laurent location. Was served by Rebecca always a pleasure dealing with this young woman, excellent service with a smile, a kind word and very fast, efficient and diligent turn around time. Thank you very the excellent lunch and service, you are a great asset to this location, hoping to see you again real soon. LORRAINE AND PIERRE DUMOULJN read more

I've been here twice this year, and that's saying something since I don't even live in Ottawa. They are planning to expand east, so one can only hope they make it towards Halifax. This is one of their locations in Ottawa, but we've been told by local residents that it's by far the nicest. Tucked away in a little strip mall off of the St. Laurent stretch, this place has some charm with big tables, quirky steampunk-esque wall decorations, and super friendly staff. Your meal comes in a tin bucket, drinks are served in two-cup measuring cups, and your choice of over 16 milk shakes comes thick and creamy in up to four-cup monsters. While most of the measuring cup pop includes free refills, be aware that the root beer and cream soda only come by the bottle, and at $4 per bottle, it's practically liquid gold. Their three-page menu has dozens of burger options, but let's start with the basics: the meat. You can choose from your classic beef, or if you want something slightly healthier you have your poultry choice of chicken or turkey. More of a veggie? They have large Portobello caps for a veg-friendly meaty taste. Looking for something exotic? They can accommodate that too, with their Elk burger. However, as each massive burger is made fresh and cooked slow for a perfectly juicy creation, the wait staff will remind you that it'll take at least 20 minutes for the platter of food to slam onto your table. If you're starved, that's why I highly recommend the Tower-O-Rings as a shareable app. Crispy, thickly battered onion rings are piled high onto a foot tall skewer, and come served with your choice of dipping sauces. Both BBQ sauces and the curry mayo are my recommendations. Now you can choose your topping options; this ain't no plain jane burger joint, (although you can order that if you're not one for flavour accessories). Want some KD? How about cream cheese and horse radish? Or you can try healthy with grilled egg plant, shredded carrots, and avocado. Go crazy with peanut butter and jalapenos! If you live for cheese as much as I do, you've hit the jackpot: brie, jack, gouda, blue, cheddar, goat, havarti, swiss, feta... They must have a cheese monger living in their fridge. Feeling saucy? There's smokey barbecue, curry mayo, hotter than hell, pesto, chipotle, teriyaki... Go ahead and baste your baby with the flavours you want. Basically, this burger joint is ready to satisfy any carnivore's craving, even if you're a pregnant woman wanting pickles and cream cheese on that elk patty. Plus, it's fun to just read the menu to go over the burger names and laugh a little (check out the Don Cherry burger: sour grapes, moldy cheese and a stale bun.). I've had the Roughrider's Comeback and the Smokey Mountain, and both were very good. I'm already hoping to make another Ottawa trip sooner than later for another stop at The Works. I just hope I can make up my mind on which burger to try next by then! read more

Nice burgers and fries! lunch menu has smaller burgers and some good choices. Take the onion rings stack as appetizer. We're going to have milkshakes for dessert. read more

The Works - Burgers Near Me - Ottawa, Ontario

3.5 given the friendly service. Been to a few other Works. This wasn't the bar setter but it was OK. DRINKS: We started with waters and a srawberry daiquiri virgin The cocktail was not very sweet even after asking for a reblend with more syrup. Fail. THE THREE BURGERS: The Tony D Luxe- This sandwich was a bit dry. Maybe the meat was overcooked, maybe the bun was stale, we couldn't quite put our finger on it, but... The Sum Yung Guy- with its smoky flavour and similar ingredients (cream cheese instead of brie) is the more accomplished brother of the two. Not yo' burger- This third burger was the best of the three. Buttery avocado and a juicy cheese dip spread offset by crunchy tortilla chip and textured salsa. GOOD STUFF. NB- slightly spicy I RECOMMEND: sweet potato fries over regular ones. White fries were kind of dry EXTRA TIP: Specify your meat if the waitress doesn't ask. And the Chipotle Mayo is hot so stick to regular if you don't want that kick. read more

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Had the Sk8er Boy burger! Loved it. The fries were delicious but the Nutella milkshake was DIVINE!!! If you love burgers there is something for everyone! read more

Hold the phone, turkey, whole wheat, sweet potato fries... If you're reading this because you are considering trying the Works for the first time please stop reading right now and GO! The Works is nothing less than amazing. The burgers are big, delicious, and topped with anything you can think of. When you order to get to design your burger exactly how you want it. The first line of this review is my personal order, this includes choice of toppings, type of patty, type of bun, and side. Vegetarian? Not a problem, you still have a choice between two different patties! It takes about 20 minutes for the burgers to cook so I appetizers are often taken advantage of by my friends and I. Now I know the tower of rings gets a lot of hype, but here's my advice on that: don't get it. They have a different appetizer called Belgian Frites in which you get sweet potato fries, french fries, and the onion rings you were considering ordering on their own for about the same price (if not slightly less) than the tower. Way better value! On the customer service side of things I am staying extremely positive! I've never had a bad experience. All of the servers are enthusiastic, friendly, and very interactive. Perfect for the type of atmosphere of the restaurant. So if you've never been, first off I told you at the beginning of this to go already! But more importantly once again I'm going to state my profound love for this restaurant! Have fun looking through the menu and try new things! You never know what will taste amazing until you try it. Before I discovered the Works I never would have said that my favourite burger is one covered in peanut butter and cream cheese ;) read more

Delicious burgers with tons of options. Great proportion, always leave full. Service is always excellent, even with long lines for a table the staff serve the food very efficiently. My favourites are the sexy burger and juicy Lucy. Love the coupons that come in the mail for buy one burger and side get one free! read more

I went into this works location before I had a sports night and was surprised to see it was quite busy. I was seated right away and I knew my friend was going to be late and we were on a time crunch so I told the waitress right away that I would be ordering for my friend and she was very understanding and served me very quickly. I told her my friend was about 15 minutes away when I ordered and she said perfect because the burgers would take about 20 minutes. I had the Sexy Burger (cream cheese, banana peppers, pineapple and sweet&spicy sauce) and it was SO good! I really like their fries also. The food arrived about 5 minutes after my friend did which was perfect and our service was friendly, fast and very accommodating. The restaurant itself seemed small and busy but the service is good so all in all it was a great experience. read more

Fantastic! Only downside is choosing only one burger! :p Love their glasses and especially their onion rings and dipping sauce; all to die for. Then of course the burgers are also amazing and i've never left hungry from one of these before. Also their shakes are INCREDIBLE. I've been to 4 of their locations and this one definitely tops the list. Go there now; as fast as you can. read more

Is there any more over-reviewed and over-rated restaurant in Ottawa? Okay, not that it's not good, but this place is freakin' mythologized. However, in the spirit of giving credit where due, just wanted to note that I enjoyed a recent visit to the Beechwood/St-Laurent location for lunch. To me, this is by far the most sensibly laid-out and welcoming interior of the three I've visited (St-Laurent plus Richmond and Bank). Served by a quirky young man who, except for the irritating "How are we?" question and the reminder that because our burgers are sooooo exceptional, each order takes 20 minutes, was pretty good and told a few funny stories. Saturday late lunch - not a particularly busy time. I had the spinach salad. It was really good. Enough non-spinach items to be interesting plus a pretty good vinegarette on the side. My friend had the pesto pizzaz burger, with chicken, whole wheat bun and sweet potato fries. Looked so good I regretted the salad. Because I am a curmudgeon, I am going to note that serving the soft drinks in the pyrex measuring cup is getting a little old but otherwise, can't find anything to complain about. read more

Heavenly burger stuffed with cheese. Huge selection, so big, you start to doubt yourself if you made the right choice. The apps selection is a bit weak, but overall a great burger place. read more

Came for my annual poutine fix and the Works seldom disappoints. Spicy Bloody Mary and bucket of fries, loads of curds and of course drowning in gravy. I would have given five stars but the gravy was just a little too salty. The BM WAS SPICY BUT RRALLY GOOD. I'll be back. I've been here for the burgers and they're hard to beat. read more

The Works - Burgers Near Me - Ottawa, Ontario

Best burger place ever!!! This is Ottawa best gourmet burger place. You must try the Dycut fries and Onion rings. read more

Great food here. Burger joint with endless selections and combos. Delicious! Also the staff is helpful and friendly. As tourists here we had two of wait staff take the time and give us a list of to-dos. Very helpful and friendly. read more

BURGERS. good: this restaurant i swear to god its so good! the choice of hamburgers and the total of all the combinations you can make is huge. ive tasted a few, they were all amazing. so many weird burgers too, in a good way, like peanut buuter, mac and cheese... theres also a basic cheeseburger for the boring ones ;) the meat, the bread, everything even the onion rings are delicious. the staff is awesome, they are super friendly. the ambience is amazing, always a classic rock station playingthe decor is beautiful, very rustic and industrial (i know it doesnt matter, just wanted to point it out) bad (not really just some downsides): they cook their pattys medium, so a bit pink. but im sure you can ask for well done. also, theres a guaranteed wait time of 20+ minutes, which is a bit long if youre starving or in a rush. and lastly, the burgers are huge. if youve got a small appetite like me, good luck. read more

Let me start off by saying that I am not a resident of Ottawa and this was my first time at this restaurant. AWSOME burgers!!! Some of the best I ever had! My wife had a Turkey burger and she can not stop talking about it! I also had the LIPSTICK ON A PIG poutine and it just AMAZING. I did not sit in the restaurant and eat but rather had take out. It was recommended by our friends who we were visiting. As such I HIGHLY RECOMMEND THIS PLACE! I will not give it five stars for two reasons. 1. Way too many options on the menu! I feel as if I am missing something better because there are so many options. 2. We had to go back because we almost go cheated! We had four orders and they only put three in the bag. THEY FORGOT MY ORDER!!! The food was great and I will let you decide on my negative options! read more

When I crave something new, fresh, and unique, this place will come to mind again. Decent service and fairly priced. A great variety of burger meats too. read more

The works is seriously overrated. Their menu is something like 50 different burgers, which is fine I suppose, but they should also just list ingredients and let you build your own burger, which they don't. Further, the burger is just alright, as in I've had much better and can make much better at home for much less, as in I'll never go back. The fries are fries, as in no complaint, but I could make better. read more

Great burgers...'nuff said. Unbelievable huge amount of options on menu. Our waitress was a little on the flaky side, but all in all a super place. read more

4.5/5 but we couldn't do half-stars We have been to The Works many times over the course of the last year, and this is probably our favourite ottawa location. The beef is sometimes flavourless/bland, however, they potentially have the best Onion Rings in town. Also, ask for unsalted fries with beech house sauce, you won't regret it. read more

I like to check in here for a great coronary clogging burger.

Meh. Undercooked burgers and slow service. It's not worth the hype. Plus their measuring cups as glasses take way too much space on their tiny tables. Do yourself a favour and go elsewhere, your stomach and wallet will appreciate it. read more

The Works in Manor Park is a favourite of ours. Great service, great food and (with the exception of the overpriced Tower of Rings) good value. Exceptional burgers and tasty sides. More burger choices than you can shake a stick at. Quirky industrial decor matches the name and staff are friendly and efficient. What's not to like? read more

The most overrated restaurant(s) I have encountered in Ottawa. Burgers only well done? That leaves me wondering that they might not grind their own beef -- and if a specialty burger restaurant, why not?! The resulting burgers are hard and dry. The best things on the menu are the onion rings and sweet potato fries. Noisy, crowded, and not really worth the wait. read more

30 minutes delay so far, still sitting. Waitress went to get some side order of fries and didn't come back until we called her 20 minutes after. This place is really going down the tube. read more

This place is the best! We go with our toddler and the place is very kid friendly but I would also go here with any group of adults. They have some exotic meats (elk) but nothing beats the beef patty. It's freshly ground so they can cook it medium. It will take me a while to eat through the menu but everything has been so good so far. read more